notebooksbilliger.de AG Reviews 

The worst experience ever. I bought an ASUS laptop because I needed it asap for my job. After three months, suddenly the USB ports stopped working (I did not move the laptop from my desk in all this period, so was clearly a manufacturing defect). They did not accept to return it, so I accepted a second identical one. I was testing it in the store, and while configuring it suddenly the screen become dark. The salesman recognized that the whole series of the product were with problems, but instead of giving me the money back, they said that They have the right to execute the guarantee, which means that they can spend 6 weeks to repair the manufacturing defect. To sum up, I cannot work during all this period, so I’ll need to buy another laptop.... this is insane!!!!!!

Really bad customer service and processing time.

It takes on average 2 days (2 whole days) for me to receive an answer from the customer service department.

I have ordered a laptop 1 week ago and my payment transfer has not been processed yet. Since it takes so long for them to answer i dont know what happened with my money, whether its still being processed etc...

Basically same day delivery, gut product, competitive price and this is not the first time.
I wouold recommend them from a purchase side, but until now I have had no experience with service, but I hope it is just as good.

Notebooksbilliger has a clean, well-structured website, great deals with super fast and reliable deliveries.

Worst support I have ever seen. It takes days to receive an answer.
It's the fourth time that the repair took up to 10 weeks. Once, there was a failed repair and I had to pay for the repair of this failure anyways.
Do not buy your notebooks or smartphones there.

The worst service I’ve ever seen! The only thing an online shop has to do is providing online service and answering phone properly so they can help their customers but not only they don’t have the most basic service, but also their employees are so rude and answer you with „ it’s not our problem“!
If you can’t run a business properly then don’t try to present yourself as one!

I posted my first review on this company on December 11th, telling of the enormous hassle in all aspects of ordering and cancelling that order, and I still have not received a refund of my money that was transferred on the 7th of November. I have sent the proof of the transaction from my bank after having had to pay for an investigation of why this company kept claiming they hadn't received the money, and at least three times, I sent proof of payment from me having been received by this company. Their accounting department miraculously discovered that they had indeed received money from somebody, of the account specified, and they apparently discovered this directly after I posted negative reviews on the internet to draw attention to what is either gross inefficiency or alarming dishonesty. And still, I have not received my reimbursement after cancelling my order. I paid on November 7th, and asked for a refund and cancellation on the 26th, they confirmed it would be given, on the 27th, and now, on December 20th, I have still not received the remittance. After continually ignoring the proof from my bank of an investigation number and a successful transaction with their bank, and then even after their accounting department allegedly suddenly discovered the money after negative reviews highlighting their inefficiency, I am still waiting. They have received my money and are not returning it.

Ich finde das HP notebook HP 250 G6 4BD30ES 15,6" Full HD Display, Intel Core i3-7020U, 8GB DDR4, 256GB SSD, Windows 10

Artikelnummer: A 745931 , sehr gut.Ich bin dankbar!Vielen dank!

Ordered a notebook online (not available in the shop) they didn t send it in the next two weeks, so the PayPal payment was no more valid.
After that they asked for another payment, but because my PayPal account is not german, they said that they were not able to change the delivery destination to Germany.
I have no doubt that NoteBooksBilliger is a good and serious Company, but if you incur in a problem, the Customer Service is managed by young people, and they are really not interested (not at all) to solve your problem, but they answer you always in stupid and sometimes arrogant way.
In my case they could only to resend the request to PayPal, but they didn t want to do; I accepted to resend the payment and after that they had only to change the destination address, but again they didn t want to do.
Yes, at the end i got back my money (doppel payment - about 1500€), but after more than one month ...
I bought at the end from another site.
Buy in the shop, not online ...

Long time no delivery, customer service doesn't give any clear information...
On the UPS link they gave me, the computer is not yet sent. But on notebooksbilliger account, it is sent.
I am waiting for 6 days and don't know how long i have to wait, don't know if they will ever send it.
Edit: Customer Service was no help and I had to spend 20 euros talking to them..........

I am satisfied about their service and product.

Spent almost 2k EUR on a gaming laptop which was, according to them, VR ready, and an Oculus Rift unit.
Spent one week trying to get them to work together, as well as almost 150 EUR on adapters, cables, etc. Neither the laptop support nor oculus support could help me. Decided to return the oculus since I found out it didn't work with other really compatible computers.
They took almost TWO WEEKS to reimburse me the money and send me a new one, which I asked be sent to a packet station!
Best part is... IT HAS NOT ARRIVED TODAY 03.11.2018 as it was supposed cause, according to the DHL delivery person, the "box was too big to fit in the packet station". So, why do you even give me the choice to use DHL packet station if the box is too big? I even contacted their support to ask if the packet could be sent to my home, to which they answered there was nothing they could do, that i should WAIT till monday. I know two days does not seem like so long, but when you have been waiting for weeks it actually is.

It has been almost a month since I ordered the laptop and original rift, and still has not been hable to use them and the only thing they can do is tell me to wait it seems. I even do not know if the new oculus will work with the laptop they say is VR ready.

Bottom line, I hope everything works so I never have to buy from them again.

I like to buy from notebilliger as it is cheap and delivery was very quick. Its better than other eCommerce site. Thanks notebilliger.

From starting onwards I preferred Lenovo ideapad and I waited for 1 week for my laptop with my desired configuration. When I opens first the keyboard was pretty awesome and the metal they is fantastic. I really like this laptop and its pretty good and weightless to carry wherever you go.
The 180 degrees is quite good we can extend according to our wish.
Thank you.

The worst costumer service.I order from you the Hyperx predator rgb 16gb...You send me the NOT rgb your phone lines are so SLOW i w8 about 40 min for 3 phone calls...I place the order on Thursday with Express shipping and its Wednesday and i am still w8ing for my problem to solved..You cant even send my money back you just tell me in the phone coz you have problem with your system.But this is your problem not mine.NO its not RGB....Im not blind.(meybe you are and your colleagues..You send me this HX432C16PB3K2/16 and i order HX432C16PB3AK2/16...So hard for you people to understand your mistake...

I ordered a laptop with an expected delivery of 2 to 3 days. This is important because I needed it 5 days later. Now It's been 3 days and the order still hasn't been processed at their centre. Doesn't look like it's gonna make it on time...

Will give 5 stars if it comes this Friday.

Edit:

Speaking to their customer service chat I was told there was nothing to do, but after leaving a negative review they promptly solved their problem and even put it on express delivery for me. I received my laptop today, which was within the time frame they had initially stated. 5 Stars because I said I would even though I must say it's a sad world we live in where companies only react to their customer once their public image has been defaced.

On 21.08 I bought a Macbook Pro. The delivery was 2 days.
On the 3rd day after my purchase, I've sent an email and got an answer that the product is out of stock and the Product Manager would check some options.
Since then, I'm sending daily emails but they always answer that they don't have new information.
In summary... after 8 days, the product is already paid, i didn't receive it, i don't have delivery estimation, and didn't receive another option from the supposed Product Manager.

UPDATES:

29.08: notebooksbilliger offered a new product. I paid the price difference and now I'm waiting the delivery date.
31.08: until now, I didn't receive any feedback. Neither the delivery date, nor the order status.
31.08: Delivery time informed: 5 - 10 days
05.09: New Delivery time informed: 17/09 - 22/09
19.09: Notebooksbilliger informed me that the notebook will be available in stock on 02.10.
22.09: Notebook finally delivered.

Fast delivery. Safe packaging. Laptop is great visually and functionally. I recommend this shop to everyone.

Because of a mistake from a delivery company, I had to wait one week without receiving my online ordered item which was in discount. I have contacted the complain team on the feedback E-Mail address and they have really sent me a new better item with the original discount price of the previous version of it since it was not available anymore online. The normal customer service team cannot make such brave decisions for such delivery problems. Especially my ordered item was in discount and then not available any more. Thanks feedback team for your support .. Full respect!
However please deal with good delivery companies .. The cheap ones just make mistakes and troubles for the customer and notebooksbilliger team at the end.