We’ve been using Northgate for our vans and have always been really impressed with the service. Nina and Kelly are both fantastic; friendly, helpful and always quick to respond whenever we need anythi... See more
Company replied
Location
Switch locationLower William Street, Northam, SO14 5QE Southampton, Hampshire, GB
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We [Boots] Hampshire, have a great working relationship with Barry, nothings ever much. Barry can always help out, and organise things, when there's a rush on. Always contactable, and doesn't leave y... See more
Company replied
No issues with the Southampton branch, always proactive and informative. Rental team always friendly and Workshop organised and fast. Thank you Kelly, Andre, Barry, Amy, Tom
I travelled to Northgate Southampton to swap a van over as my existing hire vehicle had no aircon but due to a mix up between my employer & Northgate head office the depot had no vehicle for me to sw... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Lower William Street, Northam, SO14 5QE, Southampton, Hampshire, United Kingdom
- 023 8021 8100
4.7
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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CREDIT TO YOUR COMPANY
Alfie the technician was very thorough and knowledgeable as was Tom on Service Desk.
13 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Alex, thank you for taking the time to leave us a review.
We're really pleased to hear that Alfie was thorough and knowledgeable while working on your vehicle, and that Tom on the Service Desk was also able to assist you. I’ll be sure to pass your kind comments on to both of them — they’ll really appreciate the recognition.
Thanks again for your feedback, and we look forward to helping you again in the future.
Take care,
Imogen
Couldn’t thank Amy enough for help in…
Couldn’t thank Amy enough for help in getting my hired van swapped over.the guys are always willing to help.
25 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Craig, thank you so much for your kind words! We’re delighted to hear that Amy was able to assist with your van swap and that our team made the process easy and hassle-free.
We’ll be sure to pass your thanks on to Amy — feedback like this really means a lot to the team!
Take care,
Emma
Great service always easy to contact…
Great service always easy to contact and issues are resolved with no hassle
23 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Jack, thank you for your kind review!
We’re so pleased to hear that you find our service great and that getting in touch is always easy. Resolving issues quickly and hassle-free is exactly what we aim for, so it’s wonderful to know it’s working for you.
We really appreciate your feedback and look forward to helping you again whenever you need us!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Southampton
Hi Shane, thank you for your great feedback!
We’re really pleased to hear that the team were friendly, polite, and kept you fully informed throughout. Clear communication and a positive experience are very important to us.
Thank you for choosing Northgate!
Take care,
Emma
Adam and his team keeped me updated…
Adam and his team keeped me updated while my van in in workshop when and when the parts were coming highly recommended this company also amey and all the staff on the hire side for finding a like for like replacement van being in hire game they need tail lifts so massive thanks to all the staff at Southampton depot thanks Adam and team
21 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi John, thank you so much for taking the time to leave such a detailed review!
We’re really pleased to hear that Adam and the workshop team kept you well informed throughout, and that Amey and the hire team were able to find a like-for-like replacement van with a tail lift — we know how important that is. Your kind words mean a lot to the whole team at our Southampton depot.
We’ll be sure to pass on your thanks to everyone involved!
Take care,
Imogen
AVOID AVOID AVOID
AVOID AVOID AVOID! Do not sign any document without reading and do not thrust any word they are promising, they have advised us to select 12 months rent, but what they didnt say, you have no rights to cancel it even though the engineers you have hired no longer work for you. Very dodgy firm, i wouldnt use this firm never again, they will bombard you with invoices and bills with no reason...
14 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Levent,
Thank you for taking the time to share your experience. We’re very sorry to read how frustrated and disappointed you feel, and we understand how upsetting it can be when an agreement doesn’t work out as you expected, particularly when business circumstances change.
We want to be clear that we never intend for customers to feel misled or unsupported. Our rental terms are designed to be transparent, but we recognise that longer agreements can feel restrictive if they’re not fully explained or if situations change unexpectedly. It’s concerning to hear that you feel this wasn’t made clear at the time, and that the follow-up communication has added to your frustration.
We would genuinely welcome the opportunity to review this properly and look into what advice was given, how the agreement was explained, and the billing concerns you’ve raised. If you’re willing, please contact us directly at Invoice.Queries@northgate.co.uk with your specific details and invoice number so a senior member of the team can review the situation and provide you a more clarifying response.
Your feedback is important, and we take comments like this seriously as they help us identify where we need to improve how we communicate and support our customers.
Take Care,
Emily
Best place for fleet hire
Great service, all the staff are very helpful, friendly and informative.
I was made very comfortable whilst waiting for my vehicle to be serviced.
16 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Gareth, thank you so much for your kind words!
We’re thrilled to hear that our team made you feel comfortable and well-informed during your visit. Providing great service and a welcoming environment is very important to us.
We look forward to helping you again in the future!
Take care,
Imogen
Quick and very helpful in sorting out a…
Quick and very helpful in sorting out a replacement for vehicle repair.
6 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi James, thank you for your kind words!
We’re glad we could quickly help sort out a replacement while your vehicle was being repaired.
If you ever need anything else, just let us know!
Take care,
Imogen
Been to northgate on numerous occasions…
Been to northgate on numerous occasions and usually deal with tom sincair or Barry.
Great lads always helpful and sort out any issues I've had very quickly and professionally. Would definitely recommend
2 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Nick, thank you for sharing your lovely review!
We are so pleased to hear that Tom, Barry and the team at Southampton are providing you with a warm friendly welcome when visiting the branch.
Its always a pleasure to assist our customers as best as we can!
We look forward to working with you in the near future.
Take care,
Imogen
Great service
The guys in the Southampton branch have pulled all the stops out to sort my replacement vehicle. Greatly appreciated.
26 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Sam, thank you so much for your kind words!
We're thrilled to hear that the team at our Southampton branch went above and beyond to get your replacement vehicle sorted. We really appreciate you taking the time to share your experience and hope to continue providing you with great service in the future!
If you ever need anything else, just give us a shout.
Take care,
Imogen
Excellent Service at Southampton Branch – Thanks Adam
Great service at Northgate Southampton! Big thanks to Adam for reacting so quickly and making the process easy.
24 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi there, thank you for the wonderful feedback!
We’re so glad to hear that Adam was quick to help and made everything easy for you. We’ll be sure to pass on your thanks to him!
Looking forward to assisting you again at Northgate Southampton.
Take care,
Imogen
I have a van from here hired via my…
I have a van from here hired via my company,
I had a tyre light come on the dash, added air but the light is still on,
I brought it down to north gate where the gentlemen on the desk came out to look at my tyres right away, he couldn’t see any issues but recommended it to go into the workshop to check in detail.
He got my van in there and then, and whilst waiting made me a coffee :)
Amazing customer services and feels like nothing is too much of an ask!
Thank you to the people down at north gate for making my Monday morning run a lot smoother than it could have been!
22 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Charlie, thank you for taking the time to share your experience!
We’re so glad our team could step in quickly and help get your van checked without delay. It’s great to hear the tyre issue was handled smoothly — and that the coffee helped too! 😊
We always aim to make things as easy as possible for our customers, so it’s really rewarding to know we helped start your Monday off right.
We’ll be sure to pass your kind words on to the team!
Take care,
Imogen
5* people create a 5* Service
We use Northgate on a regular basis to supply our field team with vehicles during their probationary period.
The service has been superb in the last 6 months using them across many vehicles we’ve had on hire. I’ve dealt with Amy, Michelle & Barry on a regular basis in the Southampton depot all of them have been a pleasure to work with and are a credit to the business!
I will continue to use Northgate and champion them to anyone looking for commercial vehicle hire within my network.
15 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Mike, thank you so much for your continued trust and for sharing such positive feedback!
We’re delighted to hear that Amy, Michelle, and Barry have consistently provided superb service — they truly are fantastic team members and will be thrilled to hear your kind words.
We really appreciate you championing Northgate within your network and look forward to supporting you and your team with vehicle hire for many more months to come!
Take care,
Imogen
Northgate is Fantastic
Northgate is a very professional and polite company they always try to help and all the staff are a delight to see and talk to. The manager is a fantastic help and is a very polite and friendly person to talk to.
11 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Charles, thank you so much for your kind words!
We’re thrilled to hear that you’ve had such a positive experience with Northgate. Our team works hard to be helpful and friendly, and it’s wonderful to know that it shows. We’ll be sure to pass on your lovely comments to the manager and the rest of the staff.
We truly appreciate your support and look forward to assisting you again soon!
Take care,
Imogen
Thank You :)))
Once again, thank you to Northgate. Always excellent service and vehicles, spot on for the required purpose. A big thank you to Amy, Barry, Andre and all the team in Southampton.
4 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Martin, thank you so much for your continued trust in Northgate!
We’re delighted to hear that our service and vehicles consistently meet your needs.
A big shoutout to Amy, Barry, Andre, and the whole Southampton team — they’ll be thrilled by your kind words!
We look forward to helping you again soon.
Take care,
Imogen
Transferred to Northgate for our…
Transferred to Northgate for our long-term hired vehicles and we are very happy with the transition and service we have received. Jamie White, Mike Shaw, Kelly Hart & Barry Powell have been great in ensuring that this has been as painless as possible. Barry is very communicative and is alway on hand to assist in anyway that he can which is greatly appreciated.
4 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi there, thank you so much for your wonderful feedback!
We’re delighted to hear that the transition to Northgate has been smooth and that Jamie, Mike, Kelly, and Barry have provided you with great support. We’ll be sure to pass on your kind words to the team, especially Barry—he’ll be thrilled to know his communication and assistance have made a difference.
We truly appreciate your business and look forward to continuing to support you with your long-term vehicle needs!
Take care,
Imogen
Very friendly staff
Very friendly staff. We were kept updated whilst waiting for a new vehicle and always knew at what stage the process was at.
The vehicle handover was straightforward and smooth.
A great experience all round.
3 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Paul, thank you so much for sharing your experience!
We’re really pleased to hear our team kept you updated throughout the process and made the vehicle handover smooth and straightforward. It’s great to know you had a positive experience all around.
If you ever need anything in the future, we’re here to help!
Take care,
Imogen
Not my first visit
Not my first visit, we have numerous NORTHGATE vehicles within our fleet. Efficiency and reliability is a given. Thank you Osman for your endeavours, as always.
20 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Keith, thank you for your continued trust in Northgate and for your kind words.
We’re delighted to hear that efficiency and reliability are consistently delivered across your fleet. Osman will be pleased to know his efforts are appreciated.
We look forward to supporting you and your fleet for many visits to come! If you need anything, please do not hesitate to contact us.
Take care,
Imogen
Customer service were really friendly…
Customer service were really friendly and welcoming, helped to point me in the direction of any hot and cold drinks 10/10
14 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi there, thanks so much for the lovely feedback!
We’re glad our team made you feel welcome—and that you got pointed in the right direction for those hot and cold drinks! 😊
We really appreciate the 10/10 and look forward to seeing you again soon.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Southampton
Hi Stuart, thank you so much for your kind words!
We’re thrilled to hear you had a prompt experience.
It was our pleasure to assist you, and we look forward to helping you again soon!
Take care,
Imogen
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