Amy worked her magic and managed to get us an auto pickup after a lot of hard work , great service , very Professional and and smooth hand over we would recommend Northgate Southampton Mark
Company replied
Location
Switch locationLower William Street, Northam, SO14 5QE Southampton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service from Tom at this branch is top notch, very helpful team allround. And technician Dan kept me updated regularly through out the repair/servicing process making in day work planning as... See more
Company replied
We have a new leasing contract with Northgate & the process has been excellent. They provided lead-in vehicles which enabled us to carry on with our normal operational function. The change of of v... See more
Company replied
We’ve been using Northgate for our vans and have always been really impressed with the service. Nina and Kelly are both fantastic; friendly, helpful and always quick to respond whenever we need anythi... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Lower William Street, Northam, SO14 5QE, Southampton, Hampshire, United Kingdom
- 023 8021 8100
4.8
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite courteous service qilling to…
Polite courteous service qilling to listen to a potential issue being reported.
Service staff Tom, made honest admission on times and availability for it to be reviewed. Technician Dan, appraised and diagnosed an issue which is explained by the symptoms.
Well done.
23 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Glynn, thank you for your review!
We're pleased to hear that you found the team polite, professional, and willing to listen when you raised your concerns.
A special thank you for mentioning Tom and Dan. It's great to know that Tom kept you informed about timescales and availability, while Dan took the time to investigate and explain the issue clearly. 👏
Thank you for taking the time to share your feedback. We really appreciate it. 🌟
Take care,
Emma
Staff were friendly and helpful
Staff were friendly and helpful with updates when available.
Quick and easy to book in for minor service
18 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Jacob, thank you for your review!
We're pleased to hear that it was quick and easy to get your vehicle booked in and that the team kept you updated along the way. 🚚
It's also great to know that you found everyone friendly and helpful throughout the process. Thanks for taking the time to share your feedback!
Take care,
Emma
Quick efficient switchover by anson
17 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you for your review, Jordan!
We're delighted to hear that Ansan made your vehicle switch-over quick and efficient. 👏🚚
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Ansan and the team. 🌟
Take care,
Emma
Helpful branch
Very helpful with getting booked in for repairs.
Repairs are usually done quickly
Staff are always polite and helpful
16 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hello Rich, thank you for your review!
We're delighted to hear that our team were able to get you booked in for repairs quickly and that the work is completed promptly when you visit. 🚚🔧
It's also great to know that you consistently find the staff friendly, helpful, and easy to deal with. Comments like yours mean a lot to the team.
Thank you for taking the time to share your feedback and for choosing Northgate. 🌟
Take care,
Emma
No issues with the Southampton branch
No issues with the Southampton branch, always proactive and informative. Rental team always friendly and Workshop organised and fast. Thank you Kelly, Andre, Barry, Amy, Tom
15 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hello Tyler, thank you for your review!
We're delighted to hear that you've had such a positive experience with our Southampton branch. It's great to know that the rental team are always friendly, the workshop is organised and efficient, and that the team keeps you informed throughout. 👏
A special thank you for recognising Kelly, Andre, Barry, Amy, and Tom. We'll be sure to pass your kind words on to them all.
Thank you for your continued support and for taking the time to share your feedback. 🌟
Take care,
Emma
We’ve been using Northgate for our vans…
We’ve been using Northgate for our vans and have always been really impressed with the service. Nina and Kelly are both fantastic; friendly, helpful and always quick to respond whenever we need anything. They make the whole process easy and hassle-free, which is exactly what you want. We’d happily recommend them to other businesses and look forward to continuing to use their services.
14 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Louise, thank you for your fantastic review!
We're delighted to hear that you've consistently had such a positive experience with us. It's wonderful to know that Nina and Kelly have been friendly, helpful, and responsive whenever you've needed assistance. Providing a smooth and hassle-free service is exactly what we aim for, so your feedback means a lot to us. We'll be sure to pass on your kind words to both of them.
Thank you for your recommendation, and we look forward to continuing to support your business in the future. 😊
Take care,
Imogen
Merek my technician was fabulous and…
Merek my technician was fabulous and super speedy with the service!!
11 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Claire, thank you for your review!
We're delighted to hear that Merek provided such a speedy service and made your experience a positive one.
We'll be sure to pass your kind words on to him. Thanks for taking the time to leave your feedback! 👍
Take care,
Emma
We [Boots] Hampshire
We [Boots] Hampshire, have a great working relationship with Barry, nothings ever much. Barry can always help out, and organise things, when there's a rush on. Always contactable, and doesn't leave you hanging..
10 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hello Adrian, Thank you for your 5-star review!
We're delighted to hear that you have such a great working relationship with Barry and the team. 🚚👏
It's fantastic to know that Barry is always on hand to help, especially when things get busy, and that he's able to find solutions whenever they're needed. His dedication and reliability are exactly what we strive to deliver for our customers. 🙌
We'll be sure to pass your kind words on to Barry. Thank you for your continued support and for taking the time to share your feedback.
Take care,
Emma
Excellent customer service all round.
Had an issue with my work van today and reported at 10:30, had it in the garage and given a replacement van in less than 3 hours, Osman was incredibly helpful getting everything sorted and had the parts required to repair it ordered with the van expected to be finished tomorrow. Incredibly friendly and helpful front desk staff as well, all in all good experience for a day that started off very poorly.
8 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you for your review, Alex!
We're delighted to hear that, despite a difficult start to your day, the team were able to get you back on the road so quickly. 🚚🔧
A special thank you for mentioning Osman. It's fantastic to know that he was so helpful in arranging a replacement vehicle and getting the repair process underway promptly.
We're also pleased to hear your kind words about our front desk team. Providing friendly, efficient service when customers need us most is exactly what we strive for. ✨
Thank you for taking the time to share your feedback. We'll be sure to pass your comments on to Osman and the team.
Take care,
Emma
Reply from Northgate Vehicle Hire - Southampton
Thank you for your review, Brad!
We're delighted to hear that you received good, fast service from the team. 👏
Thank you for taking the time to share your feedback. We really appreciate it and look forward to helping you again in the future!
Take care,
Emma
Excellent customer service top quality
Excellent customer service top quality staff
4 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Craig, thank you for your review!
We're delighted to hear that you received excellent customer service and a top-quality experience from the team. 👏
While we're pleased to see your positive comments, we're sorry that your visit didn't fully meet your expectations. If there's anything we could have done better, we'd welcome the opportunity to learn more.
Thank you for taking the time to share your feedback and for choosing Northgate.
Take care,
Emma
Great and really speedy service
Great and really speedy service, very helpful and friendly advice would hugely recommend.
4 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you for your review, Jack!
We're delighted to hear that you received great, speedy service and found the team helpful and friendly.
Your recommendation means a lot to us, and we're thrilled that you had such a positive experience. 🙌
Thank you for choosing Northgate and for taking the time to share your feedback.
Take care,
Emma
Kelly & her team at Southampton…
Kelly & her team at Southampton Northgate are very professional & helpful with all the aspects of our van hire.
1 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you for your review, Jo!
We're delighted to hear such positive feedback about Kelly and the team at Southampton.
It's great to know that you find them professional and helpful across all aspects of your van hire. We'll be sure to pass your kind comments on to Kelly and the team. 🙌
Thank you for choosing Northgate and for taking the time to share your feedback. We really appreciate it!
Take care,
Emma
The team were extremely helpful
The team were extremely helpful, welcoming and made the experience very smooth. Kelly seems to have the operation running seamless. I look forward to any future interactions.
17 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Dan, thank you for your review!
We're delighted to hear that the team were so helpful and welcoming, and that they made the whole experience smooth and hassle-free. 🚚
It's especially great to hear your kind comments about Kelly. We'll be sure to pass on your feedback and let her know her hard work is appreciated. 🙌
Thank you for taking the time to share your experience. We look forward to seeing you again in the future!
Take care,
Emma
Communication is terrible
Communication is terrible. No one know what is happening across their business. It’s difficult to speak to people as the wait time on phone takes forever. Not impressed
24 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Sarah, thank you for taking the time to share your feedback.
We're sorry to hear about the issues you've experienced and understand your frustration regarding communication and response times.
Having reviewed your comments, we believe your review may relate to Northgate Insurance Services rather than Northgate Vehicle Hire, which is the Trustpilot page on which this review has been posted. Please note that Northgate Insurance Services is the newly communicated name under which Auxillis now operates.
If possible, and at your convenience, could you please repost your feedback on the appropriate Trustpilot page (link below), where the relevant team will be able to review and respond to your concerns directly?
https://www.trustpilot.com/review/northgateinsuranceservices.com
We apologise for any confusion and thank you for your understanding.
Take care,
Emma
Excellent.
To begin with, the work on my fleet vehicle has always been done within the timeframe specified, leaving me capable of planning and working efficiently around it.
Also, something I think is very important, the staff are one of the friendliest and most helpful groups of people I've had the pleasure of dealing with, in any professional environment, whether that be hotels, bars, offices, or places such as this.
Additionally, the communication over work carried out, and their flexibility over my own availability to have them work on the van is great too.
Overall, 5 stars, and for this reason I would certainly recommend using Northgate in Southampton.
7 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Anthony, thank you for your wonderful 5-star review!
We're delighted to hear that the work on your fleet vehicle has consistently been completed within the agreed timeframe, helping you plan and work efficiently. 🚐✅
It's especially rewarding to hear your kind comments about our team. Knowing that you consider them amongst the friendliest and most helpful people you've dealt with in any professional environment is fantastic feedback, and we'll make sure your comments are shared with everyone at Southampton. 👏🌟
We're also pleased that our communication and flexibility around your availability have helped make the process as smooth and convenient as possible. 📞🤝
Thank you for taking the time to share your experience and for recommending Northgate Southampton. Your support means a lot to us, and we look forward to continuing to assist you in the future! 🚗
Take care,
Emma
Alfie looked after my SSE hire vehicle
Alfie looked after my SSE hire vehicle, issue was fixed within 1 hour.
31 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi James, thank you for your great review!
We're delighted to hear that Alfie was able to look after your SSE hire vehicle and resolve the issue so quickly. Getting our customers back on the road as efficiently as possible is always our priority, so it's fantastic to know your vehicle was fixed within the hour.
We'll be sure to pass your kind words on to Alfie. Thank you for taking the time to share your experience, and we look forward to helping you again whenever you need us.
Take care,
Imogen
The two employees I drlt with were kind…
The two employees I dealt with were kind and very helpful. They even made me a lovely cup of coffee. Thank you
2 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Ryan, thank you for your lovely review!
We're so pleased to hear that the two team members you dealt with were kind and helpful, and that they helped make your visit even more enjoyable with a cup of coffee. It's the little touches that can make all the difference, so we're delighted they made you feel welcome.
Thank you for choosing Northgate. We really appreciate your feedback and look forward to seeing you again soon!
Take care,
Imogen
Above & beyond
I travelled to Northgate Southampton to swap a van over as my existing hire vehicle had no aircon but due to a mix up between my employer & Northgate head office the depot had no vehicle for me to swap but Andrew sourced me a smaller van which had aircon ready for the next heatwave. Really appreciated.
Thank you Andrew
29 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Mark, thank you for your wonderful review!
We’re sorry there was a mix-up with your replacement vehicle, but we’re delighted to hear that Andrew was able to find a solution and get you into a van with air conditioning.
It’s great to know he went the extra mile to help, especially with the recent hot weather. We’ll be sure to pass on your kind feedback to Andrew and recognise his efforts.
Thank you for taking the time to share your experience. We really appreciate your patience and look forward to assisting you again in the future!
Take care,
Imogen
5/5 service
Been using this depot for 4/5 years. Great team at the front, great technicians. Look after our fleet very well and communication is 10/10 💐
15 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Hi Nasham, thank you for your continued support over the past 4–5 years!
We truly appreciate your loyalty and are delighted to hear that both our front-of-house team and technicians have continued to take great care of your fleet. Excellent communication and reliable service are what we strive for, so your feedback means a lot to us.
We look forward to supporting you for many more years to come!
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.