I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... See more
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See what reviewers are saying
Pick up vechile after lots of repairs to flat bed great service by Tony and jesse
Company replied
My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... See more
Company replied
Lara- wouldn’t ask her to fix my coffee machine but she does make a cracking cup of replacement coffee
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Mid Kent Business Park, ME6 5UA, Snodland, Kent, United Kingdom
- 01634 244400
4.7
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and positive throughout.
Great people and extremely helpful- even if you’re not in the right department they are more than happy to assist in anyway they can! Caroline and Claire are two I would have to single out for being approachable and helpful in anyway they can either by phone or email- whole sight has seemed to be turned around in the last few months in a great direction.
31 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to share your positive review Richard.
We really appreciate your kind words about Caroline and Claire.
At Northgate, we take pride in our team's dedication to providing a friendly and helpful service, and it's wonderful to see that this has been reflected in your feedback.
I am sure Caroline, Claire and all of the team at Snodland will be over the moon to see your comments.
Thank you for choosing Northgate.
Take care,
Beth Kell
my company have been using Northgate…
my company have been using Northgate Snodlands for years , the service was slack , staff where stressed out and rude , but i must say it was a delight , the new Manager Jesse has turned things around and staff are very helpful and are eager please , used to dread going to Snodlands but Jesse and the team have turned it around ,
29 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Mark, thank you so much for your 4 star review!
We are delighted to hear that you were satisfied with the service provided from Jesse and his team at Snodland, we really value our customer's feedback and its amazing to hear that improvements have been achieved! I can assure you the team at Snodland will be so pleased to hear your response.
If possible, please let us know how we could make your experience a 5 star rating.
Take care,
Imogen
The staff are friendly and welcoming
The staff especially Craig and Claire were extremely helpful and welcoming, taking time to talk and make you feel welcomed.
18 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Peter, thank you so much for your 5 star review!
We are delighted to hear that Craig and Claire provided a fast and seamless service, we value our customers feedback so its great to hear this was delivered. I can assure you the team at Snodland will be thrilled to hear your feedback.
Once again thank you for your review!
Take care,
Imogen
I’ve spoken with Semande Amosu today…
I’ve spoken with Semande Amosu today regarding the repair work on my VW transporter she’s been extremely helpful and kept in contact with me to explain the process regarding the repairs of the wing mirror and service
1 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Keith, thank you so much for your 5 star review!
We are so pleased to hear that Semande and the team at Snodland were able to provide you with the customer service we strive to deliver! I can assure you he team at Snodland will be thrilled to hear your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Friendly service by all staff in…
Friendly service by all staff in general with special mention to Senami for always keeping me updated with regards to my vehicle collection. The waiting time could have been shorter but in the end lm happy with my brand new upgrade.
7 June 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Tina, thank you so much for your 4 star review!
We are so pleased to hear that you are satisfied with your experience at our Northgate Snodland depot, I can assure you Senami and the team at Snodland will be thrilled to hear about your experience.
Please let us know how we could make your experience a 5 star rating.
We look forward to working with you long into the future.
Take care,
Imogen
Professional and friendly staff
Jesse and Senami in the branch made time to understand the issues I was facing with an older vehicle and to come up with a quick solution to the problem, great attitude and helpful approach which was greatly appreciated. Everyone on site was friendly and smiling during my time on site transferring my parts between vehicles.
17 May 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a fantastic review and for singling out Jesse and Senami, Jack.
Putting our customers first is what we do and I am delighted that they have demonstrated our ethos.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The staff at the receptions are very…
The staff at the reception are very cordial and polite most especially miss senami.
30 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for taking the time to recognise our reception staff for their 5* customer service. I'll ensure your compliments are shared with them. We strive to create a welcoming environment for all our customers, and it's pleasing to know that our efforts are appreciated.
Take care.
Laura
Excellent service!
Always an excellent service whether it's in reception, the workshop, or a mobile engineer. The customer-facing team seem to always be in high spirits and the positive atmosphere is infectious. Special thanks to Senami who went the extra mile for me. Top team at a top branch!
17 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your lovely review, Jordan.
It's fantastic to hear that you experienced excellent customer service from the workshop and the rental desk whilst at the Snodland branch.
Recognising the hard work and dedication of the staff really means alot, and it's wonderful that you took the time to express your gratitude and provide such kind feedback.
If there is anything else we can help with, please feel free to reach out.
Thank you for choosing Northgate.
Take Care,
Beth Kell
The whole process of getting my hire…
The whole process of getting my hire van serviced ran very smoothly from start to finish. Great team at snodland.
17 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such an excellent review, Hayden.
It is great to see that your experience with Northgate has been such a positive one and I am sure the team at Snodland will be over joyed to see your lovely comments.
If there is anything else we can do for you, please feel free to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Claire & Andrew are Great
Andrew and Claire in Snodland branch are so helpful. Updated us with the current condition of our van from the get go while it was in dealership for repairs. Recommend dealing with both of them as quick responses and very informed with all queries i had
9 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such an encouraging review, Jaye.
While it can certainly feel like such a nightmare when a vehicle needs repairs, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Andrew and Claire will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Snodland
I have been collecting vehicles for the past year from Northgate Snodland as a driver for Engineius. The staff are always helpful and cheerful even when things don’t go to plan. Fantastic team. Well done
20 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a fantastic review, Kevin. I am certain that the team at Snodland will be over the moon to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Snodland branch Superb
Recently i have had various visits to the Snodland branch, the ladies on the front desk have been amazing, a fantastic service and delivered with a smile.
21 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such an amazing review, Russell.
Putting our customers first is what we do, and I am pleased that the team at Snodland have demonstrated this. I am sure that they will all be delighted by your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
A pleasure to deal with
We'd like to express thanks to Karan & Natalie (Dartford Branch) who continue to go above and beyond to assist us where they can. They're always very honest and straight up which is highly appreciated, they are a pleasure to deal with. FROG
5 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a lovely review
Michelle.
Putting our customers first is what we do, and I am thrilled to see that Karan & Natalie have demonstrated this ethos. I am sure they will be delighted to see your comments and will continue to offer the service Northgate promises.
If there is anything more we can help with in the future, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Emma is a credit to your company full…
Emma is a credit to your company full of smiley, positive energy. Perfect customer facing person.
17 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your kind words about Emma.
We're delighted to hear that she has made such a positive impression and embodies the qualities of a perfect customer-facing person with her positive energy.
Your feedback is greatly appreciated, and I know Emma will be over the moon to hear such lovely feedback.
Thank you for taking the time to let us know about your wonderful experience and if we can help with anything else please get in touch, as we would be happy to help.
Take Care,
Bethannie Kell
Great Service from Workshop
We have been using Northgate for a number of years and have never encountered a problem until recently we have had an issue with vans being collected. However Andrew James was brilliant and solved this problem. He was on the case and kept me informed of what is happening. Thanks Andrew, I really appreciate your help!
10 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for taking the time to leave a review about your experience with Northgate.
It's great to hear that Andrew James was able to assist you with the issues you were experiencing, customer service and support are essential, and it sounds like Andrew provided excellent service by addressing your problem and keeping you informed throughout the process. I am sure he will be really happy to hear this feedback.
If we can offer any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care,
Beth Kell
Friendly,willing to help staff.
Friendly,willing to help staff.
Quick Service
Polite
Smiles all round
10 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a positive review.
Northgate's aim is to do all of the hard work, so our customers don't have to. I am delighted that our team at Snodland has demonstrated our ethos and I am sure that they will all be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Bill was a top man very helpful…
Bill was a top man very helpful compared to the rest of less than helpful staff Bill is the best one there gets things done
28 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such a positive review, Sam.
I am sure Bill will be thrilled to see your comments, but, if we can be of any further assistance regarding your concerns with the other staff members, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I booked my van in at the Snodland…
I booked my van in at the Snodland depot for an MOT. I was greeted by Emma and Bill.
Both Emma and Bill have exceptional customer and should be praised for they way they handle customers.
Excellent job. 👍🏻👍🏻
21 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
This is great news, thank you for taking the time to leave Emma and Bill this lovely feedback. They are a credit to the team at Snodland.
Take care,
Laura Griffiths
Reply from Northgate Vehicle Hire - Snodland
Thank you for your review, and we appreciate you taking the time to support us. Bill will be thrilled to hear of your feedback and how he was able to deliver 5* service!
Take care,
Laura Griffiths
A huge thanks to Jade
A huge thanks to Jade, Emma, Bill and Dave at Northgate snodland branch. They are all a complete credit to your company. They went above and beyond to help me sort out a problem with my Northgate hire van, which is now resolved.
If you have a problem with your rental this team will be happy to help.
Thanks guys your the best 👍🏻 X
21 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you so much for taking the time to leave such excellent feedback, Steve.
Northgate will always put customers first, and I am delighted that Jade and the rest of the team at Snodland have demonstrated our ethos. I am sure that they will all be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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