I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... See more
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See what reviewers are saying
Pick up vechile after lots of repairs to flat bed great service by Tony and jesse
Company replied
My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... See more
Company replied
Lara- wouldn’t ask her to fix my coffee machine but she does make a cracking cup of replacement coffee
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Mid Kent Business Park, ME6 5UA, Snodland, Kent, United Kingdom
- 01634 244400
4.7
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Branch staff support
Appreciate the support from Cheryl and the depot for the assistance.
11 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Matt, thank you for your kind review!
We’re really pleased to hear that Cheryl and the depot team were able to support you and provide the assistance you needed. We’ll be sure to pass on your thanks to them.
We truly appreciate you taking the time to share your feedback!
Take care,
Imogen
Very friendly and professional staff…
Very friendly and professional staff member named Dave. He delivered on time he informed me on time, so great service.
11 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Gregor, thank you for your wonderful review!
We're delighted to hear that Dave provided such friendly and professional service. It's great to know that he kept you informed, arrived on time, and ensured everything went smoothly.
We'll be sure to pass on your kind feedback to Dave. Thank you for taking the time to share your experience, and we're pleased that you received such great service!
Take care,
Imogen
Every time i visit i get a very warm…
Every time i visit i get a very warm friendly smile and everyone is very keen to help and assist and it makes the whole experience very pleasant.
In particular would live to thank Kayley and Cheryl they are both a great credit to nothgate and represent the company to the very best of their abilities
5 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Thank you for your wonderful review, David!
We're delighted to hear that you're always welcomed with a warm smile and that the team consistently provides such friendly and helpful service. Creating a positive and pleasant experience for our customers is something we take great pride in. 🌟
It's especially lovely to hear your recognition of Kayley and Cheryl. We'll be sure to pass your kind words on to them both—they'll be thrilled to know they've made such a positive impression. They are valued members of the team, and we're delighted that their dedication and professionalism have reflected so positively on Northgate. 👏😊
Thank you for taking the time to share your experience with us!
Take care,
Emma
The Ladies are really willing to help at front desk
Staff make you feel at home and try the best to limit your time. Very helpful
2 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Randee, thank you for your kind review!
We're delighted to hear that our team made you feel at home and worked hard to keep your visit as quick and convenient as possible. Providing helpful, friendly service is something we take great pride in, so it's wonderful to know this was reflected in your experience.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Northgate Snodland are unbelievable…
Northgate Snodland are unbelievable very helpful and great customer service it’s always good to spread a bit of positivity and this team deserves the praise.
Brenda who I’ve been dealing with is so helpful and always a smile 😃
So to Brenda and the team my heart felt thanks to you all at Snodland Northgate 🙏👍💪
2 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Dave, thank you so much for your wonderful review and kind words!
We're delighted to hear about your positive experience with the team at Snodland. It’s especially great to know that Brenda has been so helpful and welcoming, always greeting you with a smile.
We truly appreciate you taking the time to share your feedback and spread some positivity. Your recognition means a lot to the whole team, and we’ll be sure to pass on your heartfelt thanks to Brenda and everyone at the branch.
Thank you again for your support, and we look forward to assisting you in the future!
Take care,
Imogen
Very professional
Very professional. The staff member David was very helpful and professional.
15 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Samuel, thank you for your kind review!
We’re so pleased to hear you had a positive experience with us. David will be delighted to know his helpful and professional service made such a great impression.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Nice helps man called David dropped the…
Nice helps man called David dropped the car off went through everything and made sure I was happy with everything before he left .
15 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Robert, thank you for your kind feedback!
We’re so pleased to hear that David provided such helpful service and took the time to make sure everything was explained clearly and that you were completely happy before leaving.
We’ll be sure to pass along your lovely comments to him. We truly appreciate your support!
Take care,
Imogen
The staff have been very helpful with…
The staff have been very helpful with all the needs and sorted everything out for me
12 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Simon,
We appreciate the time taken to share your experience with us. Northgate are really pleased to hear that the Snodland team were able to support you and make sure everything was taken care of smoothly. Providing helpful and reliable assistance is something we work hard to deliver, so it’s great to know this came across during your visit.
Your feedback is greatly appreciated and will be shared with the team. If there’s ever anything more we can help with in the future, we’ll be more than happy to assist.
Thanks again,
Emily
Another great experience and high…
Another great experience and high service levels , on time and friendly , special mention to Spencer and Graham,
Fantastic job
1 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Darren, thank you for your fantastic review!
We’re really pleased to hear you had another great experience and that everything was on time and delivered with friendly service. Spencer and Graham will be delighted to receive a special mention—I’ll be sure to pass your kind words on to them.
Thanks again for your continued support.
Take care,
Imogen
Fake good reviews then when I give true…
Fake good reviews then when I give true ones it gets taken off there website. No point giving reviews they take them off main good reviews done be workers as get bonus too do so
17 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Steven. Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about the review process, and we understand how frustrating this must be.
We would like to reassure you that reviews are not removed without reason, and any moderation is carried out in line with the platform’s guidelines to ensure authenticity and fairness for all users.
To allow us to look into your concerns further, please can you email customer.services@northgate.co.uk
with more details of your experience. We can then review this in more detail and ensure your feedback is fully considered.
Once again, we’re sorry to hear of your concerns and hope we can help address this for you.
Helpful and friendly
Lara is a lovely lady who went above and beyond to help me at the snodland branch. Happy, polite and professional.
17 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Kenny, thank you for your lovely review!
We are so pleased to hear that Lara went above and beyond when helping you during your visit at our Snodland branch. She will be so pleased to hear this!
We look forward to working with you in the near future.
Take care,
Imogen
Good service
Cheryl and Laura very help and nice, booking in process easy and straight forward
17 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi there, thank you for your lovely feedback!
We're delighted to hear that Cheryl and Laura were helpful and made your experience a positive one.
It’s great to know you found the booking-in process easy and straightforward too—that’s exactly what we aim for. We’ll be sure to pass your kind words on to them both.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Take care,
Imogen
Came into Northgate Snodland today to…
Came into Northgate Snodland today to get a bulb changed, Cheryl and Kayleigh were both at the reception desk and they were both exceptionally polite, friendly and extremely helpful, I have this van for business use and have on the past had to deal with other hire companies but never had a positive experience with other companies and specifically requested a Northgate van for the above reasons plus the fact they replaced the build in a matter of minutes. I can’t recommend the company enough and a big thank you to Kayleigh and Cheryl for being so helpful
14 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Katy, thank you for such a fantastic review!
We’re delighted to hear about your positive experience at our Snodland branch. Cheryl and Kayleigh will be so pleased to know their polite, friendly, and helpful service made such an impression—they really do go above and beyond for our customers.
It’s especially great to hear that you’ve chosen Northgate based on your past experiences and that we’ve been able to deliver the level of service you expect. Getting you back on the road quickly is always a priority, so we’re glad the team could sort the issue in just a few minutes.
We truly appreciate your recommendation and your continued trust in us. Thanks again for taking the time to share your feedback!
Take care,
Imogen
Company Account
We operate a large repairs contract and have recently renewed part of the fleet. Kayley and the team great in organising an area for the the team to carry this out. on the lead up to the exchange, they kept us updated on the delivery. We always have vehicles that have repairs and services needed and again Kayley and the team meet expectations on service.
30 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Russell, thank you for taking the time to share your experience!
We’re delighted to hear that Kayley and the team were able to support you smoothly throughout your fleet renewal. Making sure everything is well organised and keeping you updated every step of the way is something we take great pride in, so it’s fantastic to know this made a difference.
It’s also great to hear that our team continues to meet your expectations when it comes to ongoing repairs and servicing—we know how important it is to keep your vehicles on the road.
We’ll be sure to pass on your kind feedback to Kayley and the team. Thanks again for your continued trust and partnership!
Take care,
Imogen
These girls in this local branch where…
These girls in this local branch where amazing and so helpful in exchanging my Van for a different LARA /KAYLEY /CHERYLL
27 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Don, we really appreciate you taking the time to share this!
It’s great to hear the team were able to sort the van exchange for you without any hassle and make the experience a positive one.
We’ll make sure Lara, Kayley, and Cheryll see your feedback — it’ll mean a lot to them! 🙌
Thanks again for your support, and we hope to see you again soon. 🚐✨
Take care,
Emma
The guys that delivered the car were…
The guys that delivered the car were great. They were polite, courteous and knowledgeable.
The only reason I gave 4 not 5 stars, was the car.
The clutch needs adjusting, the biting point was so high it made the driving experience tiring and hard work.
11 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Barry, thank you for taking the time to share your feedback with us.
We’re really pleased to hear that our delivery team made such a positive impression — I’ll be sure to pass on your kind comments about their professionalism and helpfulness.
I’m sorry to hear about the issue you experienced with the clutch. That’s certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. Please don’t hesitate to get in touch with us directly so we can look into this for you and arrange any necessary checks or adjustments.
Thanks again for your honest feedback — it really helps us improve.
Take care,
Imogen
I must admit that Northgate Snodland…
I must admit that Northgate Snodland are so helpful and led by keyliegh the team are extremely helpful and willing to help
I would recommend this branch for any hire or repair
Extremely helpful and a happy service
Thank you
Dave
12 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Dave, thank you for taking the time to leave such a kind review.
We're really pleased to hear that you’ve had such a positive experience with the team at Snodland. It's great to know that Keyleigh and the team were so helpful and provided the friendly service we always aim to deliver.
Your recommendation means a lot to us, and we truly appreciate your support. I’ll be sure to pass your kind comments on to the team — they’ll be delighted to hear them.
Thanks again, and we look forward to helping you again in the future.
Take care,
Imogen
First class service
First class service.
Delivered and picked up by Spencer and lee. On time with no fuss. Very helpful
10 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi James, thank you for the fantastic review! ⭐
We're really pleased to hear that Spencer and Lee provided a first-class service and made the delivery and collection smooth and hassle-free. Being on time and helpful is exactly the level of service we aim to provide, so it's great to know the team delivered on that.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your kind comments on to Spencer and Lee. We look forward to assisting you again in the future! 🚚
Take care,
Emma
Excellent service
I am a fleet co-ordinator and work closely with Northgate Snodland on a daily basis. I have always found communication to be excellent, anything I ask seems to be no trouble and they sort out anything needed in a timely manner. Workshop and rental are always helpful giving regular updates and allowing our drivers to carry on their days work with little disruption.
5 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Chloe, thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that your experience working with the team at Snodland has been so positive. It’s great to know that the communication, support from the workshop and rental teams, and the regular updates help keep everything running smoothly for you and your drivers.
We truly appreciate your continued partnership and look forward to supporting you going forward.
Take care,
Imogen
Lara is efficient and professional
Lara is efficient and professional
17 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Snodland
Hi Jez, thank you for your lovely feedback!
We’re delighted to hear that Lara provided such efficient and professional service. She takes great pride in what she does, and it’s wonderful to see her efforts recognised.
We’ll be sure to pass your kind words on to her — I know she’ll really appreciate it. Thanks again for taking the time to share your experience!
Take care,
Imogen
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