Looked after today by Martin and Jo, who advised everything I needed to know and how long I’d be waiting, always a great happy bunch of people working here and not a bad turn around in getting my van... See more
Company replied
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
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See what reviewers are saying
Brilliant service in and out in a day van MOT staff so friendly and welcoming Emma and Emily superstars! Thank you
Company replied
When arriving at the front desk. We were met by Martin with a pleasant greeting. After explaining our situation after our van broke down. He swiftly assisted us with acquiring a new van that met our n... See more
Company replied
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma and Ricky
Helpful and kept informed of the progress of my van service from start to finish
9 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hello Nigel, thank you for your positive feedback! We’re pleased to know you found our communication clear and felt supported throughout your van’s service. Keeping customers well-informed from beginning to end is a priority for us. If you require any further help, please feel free to reach out!
Take care,
Emma
Quick and professional
In and out within the hour, always good service. Thanks to Mason for quickly sorting my vans problem
2 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Mat, thanks so much for your great review!
We're really pleased to hear we had you in and out within the hour and that Mason was able to quickly sort out the issue with your van. We'll be sure to pass on your thanks to him.
We appreciate your continued support and look forward to helping again whenever you need us!
Take care,
Imogen
Fast service
Called the night before and was given an appointment the first thing the next day to get my tyre replaced.
2 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Dan, thanks for your feedback!
We’re glad we could get you booked in quickly and help with your tyre replacement first thing the next day. Providing prompt and convenient service is important to us, and we’re happy to hear we met your expectations.
We look forward to assisting you again!
Take care,
Imogen
Arrived at reception not sure what to…
Arrived at reception not sure what to do about my hire car issues. Passed to Martin who without any issues swapped vehicles over. Good management
1 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Ivan, thank you for sharing your experience!
We’re glad Martin was able to step in quickly and make the vehicle swap hassle-free. Great management and smooth service are what we strive for, so it’s wonderful to hear we delivered.
We appreciate your feedback and look forward to assisting you again!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Mark, thanks so much for your kind words!
We’re glad you found our service quick and our staff friendly. It’s great to hear the job was done to your satisfaction!
We look forward to helping you again in the future.
Take care,
Imogen
Great service
I cannot fault the service I received today. Emma the service assistant was incredibly friendly, my van fault was dealt with in a fast and efficient way, and the communication I got from start to finish was perfect.
28 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Peter, thank you so much for your wonderful feedback!
We're delighted to hear that Emma provided friendly service and that your van fault was handled quickly and efficiently. Clear communication from start to finish is something we really pride ourselves on, so it’s great to know you experienced that.
We appreciate you taking the time to share your experience and look forward to helping you again in the future!
Take care,
Imogen
Happy Thursday staff Very helpful staff on the front desk
Very helpful staff on the front desk. Emma I think her name is always goes above and beyond to make sure we are dealt with quickly. And the free coffee is always a bonus.
28 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Stuart, thank you for your lovely review!
We're so pleased to hear that Emma made such a great impression—she really does go above and beyond, and we’ll be sure to pass on your kind words.
We're glad you enjoyed the coffee too—always happy to keep you comfortable while you're with us!
Take care,
Imogen
Service brilliant as always
Service brilliant as always, special mention for Jo,no complaints everything dealt with as expected.
13 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Alfie, thank you so much for your continued trust and kind words!
We’re delighted to hear that Jo and the team consistently meet your expectations. We’ll be sure to pass on your special mention to Jo—she’ll really appreciate it!
Looking forward to serving you again soon.
Take care,
Imogen
Excellent customer service and very…
Excellent customer service and very understanding of the customers needs .
26 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your wonderful feedback!
We always strive to understand and meet our customers’ needs, so it’s fantastic to hear that reflected in your experience. Your kind words mean a lot to us!
We look forward to serving you again in the future.
Take care,
Imogen
The receptionist Emma was warm…
The receptionist Emma was warm welcoming, very helpful and got me in and out in no time. Top service.
27 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Mitchell, thanks so much for your lovely review!
We're so glad to hear that Emma made you feel welcome and looked after you so efficiently — we’ll be sure to pass on your kind words to her. It’s great to know you were in and out in no time and happy with the service.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Fast turnaround which is always greatly…
Fast turnaround which is always greatly appreciated also nice to feel welcome whenever you need to get in touch Emma on the front is a breath of fresh air.
21 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thanks for your great feedback! We’re pleased our quick service made a difference and that Emma at reception brought such a positive vibe. We’ll make sure she hears your kind comments. Looking forward to supporting you again whenever you need us!
Take care,
Emma
Absolutely fantastic team and Martin…
Absolutely fantastic team and Martin went above and beyond to get our children’s home the most suitable car he could. A++++++
19 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi James, thank you so much for your fantastic feedback!
We’re thrilled to hear that Martin was able to go above and beyond to find the perfect car for your children’s home. Your kind words mean a lot to us!
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Jamie, thank you for the 5 stars!
We're so pleased to hear that Emma continues to impress – she's a real star and we’re lucky to have her on the team.
We truly appreciate your continued support!
Take care,
Imogen
Service was 100%
Dropped our company hire vehicle in for multiple tyres to be changed. Ricky left the task he was currently carrying out to carry out the work on our vehicle as we needed it back asap. He was happy to help and got straight on with the job in hand. Legend.
14 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Jordan, thank you for taking the time to share your experience!
We’re really pleased to hear that Ricky went above and beyond to get your tyres changed quickly and keep you on the road. He truly is a legend!
We’ll be sure to pass on your kind words to him. Thanks again for choosing Northgate — we’re here whenever you need us.
Take care,
Imogen
Great service very quick and thorough
Great service very quick and thorough
Thank you
14 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Rob, thank you for your kind words!
We’re delighted to hear you found our service quick and thorough.
We appreciate your feedback and look forward to helping you again soon!
Take care,
Imogen
Booked in for major service and brakes…
Booked in for major service and brakes all round. Malc and Ollie Very efficient, punctual and helpfull
13 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Matt, thank you for your fantastic review!
Malc and Ollie will be thrilled to hear you found them efficient, punctual, and helpful. We’re glad we could assist with your major service and brakes, and we appreciate you taking the time to share your experience.
Looking forward to helping you again in the future!
Take care,
Imogen
Response to a van that broke down
When arriving at the front desk. We were met by Martin with a pleasant greeting. After explaining our situation after our van broke down. He swiftly assisted us with acquiring a new van that met our needs. Martins efforts showed us that he is an experienced asset to northgate and been greeted by him at the front desk gave a calming demeanour to a stressful situation.
4 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hello Matt, thank you so much for sharing your experience!
We’re really glad Martin was able to provide such a warm welcome and support during a stressful time. It’s great to hear his professionalism and calm approach made a difference for you.
We’ll be sure to pass your kind words on to Martin and the team!
Thank you for choosing Northgate!
Take care,
Emma
Quick turn around martyn
5 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Ross, thanks so much for your kind words!
We’re thrilled to hear you were happy with the quick turnaround.
If you ever need anything else, just let us know—we’re always here to help!
Take care,
Imogen
Very helpful young man when we messed…
Very helpful young man when we messed the booking up Martin was on hand to sort this for us no problems at all . Even assisted us with a warm drink while we waited for our van to be cleaned ready . 5*
31 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your kind words!
We’re thrilled to hear that Martin was able to help sort out your booking smoothly and even made you feel comfortable while you waited. We’ll be sure to pass on your 5-star feedback to him!
We look forward to assisting you again in the future.
Take care,
Imogen
Amazing service
Got dropped off just before they closed after getting a flat tyre. RICKY was an absolute star and stayed to complete the job.
Amazing :)
30 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Matt, thank you for sharing your experience!
We’re so glad Ricky could help you out, especially after hours — he’s definitely a star! We’ll be sure to pass on your kind words to him.
If you ever need anything else, don’t hesitate to reach out. Thanks for choosing Northgate!
Take care,
Imogen
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