Natasha Wells at Egham branch was dealing with my van issue, she smoothly organised my hire van engine oil top up, and the same time she checked if anything else was needed to be done, and luckily sh... See more
Company replied
Location
Switch locationBeta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE Egham, Surrey, GB
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See what reviewers are saying
Had to book the van in as an emergency with Brake problems, The staff are always friendly and helpful especially Natasha who dealt with my van issues throughout the process. Also great coffee machine... See more
Company replied
Natasha Wells who i dealt with seems lovely. No issues. Good communication from beginning to end. Couldn't ask for a better service. Many thanks northgate!!
Company replied
Excellent branch at Egham, Always clean and tidy, I delt with Natasha Wells she is always welcoming and helpfully with everyone who arrives, plus there's a decent hot drinks machine, food vending... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Beta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE, Egham, Surrey, United Kingdom
- 01784 438899
4.8
Excellent
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natasha Wells got my work van in…
Natasha Wells got my work van in quickly when I had a minor issue. It was sorted without delay
27 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Chris, thank you for taking the time to share your feedback!
It’s brilliant to hear Natasha acted quickly to get your work van looked at and had the issue sorted without any unnecessary delay. 🚐⚡
We’ll make sure your great feedback is passed on to Natasha and the team! 👏
Take care,
Emma
Came in to get the van serviced
Came in to get the van serviced. Natasha Wells served me. Was very happy the way she spoke to me and had no issues. Very very good customer service.
26 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for sharing your experience, Gurdeep!
It’s fantastic to hear Natasha made your service visit such a positive one and looked after you so well. 😊
Providing friendly and helpful customer service makes all the difference, and we’ll make sure your lovely feedback is passed on to Natasha! 👏
Take care,
Emma
I had an excellent experience getting…
I had an excellent experience getting my car serviced at Northgate Vehicle Hire. Everything was handled professionally and efficiently, and the entire process was smooth and hassle-free. I would particularly like to commend Natasha Wells for her outstanding hospitality, professionalism, and attentive customer service. She made the whole experience even more pleasant. Everything was completed to a high standard, and the customer service was truly exceptional. I would highly recommend Northgate Vehicle Hire Egham for their excellent service and customer care.
23 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Musroor, thank you for such a wonderful review!
It’s fantastic to hear your service was handled so professionally and efficiently, making the whole experience smooth and hassle-free. 🚗✨
A special mention to Natasha for making your visit even more enjoyable with her outstanding hospitality and attentive service. What brilliant recognition for her! 👏
Thank you for recommending our Egham team. We’ll be sure to share your lovely comments with Natasha and everyone involved!
Take care,
Emma
Great customer service
Great customer service. Natasha offers a very friendly welcome and dealt with my query promptly and efficiently.
24 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for your review, Billy!
We're delighted to hear that Natasha provided such a friendly welcome and dealt with your query promptly and efficiently.
We'll be sure to pass your kind words on to her. Thanks for taking the time to share your feedback! ⭐
Take care,
Emma
Natasha Wells who i dealt with seems…
Natasha Wells who i dealt with seems lovely. No issues. Good communication from beginning to end. Couldn't ask for a better service. Many thanks northgate!!
21 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hey Michael, thank you for your review!
We're delighted to hear that Natasha provided such excellent service. It's wonderful to know that she kept you informed throughout and made the whole experience smooth and hassle-free. 👏
We'll be sure to pass your kind words on to Natasha. Thanks for choosing Northgate and for taking the time to leave your feedback.
Take care,
Emma
Friendly staff
Friendly staff. Very nice and polite everyone was. Couldn't do enough
11 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Nathan, thank you for your 5-star review! 😊
We're delighted to hear that you found the team friendly, polite, and always willing to help. It's great to know that nothing was too much trouble during your visit.
Thank you for taking the time to share your feedback. We really appreciate it and will be sure to pass your kind words on to the team. 🌟
Take care,
Emma
Very brilliant service and Natasha and…
Very brilliant service and Natasha and jade was very professional and helpful.
9 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Adam, thank you for your review!
We're delighted to hear that you received brilliant service from the team. 👏
A special thank you for mentioning Natasha and Jade. It's wonderful to know that they were both professional, helpful, and made your experience such a positive one.
We'll be sure to pass your kind words on to them. Thank you for choosing Northgate and for taking the time to share your feedback!
Take care,
Emma
Had to book the van in as an emergency…
Had to book the van in as an emergency with Brake problems, The staff are always friendly and helpful especially Natasha who dealt with my van issues throughout the process. Also great coffee machine :)
8 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hello Steve, thank you for your review!
We're delighted to hear that our team were able to help when you needed an emergency booking for your brake issue. 🚚🔧
A special thank you for mentioning Natasha. It's wonderful to know that she kept you supported throughout the process and helped make everything as smooth as possible.
We're also pleased to hear that our coffee machine earned a mention! ☕😄 It's the little things that can make a visit more enjoyable.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Natasha and the team.
Take care,
Emma
never answer the phone
never answer the phone , promised to drop a car of between 12 / 4 today and it has not turned up and no answer from the phone line , would any one use this company after this honest review , even direct line can not contact them !
13 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Good service.
Natasha Wells at the desk Was welcoming , perlite,friend helpful did’nt have to wait to long to be seen too.
12 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for your review, Brian!
We're delighted to hear that Natasha provided such a welcoming, polite, friendly, and helpful experience during your visit. 👏
It's great to know that you didn't have to wait long to be seen and that Natasha helped make the process smooth and efficient. Providing excellent customer service is something we pride ourselves on, and we're pleased she made such a positive impression. ✨
Thank you for taking the time to share your feedback and for choosing Northgate. We'll be sure to pass your kind comments on to Natasha.
Take care,
Emma
I had a great experience at the Egham…
I had a great experience at the Egham natasha wells was very helpful she manged to get get my van sorted even though we didnt have an appointment
27 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Daniel, thank you for your wonderful review!
We're delighted to hear you had a great experience at our Egham branch. It's fantastic to know that Natasha was able to help and get your van sorted, even without an appointment. We'll be sure to pass on your kind words to her.
We really appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
Friendly front desk
Front desk very helpful and friendly. Natasha booked me in quickly with no issues
24 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Thomas, thank you for taking the time to leave us a review.
We're so pleased to hear that you had a positive experience and that Natasha was able to get you booked in quickly and efficiently.
We'll be sure to pass your kind comments on to Natasha and the rest of the team—they'll really appreciate your feedback.
Thank you for choosing us, and we look forward to welcoming you again in the future.
Take care,
Imogen
I had fantastic and positive experience…
I had fantastic and positive experience with Northgate. I was supported by Natasha who was lovely and professional!
23 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Naveed, thank you for your fantastic 5-star review!
We're thrilled to hear you had such a positive experience with Northgate. It's especially wonderful to know that Natasha provided such professional and friendly support throughout.
We'll be sure to pass your kind comments on to her, she'll be delighted to hear that she made such a positive impact on your experience. 👏✨
Thank you for taking the time to share your feedback. We really appreciate it and look forward to helping you again in the future! 🚐
Take care,
Emma
Found the telematics fault quickly
Found the telematics fault quickly, fixed it super fast and I was back on my way. Explained it all to me and were very courteous
21 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for your brilliant 5-star review, Rhiannon!
We're thrilled to hear that our team was able to quickly diagnose the telematics fault and get it fixed so efficiently, helping you get back on the road in no time! 🚐💨
It's fantastic to know that the issue was clearly explained and that you found the team courteous and professional throughout. Providing fast, friendly service is exactly what we strive for, so your feedback means a lot to us. 😊👏
Thanks again for taking the time to share your experience. We'll be sure to pass your comments on to the team, who will be delighted to hear them!
Take care,
Emma
Natasha
Natasha, a warm welcome, professional and helpful. Top notch service, thank you.
15 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Stewart, thank you so much for your wonderful 5-star review!
We're delighted to hear that Natasha provided you with such a warm welcome and delivered professional, helpful service. We'll be sure to share your kind words with her—she'll really appreciate the recognition.
Thank you for taking the time to leave your feedback. We're pleased to have provided a top-notch experience and look forward to welcoming you again in the future!
Take care,
Imogen
Northgate review
The experience was really good down at north gate. The staff were very friendly and explained everything brilliantly. I want to say a massive thank you to Natasha Wells for helping us, she was amazing! Will definitely continue to use north gate.
8 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Reece, thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with us and that our team made everything clear and straightforward throughout your visit.
A special thank you for recognising Natasha Wells—she'll be thrilled to hear your kind words. We'll be sure to pass your feedback on to her, as we're sure it will make her day.
We really appreciate your continued support and look forward to welcoming you back to Northgate in the future!
Take care,
Imogen
Natasha Wells at Egham branch was…
Natasha Wells at Egham branch was dealing with my van issue, she smoothly organised my hire van engine oil top up, and the same time she checked if anything else was needed to be done, and luckily she found out that my van had a recall regarding steering column moving parts to be assessed and secured. All done at one visit , which saved me another visit to the workshop. Thank you Team Egham.
Radek from RENDESCO
29 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hello Radek, thank you so much for your detailed and fantastic review!
We’re really pleased to hear that Natasha at our Egham branch took such great care of everything for you. It’s brilliant that she was able to organise the oil top-up while also spotting the steering column recall and getting it resolved in the same visit — saving you time and an extra trip.
Your kind feedback means a lot, and we’ll be sure to pass your comments on to Natasha and the wider Egham team. 🌟👏
Thanks again for taking the time to share your experience with us!
Take care,
Emma
Have been to north gate egham a couple…
Have been to north gate egham a couple times and have always been looked after by Natasha .Nice friendly person who is helpful and offers coffee and drinks and also to add a great thumbs up to the technicians who solve the issues .
3 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Harwinder, thank you for your wonderful review!
We're delighted to hear that you've been so well looked after by Natasha during your visits to Egham. Her friendly and helpful approach really reflects the level of service we strive to provide, and we're pleased she's made such a positive impression. ☕😊
It's also fantastic to hear your praise for our technicians. We'll be sure to pass your kind words on to Natasha and the team—they'll be thrilled to know their efforts are appreciated. 👏🔧
Thank you for taking the time to share your experience with us!
Take care,
Emma
Very friendly and helpful staff would…
Very friendly and helpful staff would highly recommend
27 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Robbie, thank you for your kind review!
We’re delighted to hear you found our staff very friendly and helpful. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to helping you again in the future!
Take care,
Imogen
I was greeted by Natasha wells happy…
I was greeted by Natasha wells happy and helpful as ever A+
22 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi there, thank you for the fantastic review!
We’re delighted to hear that Natasha Wells gave you such a happy and helpful welcome. We’ll make sure your kind comments are passed on to her — she’ll be thrilled to hear them.
A+ feedback like this really means a lot to us!
Take care,
Imogen
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