Had dealings with Georgia at Northgate about 2 years ago and her customer service/care was amazing. Had to take my van in recently and was very glad to see Georgia back and glad to see her custome... See more
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill espec... See more
Company replied
We've been a NVH customer for a few years, we called them to discuss the provision of electric vans... The area manager put together a proposal that exactly meets our requirements NVH flexible rent... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a fantastic experience dealing with…
Had a fantastic experience dealing with the staff at northgate. Needed my van serviced and a safty recall fixed. Was quite worried about not having my van back ontime but the team got straight on it and sorted everything out. Karen in the office was a super star calling me with updates and making sure I knew exactly what was happening. Also a big shout out to the technician Alfie who stayed on past his time to ensure the van was ready for me the next day. Karen also ensured that the team had a hire van ready for me to collect so no down time. Thanks so much guys keep up the great work
5 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Gavin,
Thank you for sharing your fantastic experience with the Northgate team! We're delighted to hear that our staff, particularly Karen and Alfie, went above and beyond to ensure your van service and safety recall were handled efficiently. It's great to know that their dedication and excellent communication made the process smooth for you, we appreciate your kind words and are committed to maintaining this level of service.
Take care,
Laura Griffiths
Reply from Northgate Vehicle Hire - Dartford
Hi Mark,
That you so much for leaving your feedback about the experience you had with with us.
Here at Northgate we understand the importance of going that extra mile to ensure a high quality of service and i am so pleased to see this has been demonstrated during your visit.
If there is anything else we could have done to make your review a 5* please let us know.
Thanks again for your review.
Take care,
Beth Kell
Five stars
I had a fantastic experience at Northgate. Apprentice Mia's quick and efficient service impressed me, and the welcoming atmosphere created by the office ladies Natalie and Karen, who offered me a drink and reassured me, made the entire process smooth and enjoyable. Highly recommend their service!
5 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a fabulous review, Gigi.
Putting our customers first is what we do, and I am thrilled that Mia, Natalie and Karen have demonstrated our ethos. I am sure that they will all be elated to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great Experience
I recently had a fantastic experience at the Northgate repair centre, thanks to workshop manager Stephen and technicians Liam and Adam. Their expertise and professionalism were evident throughout the entire process, and my vehicle was back on the road in no time. I highly recommend their services to anyone in need of reliable vehicle repairs.
28 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a fantastic review, Kelly.
We know it can feel like a nightmare when a vehicle needs work done on it, that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Stephen, Liam, Adam and the whole Dartford team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Friendly and fast service collected…
Friendly and fast service collected 2vehicles
27 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Simon,
Thank you for leaving such a lovely review about your visit to the branch.
Providing a 5* service is what we aim to do and its wonderful to see the Dartford branch have demonstrated this whilst you were there.
I am sure the staff will be delighted to see your comments.
If there is anything more we can help, please feel free to reach out and we would be happy to help!
Take Care,
Beth Kell
Dartford seems a good place to go…
Dartford seems a good place to go staff helpful and friendly Natalie 5 star welcome and alfee mechanic sorted my problems out. Don't forget other staff no names also helpful and friendly.
19 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such kind words, Michael. It is great to see that Natalie and Alfie have made your experience at our Dartford branch such a positive one. I am sure that they and the whole team at Dartford will be ecstatic to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Extremely friendly and quick service
20 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Callum, thank you for your positive feedback! We're thrilled to hear that you found our service extremely friendly and quick. Providing efficient and friendly service is a priority for us, and we appreciate your acknowledgment of our efforts.
Take care,
Laura Griffiths
Very helpful and nice
Very helpful and nice. Ask me if I would like a coffee or tea. didn’t have to wait long for them to fix my van
Dartford branch 5 stars from me
19 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hey Lee,
Thank you so much for sharing your positive experience at our Dartford branch. We're delighted to hear that our team was very helpfu during your visit. Offering you coffee or tea is a small gesture, and we're glad it contributed to a pleasant experience.
Efficiency is crucial, and we're pleased that you didn't have to wait long for the van to be fixed. Your 5-star review is so appreciated, and it motivates us to continue providing excellent service.
Take care,
Laura Griffiths
Very efficient and helpful
Very efficient and helpful
Even gave me a set of new wiper blades
Great service from the girls at the Dartford branch
Thanks ******
16 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Mark, thank you for your glowing feedback!
We're thrilled to hear that the service you received from the Dartford branch was the high standard we aim to deliver.
Your high rating and your recognition of the effort put in by the workshop is wonderful to see.
Providing excellent service is at the core of what we do, and we're delighted to have met your expectations and even provided a new set of wiper blades for your vehicle!
We look forward to working with you long into the future!
Take care,
Beth Kell
Great service especially from Natalie
14 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave your kinds words, Andy. I am sure that Natalie and the rest of the team at Dartford will be grateful for your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very good service staff very helpful
14 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Mackenzie, thank you for your positive feedback! We're thrilled to hear that you experienced very good service and found our staff to be helpful. Providing excellent service is a top priority for us, and we appreciate your recognition of our team's efforts.
Take care,
Laura Griffiths
The service was second to none
The service was second to none. I went in for repairs, they were professional and explained to me every step of the way what was happening. Thanks to the young lady that stayed past her closing time to get my van finished
13 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
We sincerely appreciate your feedback about our service! It's fantastic to hear that you found our team to be professional and transparent throughout the repair process. We strive to provide exceptional service, and your positive experience is a testament to the Depots commitment.
We'll make sure to pass along your appreciation to staff member who went above and beyond to ensure your van was completed, even past her closing time. We understand the importance of your time, and we're grateful for your understanding.
Take care,
Laura Griffiths
Thank you to Liam for the great…
Thank you to Liam for the great customer service today.
13 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to share your appreciation! We're delighted to hear that Liam provided you with great customer service. If there is anything else we can assist you with, feel free to let us know. We appreciate your business!
Take care,
Laura Griffiths
100% recommend
The staff at Northgate Dartford are incredible!
They are friendly & professional and always provide outstanding service as a returning customer.
Always providing regular updates whilst your vehicle is being repaired!
100% recommend
5 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such an incredible review, Roy.
While it can certainly feel like a nightmare when a vehicle needs repairs, Northgate will always be here to assist you, keep you informed and get you back on the road as soon as possible. I am certain that our Dartford team will be on cloud nine to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Highly recommend
The team work here at Dartford is above and beyond!
My experience here has been the best yet, I have been to a couple other branches and this one is the best!
Great communication, Regular updates and an overall great place to take my van for service/ repairs. The coffee is great too! Highly recommend
6 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a great review, Des.
It is a pleasure to see that your experience with our Dartford branch has so far been a positive one and long may this continue.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Friendly polite servicez
Nat & Karen are super friendly, they know their stuff and I was booked in, with txt & email confirmation in minutes.
Thanks girls!!
8 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your kind words, Barry.
It is great to see that your experience with our Dartford branch has been a positive one, and I am sure that Nat, Karen and the rest of the team at Dartford will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Always had the best customer service…
Always had the best customer service here, especially from vehicle technician Adam. Even on a Monday! Big thumbs up
5 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a brilliant review, Steve.
Putting our customers first is what we do, and it is great to see that Adam has exemplified this behaviour. I am certain that Adam and the rest of the team at Dartford will all be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Dartford service
Used Northgate Dartford twice in the last two months for warranty works to my Ford Ranger. Extremely good service. Both times faults diagnosed quickly by Adam and a repair booked in and completed with no fuss at all. The service manager is also very good at keeping you informed of exactly what is happening. There is also no shortage of tea and coffee offered by her if you have to wait for your vehicle as well. Overall very impressed with how me and my vehicle were treated.
1 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such kind words, Stephen.
We will do everything we can to get our vehicles back on the road for our customers as quickly as possible, but if you have to wait, then we will try and make it as comfortable for you as possible.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very happy drove in and was met as I…
Very happy drove in and was met as I exited the vehicle. Vehicle taken in straight away. Very good service 👏
31 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your lovely feedback James.
Its wonderful to see the staff at the branch took immediate action to assist you and you had a positive experience from the moment you arrived.
I am so pleased you were provided with such excellent customer service and i am sure the branch will be delighted to see your comments!
If there is anything else I can do to help, please feel free to contact us and we would be happy to help.
Take Care,
Bethannie Kell
Great service
30 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your lovely comment.
I am thrilled to see you have been provided with good customer service and if there is anything more we can do for you please reach out at any time!
We look forward to working with you in the future.
Take Care,
Beth Kell
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