Had a fantastic experience, my van broke down and it was taken to the Crawley branch on a Saturday morning. Little did I know that this branch isn’t actually open on a Saturday. This however was not a... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Darren I and Paul B are absolutely fantastic! They are always punctual, pleasant and make the handover process smooth and stress-free. Both are genuinely nice guys who go out of their way to be helpfu... See more
Company replied
I’ve got told to take my high vehicle to my local Northgate van hire due to an unknown vehicle hitting me I spoke with the reception team and was looked after by Paul E . They looked at my van. I... See more
Company replied
Paule and Rita very polite, offered hot drink and biscuits. Explained what was happening.
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
140 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul-E was very helpful and polite 5🌟’s
6 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Paul, thanks for leaving a 5-star review! 🌟
We’re delighted to hear Paul was so helpful and polite. That’s exactly the friendly service we love to provide at Northgate! 🚐
We look forward to seeing you again soon!
Take care,
Emma
Excellent service from Josh
Excellent service from Josh. Very knowledgeable and informative about the process of the test being carried out on my vehicle
6 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Lana, really appreciate your 5-star feedback!
We’re delighted Josh could guide you through the test and provide all the information you needed. That’s exactly the level of service we strive for! 🚗
Thanks for choosing Northgate!
Take care,
Emma
Wonderful team
Very lovely team, Paule, Alika and Phil were wonderful to deal with. Patient and helped me through the process with huge smiles. 100% would recommend.
2 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Aminat, thank you so much for your kind words and recommendation! 😊
We’re absolutely delighted to hear that Paule, Alika, and Phil made your experience such a positive one. Your feedback means a lot to the whole team, and we’re so glad we could support you through the process.
We really appreciate you taking the time to share this!
Take care,
Imogen
Excellent help from Paul E and Alika
Excellent help from Paul E and Alika. Very helpful and friendly
2 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Shaun, thank you for the great feedback!
We’re delighted to hear that Paul E and Alika were so helpful and friendly. We’ll be sure to pass on your kind words to them.
Thanks again for taking the time to leave a review — we really appreciate it 😊
Take care,
Imogen
Had a fantastic experience
Had a fantastic experience, my van broke down and it was taken to the Crawley branch on a Saturday morning. Little did I know that this branch isn’t actually open on a Saturday. This however was not a problem. Paul E, Dylan and Jake went above and beyond for me and worked overtime to make sure I could leave with my vehicle before midday. The service was swift, everyone was extremely polite and the few hours wait seemed like nothing at all. I even got control of the TV. Highly recommend.
31 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Mikey, thank you so much for sharing your fantastic experience!
We’re delighted to hear how Paul E, Dylan and Jake went above and beyond to help you, especially given the circumstances. Making sure you were back on the road as quickly as possible is exactly what we aim for, and it’s great to know the service, atmosphere and even the TV helped make the wait more comfortable! We’ll be sure to pass on your kind words to the team.
Thank you for the recommendation, and we’re always here if you need us again.
Take care,
Imogen
Great freindly service
Great freindly service, dropped in at a busy time and was seen almost instantly, tech checked out the issue and I was on my way again.
30 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ben, thank you for taking the time to leave such a great review!
We’re really pleased to hear that even during a busy time we were able to see you quickly and get you back on your way.
Our team will be delighted to hear your kind words. We look forward to helping you again in the future!
Take care,
Imogen
Phil from the Crawley branch
Phil from the Crawley branch delivered my hire van today to my home address, he was really friendly and took the time to go through the existing damage on the van with myself.
29 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Gemma, thank you for your great feedback!
We’re really pleased to hear that Phil from our Crawley branch provided such a friendly and thorough delivery experience. Taking the time to go through the existing damage is an important part of our service, so it’s great to know this was done clearly and carefully.
We’ll be sure to pass on your kind comments to Phil. Thanks again for choosing us! 😊
Take care,
Imogen
No problems with the hire vehicles used…
No problems with the hire vehicles used and support when needed was great. Would definitely recommend them
28 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Daren, thank you for your great feedback!
We’re really pleased to hear that you had no issues with the hire vehicles and that the support was there when you needed it.
Thanks for the recommendation – it’s much appreciated, and we look forward to helping you again in the future! 😊
Take care,
Imogen
Excellent service
Excellent service. I turned up to the appointment late. Paul was very accommodating and kept me informed throughout the process. All of the staff were friendly and helpful and even though I was late the job was completed on time. Really high class service all round!
21 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Lee, thank you for your fantastic review!
We’re really pleased to hear you received such high-class service. Paul and the team will be delighted to know their accommodating approach and clear communication made a positive difference, even with a late arrival. It’s great to hear everything was completed on time and that you felt well looked after throughout.
Thanks again for choosing Northgate — we really appreciate your feedback 😊
Take care,
Imogen
Great service
All staff members worked really hard and dealt with both my service and hire vehicle quickly and professionally. Big thanks to Paul, Alika and Rita!
16 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Panayiotis, thank you so much for taking the time to leave us such a great review!
We’re really pleased to hear that our team was able to look after both your service and hire vehicle efficiently and professionally. Your kind words mean a lot to us, and we’ll be sure to pass on your big thanks to Paul, Alika and Rita — they’ll be delighted to hear it.
We truly appreciate your support and look forward to helping you again in the future! 😊
Take care,
Imogen
Good people
3 people were extremely helpful and caring. Paul E, Alika and Rita. Thank you for showing me whats available as well. Thank you again
16 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello Andy, thank you for taking the time to leave your feedback!
We’re delighted to hear that Paul E, Alika, and Rita were so helpful and caring during your visit. It’s great to know they were able to show you what’s available and support you throughout — they’ll really appreciate your kind words.
Thank you again for choosing Northgate, and we look forward to assisting you in the future.
Take care,
Emma
Paul and Alika were very helpful in…
Paul and Alika were very helpful in getting my van swap over after a collision. They even went and double check to find a van that had roof racks. Brilliant service
9 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Alex, thank you for your great feedback!
We’re really pleased to hear that Paul and Alika were able to help get your van swapped over smoothly after the collision, and that they went the extra mile to find one with roof racks for you. We’ll be sure to pass on your kind words to them.
Thanks again for choosing us, and we’re glad we could help!
Take care,
Imogen
Paul B was very polite and…
Paul B was very polite and professional. He happily talked me through the vehicle whilst I completed our mandatory checks.
9 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Kerry, thank you for your kind feedback!
We’re pleased to hear that Paul B was polite and professional and took the time to talk you through the vehicle during your checks.
We really appreciate you sharing your experience and look forward to assisting you again in the future. 😊
Take care,
Imogen
Fantastic service!
I was incorrectly advised to take my vehicle in by the main phone line, but thanks to Paul E and Alika they helped me out! The were so helpful and really quickly sorted out the problem! Their service was amazing can’t thank them enough!
8 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Bobbi, thank you for taking the time to share your experience.
We’re sorry for the initial confusion, but we’re really pleased to hear that Paul E and Alika were able to step in and resolve the issue quickly for you. They’ll be delighted to hear your kind words.
Thank you for your patience, and we truly appreciate your feedback! 😊
Take care,
Imogen
Outstanding service
Darren I and Paul B are absolutely fantastic! They are always punctual, pleasant and make the handover process smooth and stress-free. Both are genuinely nice guys who go out of their way to be helpful. Couldn’t ask for better service - highly recommend!
8 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Annabel, thank you so much for your fantastic feedback!
We’re delighted to hear that Darren I and Paul B consistently provide such punctual, friendly, and stress-free service. They’ll be thrilled to know their efforts are so appreciated.
Thank you for the recommendation—we look forward to continuing to support you in the future. 😊
Take care,
Imogen
Brilliant service from Paul E & Alika…
Brilliant service from Paul E & Alika at the Crawley branch. Always polite and extremely helping whenever I've popped into the branch.
Always give detailed explanations on any issues
7 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Darren,
Thank you for taking the time to share such thoughtful feedback. It’s great to hear that your visits to the Crawley branch have been consistently positive and that you feel well looked after whenever you call in. Making sure customers feel comfortable, supported, and informed is something we take seriously, so it’s wonderful to know that this has been your experience.
Paul E and Alika will be delighted to see your comments. They both put a lot of care into ensuring everything is clearly explained and handled professionally, and your recognition will mean a great deal to them. We truly appreciate your continued support and look forward to helping you again whenever you need us.
Take Care,
Emily
Brakes service
Brought my company van in to get the brakes checked out. Alika and Paul E were on the reception desk and were very friendly and kept me informed of the status of the repair. Very professional and smooth service. One satisfied customer 😁
2 January 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Dave,
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that your visit was handled in a calm, organised, and professional manner. Bringing a company vehicle in for checks can be inconvenient, so it’s great to know the process felt straightforward and that you were kept informed every step of the way.
Alika and Paul E will really appreciate your kind words. Both take great pride in making sure customers feel welcome and confident in the work being carried out, and your comments are a lovely reflection of that. We’re pleased we could support you and get everything taken care of smoothly. If you ever need assistance again, the team will be happy to help.
Take Care,
Emily
Great customer service from Paul E and…
Great customer service from Paul E and Alika
14 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jason, thank you for taking the time to share your feedback!
We’re so pleased to hear that Paul E and Alika provided you with great customer service. We’ll be sure to pass along your kind words — they’ll be delighted!
We really appreciate your support and hope to assist you again soon.
Take care,
Imogen
Paul E in the office offered great…
Paul E in the office offered great service and a great front for the company 👍
7 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Joe, thanks so much for your kind words!
We're delighted to hear that Paul E provided such great service — he’ll be really pleased to know his efforts made a positive impression.
We appreciate you taking the time to share your experience and look forward to welcoming you back again soon! 👍
Take care,
Imogen
Great service
Called the branch as having issues with my van and within the hour had me a replacement van ready to pick up.
16 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Sam, thank you for sharing your experience!
We’re glad we could get you back on the road quickly with a replacement van.
If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Take care,
Imogen
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