Using Nordnet for more than 2 years now, without any issues. They have great customer support, affordable trading prices and overall a friendly user interface. The only minor issue would be the... See more
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See what reviewers are saying
I have been waiting for two months for a reply to my application for a pension fund. Despite chasing, I received no replies. Update: After prompted by the reply to this review, I called customer ser... See more
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Very easy to use app and ideal for beginners with investing. Would be even better if there was an english / translator version on desktop, as well as a function to customise dates / periods to analyse... See more
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I have been using Nordnet for several years to trade. Not the smartest and easiest platform. When I tried to make an internal transfer for my grandchildren, the system is completely impossible. First... See more
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Company details
Information provided by various external sources
Hos Nordnet kan du handle aktier og investeringsbeviser på en enkel og overskuelig måde. Vi giver dig optimale investeringsmuligheder til lave priser, og det gælder også pensionsordninger.
Nordnet Bank
Written by the company
- Ingen faste gebyrer
- Hos os er prisen ingen hemmelighed. Aktiehandel fra 29 kr., og du slipper helt for depotgebyrer, VP-gebyr og en lang række af de andre sædvanlige gebyrer.
- Stort udvalg
- Hos os finder du det meste af det, som man kan investere og spare op i. Aktier, investerings-foreninger, ETF'er, børshandlede råvarer, certifikater, optioner, obligationer, internationale fonde og meget mere.
- Enkle værktøjer
- Log ind på nordnet.dk, og få overblik over alle markeder og masser af muligheder. Find eksempelvis din investeringsprofil med Investeringsguiden, bliv inspireret af dygtige investorers porteføljer på Shareville og behold balancen med porteføljerapporten.
Contact info
Postboks 2307, 1026 , København K , Denmark
- 70 20 66 85
- nordnet@nordnet.dk
- www.nordnet.dk
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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CUSTOMER SERVICE IS A JOKE - GDPR RELATED
I have previously asked Nordnet to close my account with them.
However, I still receive emails from them saying that I need to login to their platform to read the emails.
I then asked them via email to MAKE SURE MY ACCOUNT was closed, and if it was not, then close it and delete every bit of information they have on me.
NOW I RECEIVE AN EMAIL BACK THAT THEY HAVE ANSWERED MY REQUEST VIA THEIR PORTAL?! LIKE ****, WHAT IS IT YOU DO NOT UNDERSTAND?
Request sent to datatilsynet.dk
5 February 2021
Unprompted review
Trouble logging in
Not the worst complaint, just keep getting kicked out of the app over and over and having trouble logging in.
Any reason why? Often when I come in, I am only in there for like a minute before it kicks me out again then I can't login
28 January 2021
Unprompted review
I have used a lot of trading platforms…
I have used a lot of trading platforms in the past but the experience with Nordnet has been anything but joyful.
First I am approved to start buying stocks. I build up a portfolio and then my account gets blocked after trying to change my password. (BTW they don't have a simple reset password functionality. I have to submit a long form, almost like it we are in the early stages of the internet era)
When you try to reach out to customer support, you always start as no. 30 in line. First time I had to wait more than an hour before reaching an agent. I trying other times but gave up after hearing that I am again no. 30 in line. Maybe it wouldn't take that long if they also had the phone lines open outside of 9-17.
The platform is sort of intuitive but far from the best. I like that you can see other portfolios in Shareville but when I try to link my Shareville and Nordnet account it instead logs me out and I can start over. Its an endless loop.)
I am still waiting for Nordnet to open my account so that I can actually manage my portfolio. However it has now been 3 days without a reply.
12 January 2021
Unprompted review
May use AI-assist with repliesRead more
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Locks your account with No warning
Locks your account with No warning
I know there Are KYC Regulations, and I only have a small amount on the platform.
However be prepared that they one Day Will lock you out for 3 days, when they suddenly ask for ID.
There Are No warnings about it and when it happens, you cannot access your account for 3 days while they verify you.
Any open orders is just top bad, because you can't change them.
Any good trade is just too bad, because you can't sell your assets while they're ATH.
12 January 2021
Unprompted review
Reply from www.nordnet.dk
Hi Nikolai
Our procedure is to inform every customer for two to three weeks before you see the pop up in your app. We need KYC from every customer - regardless of their account size.
So there is most definitely reminders and warnings about this on our platform and app. And you can access your account just fine if you do not ignore the pop ups and reminders we send you. However, in the end we need to make sure you upload your ID, which is why you are now awaiting verification.
Have a good day.
Best,
Kristian
Too expensive
Too expensive, too little visibility and keeps making the platform worse for foreigners. It is not possible to transfer currencies other than DKK out of the account.
22 September 2020
Unprompted review
Reply from www.nordnet.dk
Hi Lasse
I am sad to hear that our Nordnet platform did not live up to your expectations.
We believe that our prices are very competitive while at the same time providing a platform for most investment needs.
Regarding being a foreign customer, we are definitely not purposefully trying to hinder or complicate customer relationships. But in recent years there has been an increasing demand for us as a bank to live up to certain international banking regulations and governing laws. I understand that this can be tiresome, but every bank is required to adhere to these. So we need to ask for more information from our customers, and in this process, we try to make these requirements and as easy as possible for you.
It is, in fact, possible to transfer out in other currencies than DKK to bank accounts within Denmark. However, this is a different process than the usual one, and you will need to speak to our customer service for more help with this matter.
If you have any questions please do not hesitate to contact customer service who will be more than happy to assist you.
Best regards,
Kristian Bornak
Nem at handle og en god mobil app.
7 August 2020
Unprompted review
Reply from www.nordnet.dk
Hej Anders
Mange tak for din feedback – den sætter vi stor pris på.
Venlig hilsen
Kristian, Nordnet
Reply from www.nordnet.dk
Thank you Oskar - much appreciated!
Kind Regards,
Katie, Nordnet
Works as described
7 March 2020
Unprompted review
Reply from www.nordnet.dk
Hi Laurits,
Thank you so much!
Venlig hilsen
Katie, Nordnet
Easy to deal with.
4 March 2020
Unprompted review
Reply from www.nordnet.dk
Hi Knud
Thank you very much, we truly appreciate that.
Kind regards,
Katie, Nordnet
Easy to use but would like to trade on…
Easy to use but would like to trade on more exchanges
4 March 2020
Unprompted review
Reply from www.nordnet.dk
Hi Otto,
Thank you for the feedback. We are looking into offering more exchanges continuously so the more who request specific exchanges the better.
Have a nice day!
Kind regards,
Katie, Nordnet
Perfect for private users
7 February 2020
Unprompted review
Reply from www.nordnet.dk
Hej Henning
Tusind tak for den flotte anmeldelse!
God weekend.
Venlig hilsen
Katie, Nordnet
God platform ville give 5 stjerner hvis…
God platform ville give 5 stjerner hvis minimums kurtagen blev sat ned.
21 August 2019
Unprompted review
Reply from www.nordnet.dk
Hej Martin
Tak for feedback, den sætter vi pris på.
Ha' en god aften!
Venlig hilsen
Katie, Nordnet
Too expensive
Way, way too expensive for such limited functionality (135 DKK for both when you buy and sell shares).
The only thing it is good for is buying index fund on a monthly basis, that option is free.
21 August 2019
Unprompted review
Reply from www.nordnet.dk
Hi Gavrilo,
I am sorry that you think we are too expensive even though we have very competitive prices and a broad offer within financial markets. It all comes down to what your needs are of course. If you need an easy-to-deal-with trading platform with easy access to trading, information, inspiration and coaching at a competitive price-level with minimum fees at 29 DKK, then Nordnet is the place to go.
Kind regards,
Katie, Nordnet
very good platform
8 March 2019
Unprompted review
Effectively using nordnet.dk every day
8 March 2019
Unprompted review
Reply from www.nordnet.dk
Hi Mantas,
That, we are very happy to hear! Thank you for the stars.
Have a nice day.
Best regards,
Katie, Nordnet
super for langsigtete investering!
28 January 2019
Unprompted review
Reply from www.nordnet.dk
Tak for alle stjernerne Masa, dem sætter vi stor pris på.
Ha' en skøn dag!
Venlig hilsen
Katie, Nordnet
En no-nonsense portal
En no-nonsense portal til let, hurtig og billig aktiehandel
11 October 2017
Unprompted review
Reply from www.nordnet.dk
Hej Ivan,
Tusind tak for rosen og held og lykke med investeringerne.
Venlig hilsen
Katrine Løth Breusch
Kundeservicechef
NORDNET ER OK
29 May 2017
Unprompted review
Reply from www.nordnet.dk
Tak - vi arbejder hårdt på at blive fantastiske :)
Venlig Hilsen
Katrine Løth Breusch
Kundeservicechef
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