Snabb leverans. Koftan levde tyvärr inte upp till mina förväntningar. Passformen var inte som jag tänkt mig och materialet var väldigt genomskinligt. Den fick därför returneras. Extra minus för den hö... See more
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See what reviewers are saying
Jeg bestilte egentlig en kjole som de sto var på lager, men da det viste seg at de ikke hadde den fargen på lager likevel tok de raskt kontakt og tilby meg å kansellere ordren ellee gi meg rabatt på n... See more
Company replied
Noella fashion har levd opp til alle forventninger. Jeg har flere kjoler som jeg er kjempefornøyd med. Servicen fra nettstedet er upåklagelig. Jeg ønsket å opprette retur, og fant ikke tilbake til ord... See more
Company replied
Min klänning som jag förbeställt kom hem med en reva ovanför bysten, även plasten som den låg i var trasig. Yttre paketet var helt så det måste skett innan packningen. Tycker det är otroligt dåligt me... See more
Company replied
Company details
Written by the company
Noella er et dansk modebrand med hovedkontor nær Aalborg. Noella er ejet af et dynamisk team med mange års erfaring inden for tøjbranchen. Brandet er repræsenteret i retail-butikker i Danmark, Holland, Norge og Færøerne. Noella beklæder moderne piger og damer med tidens nyeste trends inden for fashion. Noellas mission er enkel: At fylde et hul i markedet for nutidig fast fashion med fokus på tidens seneste trends. Noella har internationale rødder, og bliver i sit design inspireret af den skandinaviske minimalisme, dog uden at være begrænset heraf. Noella designer fem årlige ready-to-wear kollektioner samt sko og tilbehør.
Contact info
Karlskogavej 8, 9200, Aalborg SV, Denmark
- +45 28 94 18 22
- info@noellafashion.com
- www.noellafashion.dk
3.5
Average
636 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All languages
Snabb leverans - Minus för dyr retur!
Snabb leverans. Koftan levde tyvärr inte upp till mina förväntningar. Passformen var inte som jag tänkt mig och materialet var väldigt genomskinligt. Den fick därför returneras. Extra minus för den höga returkostnaden vilket känns tråkigt. Det blir nog inga fler beställningar härifrån för min del.
18 March 2026
Unprompted review
Høye retur utgifter
Bestilte en kjole som desverre ikke passet,og måtte betale 228 kr i retur utgifter ,det gjør at jeg ikke kommer til å bestille noe der i fra igjen desverre.Vil nevne at kvaliteten på varen var bra og Noella har mye fint.
28 February 2026
Unprompted review
Reply from Noella Fashion
Hejsa
Tak for din anmeldelse og fordi du tog dig tid til at dele din oplevelse.
Vi er glade for at høre, at du synes om kvaliteten af vores produkter. Vi er dog kede af at høre, at din oplevelse med returprocessen ikke levede op til dine forventninger.
For ordrer til Norge opkræves der et fragtgebyr på 99 NOK for levering ved køb under 1199 NOK, og returfragt koster 129 NOK. Disse priser dækker blandt andet told, håndtering og forsikring i forbindelse med forsendelser til Norge. Oplysningerne fremgår både på vores hjemmeside samt i vores handelsbetingelser.
Vi forstår dog godt, at returfragt kan være frustrerende, når en vare desværre ikke passer, og vi sætter stor pris på din feedback.
Vi håber, at du måske vil give os en ny chance i fremtiden.
De bedste hilsner
Team Noella 🤍
Decent quality and good customer…
Decent quality and good customer service!
3 March 2026
Unprompted review
Reply from Noella Fashion
Hi Nimuë
Thank you for your review!
We’re happy to hear that you’re satisfied with both the quality and our customer service. It means a lot to us.
Best regards,
Team Noella 🤍
superbe pull
28 February 2026
Unprompted review
Reply from Noella Fashion
Hi Emmanuella
Thank you for your lovely review!
We’re so happy to hear that you like your knit. We hope you’ll enjoy it for a long time.
Best regards,
Team Noella 😊
Leider muß ich einen Stern geben.10 *…
Leider muß ich einen Stern geben.10 * Minus wäre angebrachter. Nachdem ich den Jogginganzug (Herren Twin Jogginganzug Sportlich blau) auf der Webseite gesehen hatte war mir klar den mchte ich haben. Aber dann, nach fast 4 Wochen war er endlich da. Hätte ich mir doch im Discounter eine Rolle Müllsäcke geholt und mir einen genäht wäre ich wohl besser weggekommen! Wirklich die Qualität einer Plastiktüte und die größe XXL die ich bewußt bestellt habe, ich Trage 48/50, war ich wirklich restlos bedient als ich ihn anziehen wollte. Ich würde mal behaupten das Ding hat maximal Größe S. Also wer hier kauft sollte das Geld wohltätig spenden dann dann hat man etwas davon (Den Gedanken man hat etwas gutes Getan!) Würde ich jetzt Schuhputzlappen davon machen wäre es eine Beleidigung für meine Schuhe, wobei das mit dem Material wahrscheinlich garnicht mögich wäre.
Leute seit gewarnt,ich ärgere mich die Bewertungen vor mir mißachtet zu haben. Nun denn, wieder etwas dazu gelernt! Einmal etwas bestellt und nie wieder! ich fühle mich mehr als Betrogen🙄.
25 February 2026
Unprompted review
Reply from Noella Fashion
Dear Paul,
Thank you for your review.
We are sorry to hear about your experience; however, we unfortunately have reason to believe that the review may be intended for a different company.
Our company is called Noella Fashion, and we specialize in women clothing. Unfortunately, we regularly experience confusion between companies with similar names.
Noella Fashion is a Danish company based in Denmark, and we operate our webshop in accordance with Danish legislation. We always take responsibility for our customers and handle returns, complaints, and customer service correctly and professionally.
Based on the information provided in this review, we are also unable to see that an order has been placed with us.
You can find our official website here:
https://noellafashion.de/
If your review does not concern Noella Fashion, we would greatly appreciate it if it could be corrected or removed so that the correct company can be contacted.
If you have shopped with us, you are of course very welcome to contact our customer service at info@noellafashion.com, and we will be happy to assist you.
Kind regards,
Noella Fashion
Die Ware war nicht dementsprechend wie…
Die Ware war nicht dementsprechend wie auf den Bildern und die wollten ihre Ware nicht zurücknehmen würde nie wieder da einkaufen
1 February 2026
Unprompted review
Reply from Noella Fashion
Dear Flemming,
Thank you for your review.
We are sorry to hear about your experience; however, we unfortunately have reason to believe that the review may be intended for a different company.
Our company is called Noella Fashion. Unfortunately, we regularly experience confusion between companies with similar names.
Noella Fashion is a Danish company based in Denmark, and we operate our webshop in accordance with Danish legislation. We always take responsibility for our customers and handle returns, complaints, and customer service correctly and professionally.
Based on the information provided in this review, we are also unable to see that an order has been placed with us.
You can find our official website here:
https://noellafashion.de/
If your review does not concern Noella Fashion, we would greatly appreciate it if it could be corrected or removed so that the correct company can be contacted.
If you have shopped with us, you are of course very welcome to contact our customer service at info@noellafashion.com
, and we will be happy to assist you.
Kind regards,
Noella Fashion
Alt som det skal være
Alt som det skal være, hurtig levering og god kvalitet.
5 February 2026
Unprompted review
Reply from Noella Fashion
Kære Monika
Tusind tak for din anmeldelse!
Det glæder os rigtig meget at høre, at alt var, som det skulle være – og at du oplevede både hurtig levering og god kvalitet ✨ Det er præcis den oplevelse, vi ønsker at give vores kunder.
Vi håber, du får stor glæde af dit køb, og vi glæder os til at byde dig velkommen igen.
Venlig hilsen
Noella Fashion
Betrug…
Wir haben zur Auswahl 2 Paar Schuhe bestellt. Da Schuhgrößen meist unterschiedlich ausfallen, bestellten wir 2 aufeinander folgende Größen. Ein Paar sollte zurück. Leider haben wir bis heute keinerlei Rückmeldung aus unserer Anfrage nach einem Retourenlabel. Dieses ist mittlerweile mehrere Wochen her. Das nenne ich Betrug, wenn ich von vorn herein Rücknahme verweigere, obwohl es auf der Webseite angeboten wird.
21 January 2026
Unprompted review
Reply from Noella Fashion
Dear Holger,
Thank you for your review.
We are sorry to hear about your experience; however, we unfortunately have reason to believe that the review may be intended for a different company.
Our company is called Noella Fashion – not Nouella. Unfortunately, we regularly experience confusion between companies with similar names.
Noella Fashion is a Danish company based in Denmark, and we operate our webshop in accordance with Danish legislation. We always take responsibility for our customers and handle returns, complaints, and customer service correctly and professionally.
Based on the information provided in this review, we are also unable to see that an order has been placed with us. Furthermore, we do not sell shoes, so it cannot be Noella Fashion that you have purchased from.
According to our return policy, which can be found here:
https://noellafashion.de/pages/retoure
none of our items are required to be returned to China, and we always refund the full amount in accordance with our policy.
You can find our official website here:
https://noellafashion.de/
If your review does not concern Noella Fashion, we would greatly appreciate it if it could be corrected or removed so that the correct company can be contacted.
If you have shopped with us, you are of course very welcome to contact our customer service at info@noellafashion.com
, and we will be happy to assist you.
Kind regards,
Noella Fashion 💌
Pull fidèle à la photo
Pull fidèle à la photo et de très belle qualité. Envoi rapide
15 February 2026
Unprompted review
Reply from Noella Fashion
Dear Karine 💛
Thank you so much for your review!
We are truly happy to hear that the knit matched the photos and that you are satisfied with the quality ✨ Fast delivery is also something we prioritize highly, so it’s wonderful to know that you had a great experience from start to finish.
We hope you enjoy your new knit and look forward to welcoming you back again.
Kind regards,
Noella Fashion
Altså.
Altså.. lynhurtig levering som er et plus. Sætter jeg købte er også flot meeeeen hvis man tror man får denim så gør man ikke. Til den pris er kvaliteten langt under prisen værd. Desværre.
Købte: 1
N-Mazie Jacket Blue Unwashed
Med tilhørende bukser.
Samlet pris over 1400kr uden velkomst rabat.
Ikke det værd desværre.
13 February 2026
Unprompted review
Reply from Noella Fashion
Kære Dig
Tak for din anmeldelse og for din ærlige feedback. Vi er glade for at høre, at du oplevede lynhurtig levering, og at du synes sættet er flot – det sætter vi pris på.
Vi er kede af at høre, at kvaliteten ikke levede op til dine forventninger. N-Mazie Jacket Blue Unwashed og de matchende bukser er lavet af 100% bomuld. Jakken er en let denimjakke – denim er en twill-vævning med den karakteristiske diagonale struktur, som man kender fra jeans. “Unwashed” betyder, at stoffet ikke er forvasket, hvilket giver en mere rå følelse og en dybere, mere ensartet farve.
Vi forstår naturligvis, at oplevelsen af kvalitet også handler om personlig præference – særligt når det er et køb i den prisklasse. Det er ærgerligt, hvis det ikke har levet op til dine forventninger.
Har du fortsat sættet og ønsker at se på en løsning, er du meget velkommen til at kontakte os på info@noellafashion.com, så vi kan hjælpe dig videre.
Tak fordi du tog dig tid til at dele din oplevelse.
Venlig hilsen
Noella Fashion
Perfekt kundeservice og produkt
Tak til Julie for at give fantastisk kundeservice og følge op på mine spørgsmål i forbindelse med køb og retur
Handler helt klart der igen
11 February 2026
Unprompted review
Reply from Noella Fashion
Kære Anja 💛
Tusind tak for din skønne anmeldelse!
Det betyder rigtig meget for os at høre, at du har haft en god oplevelse og vi sørger selvfølgelig for at give din ros videre til Julie ✨
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi glæder os allerede til at byde dig velkommen igen.
Venlig hilsen
Noella Fashion
Ellenlang retour proces
Kleding is ok, maar de bezorging duurde al lang, vanuit Denemarken.
Dat is echter niks vergeleken met het retour proces.
Op 19 januari gaf dhl het pakket als afgeleverd aan. Noella geeft aan dat ze dit op 22 januari hebben ontvangen. Vooruit.
Op 9 februari een bevestiging van het voltooien van het retourneren gekregen met de mededeling dat het nog 10(!) dagen kan duren voordat het geld op
Mijn rekening staat.
Nu, 10 februari heb ik het geld nog niet terug… In mijn ogen een veel te lang proces.
10 February 2026
Unprompted review
Reply from Noella Fashion
Dear Maaike
Thank you for your review. We are sorry to hear that you experienced the return process as long and frustrating.
When we receive a returned parcel, it is first registered in our warehouse, after which the refund is processed. During busy periods, there may unfortunately be a few days between receipt and final processing. As stated in our terms and conditions, the processing time can take up to 14 business days from the date we receive your return.
Once the refund has been completed from our side, it may take up to 10 banking days before the amount is visible in your account — depending on your bank. This timeframe is a security measure communicated by the banks. However, we have never experienced it actually taking the full 10 days before the refund appears in a customer’s account.
We fully understand that waiting for a refund can feel like a long process, and we sincerely apologize for the inconvenience. It is certainly not our intention to delay anything unnecessarily.
If you have still not received your refund, please feel free to contact us at info@noellafashion.com
with your order number so we can investigate your case specifically and ensure everything has been handled correctly.
Thank you for taking the time to share your experience.
Kind regards
Noella Fashion 💌
Trotz mehrmaliger Bitte um ein…
Trotz mehrmaliger Bitte um ein Rücksendeformular, per Mail, wie in der Beschreibung gewünscht, habe ich nicht mal eine Antwort bekommen!
Hier wird mit leeren Versprechungen gearbeitet!! Auf keinen Fall zu empfehlen.
70,00 weder zurückbekommen, noch eine Antwort!!
15 January 2026
Unprompted review
Reply from Noella Fashion
Dear Stefanie
Thank you for your review.
We are sorry to hear about your experience; however, we unfortunately have reason to believe that the review may be intended for a different company.
Our company is called Noella Fashion – not Nouella. Unfortunately, we regularly experience confusion between companies with similar names.
Noella Fashion is a Danish company based in Denmark, and we operate our webshop in accordance with Danish legislation. We always take responsibility for our customers and handle returns, complaints, and customer service correctly and professionally.
Based on the information provided in this review, we are also unable to see that an order has been placed with us.
You can find our official website here:
https://noellafashion.de/
If your review does not concern Noella Fashion, we would greatly appreciate it if it could be corrected or removed so that the correct company can be contacted.
If you have shopped with us, you are of course very welcome to contact our customer service at info@noellafashion.com
, and we will be happy to assist you.
Kind regards,
Noella Fashion 💌
Overskuelig hjemmeside
Overskuelig hjemmeside.
Tøjet er størrelsessvarende. Hurtig levering.
Vil handle der igen 🤗
1 February 2026
Unprompted review
Reply from Noella Fashion
Kære Susan
Tusind tak for din anmeldelse!
Det glæder os virkelig at høre, at du oplever vores hjemmeside som overskuelig, at størrelserne passer som forventet, og at leveringen var hurtig ✨ Det er præcis den oplevelse, vi gerne vil give.
Vi ser frem til at byde dig velkommen igen – du er altid hjerteligt velkommen hos os 💛
Venlig hilsen
Noella Fashion
Veldig fornøyd med alle tre plaggene…
Veldig fornøyd med alle tre plaggene jeg kjøpte
5 February 2026
Unprompted review
Reply from Noella Fashion
Kære Ingunn
Tusind tak for din anmeldelse, det gør os virkelig glade at høre!
Hvor er det skønt, at du er tilfreds med alle tre styles ✨ Det betyder meget for os, at du har haft en god oplevelse med dit køb.
Vi håber, du får masser af glæde af dem, og vi glæder os til at byde dig velkommen igen.
Venlig hilsen
Noella Fashion
Suuuuupernöjd med min klänning!✨️
Suuuuupernöjd med min klänning!✨️
Den var vacker på bilden och jag blev så himla glad när jag öppnade paketet - den var perfekt!!
Tack för bra uppdateringar & snabb frakt!
7 January 2026
Unprompted review
Reply from Noella Fashion
Kære Hällän
Tusind tak for din anmeldelse, den gør os virkelig glade at læse! 💛
Hvor er det skønt at høre, at kjolen levede helt op til dine forventninger – og at følelsen var lige så god i virkeligheden som på billedet.
Tak også for de fine ord om vores opdateringer og levering – vi gør os umage for, at hele oplevelsen skal være god fra start til slut.
Vi håber, du får masser af glæde af din kjole ✨
Venlig hilsen
Noella Fashion 💌
Fornøyd
Litt lang ventetid, som jeg visste om fordi det ble opplyst om, men ellers veldig fornøyd med kjøpet. Fantastisk genser, liker den veldig godt.
28 January 2026
Unprompted review
Reply from Noella Fashion
Kære Elin
Tusind tak for din fine anmeldelse!
Vi sætter stor pris på din forståelse i forhold til leveringstiden – og hvor er det dejligt at høre, at du ellers er meget tilfreds med dit køb ✨
Det glæder os ekstra meget, at du er så glad for din genser – det er den bedste feedback, vi kan få!
Vi håber, du får masser af glæde af den, og vi glæder os til at byde dig velkommen igen.
Venlig hilsen
Noella Fashion
Man dürfte nicht einmal einen Stern…
Man dürfte nicht einmal einen Stern geben so ein schlechtes Unternehmen hab ich noch nicht gesehen die Qualität ist unterirdisch und die Rücksendung funktioniert nicht
26 January 2026
Unprompted review
Reply from Noella Fashion
Dear Timä
Thank you for your review.
We are sorry to hear about your experience; however, we unfortunately have reason to believe that the review may be intended for a different company.
Our company is called Noella Fashion – not Nouella. Unfortunately, we regularly experience confusion between companies with similar names.
Noella Fashion is a Danish company based in Denmark, and we operate our webshop in accordance with Danish legislation. We always take responsibility for our customers and handle returns, complaints, and customer service correctly and professionally.
Based on the information provided in this review, we are also unable to see that an order has been placed with us.
You can find our official website here:
https://noellafashion.de/
If your review does not concern Noella Fashion, we would greatly appreciate it if it could be corrected or removed so that the correct company can be contacted.
If you have shopped with us, you are of course very welcome to contact our customer service at info@noellafashion.com
, and we will be happy to assist you.
Kind regards,
Noella Fashion 💌
Vorsicht
Vorsicht, Vorsicht !!!!!!!
Abzocke und Betrug !!!!!!
Rücksendung der Ware müsste nach China stattfinden und keine Erstattung des Kaufpreises, nur max. 20 Prozent oder Rabatt beim nächsten Einkauf.
Einmal nie wieder, 80 Euro sind weg !!!!
15 January 2026
Unprompted review
Reply from Noella Fashion
Dear Christian
Thank you for your review.
We are sorry to hear about your experience; however, we unfortunately have reason to believe that the review may be intended for a different company.
Our company is called Noella Fashion – not Nouella. Unfortunately, we regularly experience confusion between companies with similar names.
Noella Fashion is a Danish company based in Denmark, and we operate our webshop in accordance with Danish legislation. We always take responsibility for our customers and handle returns, complaints, and customer service correctly and professionally.
Based on the information provided in this review, we are also unable to see that an order has been placed with us.
According to our return policy, which can be found here:
https://noellafashion.de/pages/retoure
none of our items are required to be returned to China, and we always refund the full amount in accordance with our policy.
You can find our official website here:
https://noellafashion.de/
If your review does not concern Noella Fashion, we would greatly appreciate it if it could be corrected or removed so that the correct company can be contacted.
If you have shopped with us, you are of course very welcome to contact our customer service at info@noellafashion.com
, and we will be happy to assist you.
Kind regards,
Noella Fashion 💌
Finger weg.
Finger weg.
Totale Mist. Rücksendung musste man nach China machen. Ware Schrott.
Geld Fenster naus geschmissen.
23 January 2026
Unprompted review
Reply from Noella Fashion
Dear Schremf
Thank you for your review.
We are sorry to hear about your experience; however, we unfortunately have reason to believe that the review may be intended for a different company.
Our company is called Noella Fashion – not Nouella. Unfortunately, we regularly experience confusion between companies with similar names.
Noella Fashion is a Danish company based in Denmark, and we operate our webshop in accordance with Danish legislation. We always take responsibility for our customers and handle returns, complaints, and customer service correctly and professionally.
Based on the information provided in this review, we are also unable to see that an order has been placed with us.
According to our return policy, which can be found here:
https://noellafashion.de/pages/retoure
none of our items are required to be returned to China, and we always refund the full amount in accordance with our policy.
You can find our official website here:
https://noellafashion.de/
If your review does not concern Noella Fashion, we would greatly appreciate it if it could be corrected or removed so that the correct company can be contacted.
If you have shopped with us, you are of course very welcome to contact our customer service at info@noellafashion.com
, and we will be happy to assist you.
Kind regards,
Noella Fashion 💌
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