Nobody's Child Reviews 

Awful experience. Bought a petite size 6 (Too big) so their sizing is wrong. Paid £9 in total to return. Ordered a size 4 petite which had a wonky hem and threads all hanging off. In total I have spent £14 to get a dress that fits but is wonky. Customer services were good about the hem but when I contacted them about the cost of two deliveries and one return they did not respond.

I ordered a dress size 8 and paid a delivery fee. The dress was ridiculously big my 6 month pregnant daughter in law found it too big even for her. I sent them a photo of me in it and returned it. They now want me to pay return postage and 8 days later I haven’t received my refund or a response to my complaint and request for a full refund including postage. Do not trust this company’s sizing

I would never order from Nobody's Child again because of the return handling fee. I purchased something for £33 and was charged a £4 handling fee. I paid a £5 delivery fee to collect the item from a street box when I specifically requested a home delivery. That's £9 for an item I just tried on and returned. NEVER AGAIN

My order has not arrived and no one is replying to my email!
Ordered on 2nd July, it's now 15th July. Can someone get back to my email. If it's not being delivered this week I want a full refund

Disgusting customer service, dress was too big, the returns portal wasnt working for me so I emailed them for almost 2 weeks asking for a returns label or phone call. They kept asking me for my order number which I kept giving them. They said couldnt locate it or my email address. I sent them screenshots of my order confirmation number, my paypal payment, credit card statements but then got ignored. I have raised dispute with paypal and Resolver so lets see what happend. DO NOT BUY FROM THESE

I received my order with some dresses ok quality. But one with stitching and wholes ! Photo sent...no reply for two weeks now . Sent a few emails already ....still nothing!
Will contact the bank .

Extremely poor experience

Never again. Tried to give them a chance and instant regret. Placed an order for one of their leather handbags which arrived with a lot of faults in manufacturing. I returned it and placed a new order (and paid shipping fees again) for the same bag. Order never arrived. I spoke to their support last week who said if it hasn’t arrived by the 13th (today) they will mark it as lost in transit and refund it. Reached out to them today and they said I just have to sit and wait for shipment and they cannot refund the order. I spent hours with their courier (Parcelforce) who confirmed they lost the parcel and Nobody’s Child still doesn’t want to refund me for it. So no order and no refund and their customer service has been horrendous.

I wanted to return a co ord set that I had bought as a 2nd choice as my size was out of stock in my 1st choice.
I then found my 1st choice in stock another store site.
I had just missed the return window but Meg was really helpful and sorted everything for me.
Excellent customer service

Had a great experience with nobody’s child. I unfortunately sent an expensive parcel there in error and they located it and sent it back. They were very helpful in locating this and keeping me updated along the way. Thank you nobody’s child!

Lovely dresses, prompt efficient service

Whilst their items are often (but not always!) lovely designs made with decent material, their customer service, and especially anything related to returns, is absolutely atrocious. By the way, please take note that the reviews on here that praise their customer service are poorly written and likely AI/bot generated; they don't feel genuine in any way.
It is almost impossible to return items, and even if you're lucky enough to be able to use the returns portal (powered by 'Shop', a completely mediocre tech company), they take forever to be processed, and in relation to a recent purchase I made, I had to get a refund via my bank.

Had to return an item, which went missing en route back.
Customer service responded very quickly (within 24hrs) I was asked to wait a few days, so they could look into it and when they were unable to locate the missing return, they refunded me immediately.

Very good customer service with regards to an issue I had with a return getting lost. All sorted quickly and efficiently. Thank you

The communication was quick and very helpful. I had a few issues with my email that were sorted very quickly and thank you so much for your help :)

Dresses arrived and the quality was not as expected and the fit was awful so decided to return. Nowhere on the website does it tell you how much the return label will cost, just that there is a £4 handling charge per order. Upon being issued a refund they’ve deducted £9, so charge £5 for the return delivery on top of the ridiculous handling fee. Will not be shipping here again based on this alone.

I unfortunately had a parcel stolen and the customer service was brilliant and resolved asap - much appreciated and grateful for the fast and fair resolution. On a separate note, quality of the clothes is really strong and love all my pieces.

Rory provided exceptional customer service throughout. Although my original order was unfortunately lost in transit, he was incredibly understanding, responsive, and went out of his way to find a solution that worked for me. When a replacement wasn’t going to arrive in time, he promptly arranged a full refund with no hassle. His communication was friendly, professional, and genuinely caring. Thank you, Rory, for making a disappointing situation so much easier!

I contacted them about my order, having not received a confirmation email. They responded quickly and resolved the issue within a working day. Really impressed!

Ordered two dresses recently directly from nobody’s child, unfortunately on first wear one of the dresses dye transferred everywhere and stained an expensive pair of shoes. I contacted customer services to see if I could get a refund or some sort of goodwill gesture due to the damage. Instead of being helpful the customer service representative asked me for an explanation on how a “flowy” dress could have made contact with my shoes. Absolutely ridiculous. These are not cheap items to purchase, I appreciate these things happen but to receive such an accusatory response from their customer services is disgusting. Will not purchase from them again.

Frustrating customer services experience.
Trying to resolve an issue with a returns label and there is no option to speak to anybody directly either by phone or live chat. Left waiting for a response via an email.