Nitrotek Reviews 

5,727
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and friendly staff members who consistently provide clear information and helpful guidance. Consumers often note that items arrive well packaged, securely shipped, and completely ready for use without any unexpected complications. However, some reviewers were not happy with aftercare support, mentioning extremely long delays for replacement parts and ongoing difficulties when attempting to resolve major product faults. A few other people also felt that communication regarding orders could be significantly improved when essential tracking information or purchase receipts were completely missing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting competitively priced... See more

Service

Customers had positive experiences with service, describing it as fast, efficient, and reliable. Reviewers... See more

Delivery service

People report satisfaction and positive experiences with the delivery service. Consumers frequently highlight... See more

Order

Clients share positive opinions on order, highlighting that the process is simple, fast, and swiftly... See more

Staff

Users describe positive interactions with staff, finding the team consistently helpful, friendly, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted specific parts I could not locate online, I’ve called twice said want I needed the caller picking up exactly what I wanted giving me clear costs taking my payment and shipping them to me... See more

Rated 5 out of 5 stars

great product and service. delivery was performed without issue, even though the driver had to reverse along our lane to reach our property.

Rated 5 out of 5 stars

Was made to feel confident of them when I had any worries ie if it wasn't right for us. The delivery was on time and a very polite delivery person.

Rated 5 out of 5 stars

they had the product in stock i purchased what i needed and collected it the same day. excellent service comms and telephone help and directions too.i would definately recomend


Company details

  1. Gift Shop

Information provided by various external sources

Nitrotek LTD are the No 1 Rc distributor in the U.K. Nitrotek sell direct to the public and to trade and stock hundreds of model shops across the U.K. and Europe. Nitrotek carry a massive range of radio controlled model cars, planes, jets, buggies, truck, helicopters etc. Nitrotek have received lots of press in the recent years due to their high quality models at prices everyone can afford and cater for all levels of user whether you be a novice or a pro in the leading Rc car magazines such as Radio Race Car International to name but one and received excellent reviews. This company has an excellent reputation and is a name you can trust. Nitrotek are your No 1 stop for all your Rc needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,727)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

they had the product in stock

they had the product in stock
i purchased what i needed
and collected it the same day. excellent service comms and telephone help and directions too.i would definately recomend

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Parts I could not find online

I wanted specific parts I could not locate online, I’ve called twice said want I needed the caller picking up exactly what I wanted giving me clear costs taking my payment and shipping them to me within a week.

Friendly, polite and efficient. I wish other companies were run the way Nitrotek does.

Excellent company to deal with and I will be back for more

10 November 2025
Unprompted review
Rated 5 out of 5 stars

My order came within 3 days of…

My order came within 3 days of ordering, no damage packaged increcdibly well as its for xmas cant do full review at moment, what i can say is the reviews i have read are NOT consistent with my experience, as far as my experience beyond reproach cracking job....

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service! These guys seem to be the seller for Miller and Mason generators. Bought a generator, received no acknowledgement of my purchase, no receipt and no delivery information. Had to chase them up to get any information about the order. Staff are terrible communicators and clearly couldn't care less about customer service.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Bought a zipper electric balance bike…

Bought a zipper electric balance bike for my daughter who has barley ridden it all year it must have had 30mins max in all that time and the rear wheel has failed, nitrotek not interested in helping at all other than to sell me a new wheel, bike is generally cheap and poor quality, don’t waste your money on this cheap rubbish.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Good service

If you need any help from nitrotek don't ring them they don't answer, But if you email them they do a very good after care service, the gun hose on my jetwasher broke and they sent out a new one straight away.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great business for all RC vehicle needs!

My order was swiftly processed and sent out for delivery. My item arrived within 2/3 days of ordering, well packaged and secure. The ordering process was simple and fast. Great business to order from for all your RC battery or petrol powered cars.

16 September 2025
Unprompted review

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