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Nirro Reviews 

64
•
TrustScore 4.5 out of 5

4.5

Car Service
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See what reviewers are saying

Rated 5 out of 5 stars

Very good experience at nirro. Harrison very helpful good advice. Have used nirro for a long time no problems highly recommend

Rated 5 out of 5 stars

I broke 2 wheels on my VW Troc and needed replacements ASAP. Was nervous about using e-bay but found Nirros and called them up and from the very start they were amazing. They sourced 2 new wheels for... See more

Rated 5 out of 5 stars

I bought a full interior seats and door cards and a speaker for my Skoda yeti, I was very happy with my purchase that was very reasonably priced the seats where much cleaner than mine, they fit perfec... See more

Rated 1 out of 5 stars

Do not trust this seller. I originally bought through eBay. When I went to collect the item, they asked me to cancel my eBay order and buy directly from them instead, promising me a discount. T... See more

Company replied

Company details

  1. Car Service
  2. also in
  3. Auto Repair Shop
  4. Car Accessories Store
  5. Car Repair and Maintenance
  6. Racing Car Parts Store

Written by the company

At Nirro we have been providing services for VW Audi Seat & Skoda vehicles for over 25 years. We do not deal with any other makes of cars and as a result, we at Nirro, know VW Audi Group vehicles inside out. We supply premium quality genuine recycled car parts at ultralow prices, up to 75% cheaper than the recommended retail price. We offer full workshop facilities. From our 25 years experience, our knowledge and expertise is unrivalled. We have the specialised knowledge to carry out fast and cost-effective servicing and repairs.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(64)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not trust this seller.

Do not trust this seller.

I originally bought through eBay. When I went to collect the item, they asked me to cancel my eBay order and buy directly from them instead, promising me a discount. They also asked me to leave them positive feedback first.

Before buying directly, I specifically asked if they accepted returns, and they clearly said yes. However, only six days later, when I went back to return the item, they refused and said they do not accept returns.

This was very disappointing and misleading. I would not recommend buying from this seller.

1 July 2026
Unprompted review
Nirro logo

Reply from Nirro

Thank you for your feedback.

At your request, we provided a discount when you chose to purchase the item directly. Before the purchase was completed, our colleague clearly explained our return policy to you. However, after receiving your negative review, we reviewed our audio conversation to verify the conversation, and it confirmed that our return policy was explained before the sale took place.

When you returned six days later to request a refund, the same return policy that had been explained to you prior to purchase was applied, however, you declined the credit note and chose to leave with the part.

Our return policy is also prominently displayed in our reception area so customers can review it before making a purchase.

We are committed to being transparent about our policies and ensuring they are communicated clearly before every sale.

Rated 5 out of 5 stars

Amazing service

Thought it would be a classic old school breakers yard but to my surprise Nirro is very professional and were extremely helpful to find the parts to repair my Polo. Would definitely recommend

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Nirro breakers

Always provided excellent customer service, and extremely helpful with the correct parts.

If parts aren’t in stock or available then they have help me to find alternatives. I have continually been a return customer

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff at the branch are super super…

Staff at the branch are super super friendly, they take their time with all customers making sure that the parts people are buying are the ones they actually need. I thought I needed a whole new engine but in actuality it was something way less expensive which although saved me a lot money it cost them the sale of the engine. That kind of honesty is hard to come by because anyone else would’ve said yeah buy the expensive bit and had me on my way but not these guys.

Would recommend to anyone and everyone, both branches are lovely and clean also.

26 June 2026
Unprompted review

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