Ninegear Reviews 37

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

So far, 13 days after payment, says still awaiting a Zelle payment, that went through immediately. Numerous attempts to contact customer service through chat, 2 different service requests, with d... See more

Rated 1 out of 5 stars

What a disappointment! They never shipped my items. Then they said we’re out of stock and too order a different one. They didn’t even refund my money. Sent 7 messages and they never responded. What a... See more

Rated 5 out of 5 stars

First time buyer form this company. Customer service was very good. Also product was received within a 2 week period. Which is very good. I’ve ordered from a European supplier for 15 years and it ha... See more

Rated 4 out of 5 stars

Placed an order and received the exact products. Took a little longer but overall I would say it was a positive experience and I would recommend using this company. I will definitely be ordering again... See more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So far nothing but crickets and out money

So far, 13 days after payment, says still awaiting a Zelle payment, that went through immediately. Numerous attempts to contact customer service through chat, 2 different service requests, with documentation of sale, buyer beware. This isn't very good service, feeling ripped off about now. I will delete, once order filled.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

What a disappointment

What a disappointment! They never shipped my items. Then they said we’re out of stock and too order a different one. They didn’t even refund my money. Sent 7 messages and they never responded. What a joke of a company.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

I got robbed

I got robbed . I never received any of the products I ordered. I even bought insurance. I was truly scammed and plan making a police report but was a 4oo.oo dollar total .

4 November 2025
Unprompted review
Rated 1 out of 5 stars

fake

there are a lot of fake reviews here, they are lying about the authenticity of the products, watch out nine gear is about. one of the reviews said the products are fake and he is dead right.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience…shipment came quick and it was exactly what I ordered. If you follow their directions, everything flows smoothly…highly recommended

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Received the wrong product/brand

Received the wrong product/brand. Product I ordered still shows in stock on site. Status of order showed pending and didn’t show shipped until a week after I received order. And no response on the multiple tickets I opened trying to address either of these issues. This will be the last and only time ordering from here.

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Great Experience

Placed an order and received the exact products. Took a little longer but overall I would say it was a positive experience and I would recommend using this company. I will definitely be ordering again. Company is trustworthy and kept me updated

9 May 2025
Unprompted review
Rated 1 out of 5 stars

STAY WELL AWAY FROM NINEGEAR!

Read the reviews, some good, most bad. But I wanted some gear delivered to the UK so placed my order with hesitance. This was the beginning of Feb. It's April now, and nothing. Used the chat feature to chase but all I get is excuses. Disappointed that I've been scammed like this. No way of getting money back that I know of as it was a WU transaction. KEEP AWAY FROM THESE GUYS.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

These guys are slower than napsgear and…

These guys are slower than napsgear and are really difficult to communicate with. Had my money from western union sit there for 2 days no one was picking up and I wrote down per letter who would get the money. I hate buying out of India those people are shady as hell. I will never other these guys again, way too much of a hassle for what I get

13 February 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Paid 157 back in December to the Zelle they gave me. Customer support/chat is terrible to say the least - I have nothing. I’ll be going back to my trusted provider next time. There are other options out there. Don’t go with this one.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Total Scam

Total Scam. Paid over $200. No confirmation. No product. No response from support. Don't waste your money.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Update still no response and I got 1100.00 ripped off and I bought insurance

Update still no response this company will wait till you put a good order in listen I paid and insured my order they won’t even let me use the insurance very shady company which is unfortunate you would think or and I only received half my order they switch products the product was good but if I would of got all my order I spoke once on the phone yah it’ll be right out then tried to charge me again f n crazy your playing roulette with these clowns I gave them my number how. To contact nothing still nothing I paid for this order wtf for a company to just bear you like this I have a legitimate script so I’m not sure we’re this bs comes from greed

13 December 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look