Nike 

I will never ever buy nike shoes again. I dont care how nice they look. There own workers told me there quality went down on all there clothing and shoes. I sent a pair in for warranty not even 2 months and there claiming it is wear and tear from where its located its impossible, dont support this brand its garbage .

Unfortunately had a bad experience in one of the stores today in London. Staff was having an off day, took almost 30 mins to buy a tshirt

I had one of the worst customer service experiences I’ve ever dealt with through Nike.

I purchased my kids’ shoes during Nike’s Cyber Monday sale for Christmas. They received them on Christmas Day, wore them for only 4 months, and the shoes completely fell apart. Since Nike advertises a 2-year manufacturer warranty, I contacted customer service about sending them in.

Before sending them back, I specifically asked a representative if I would be able to repurchase the exact same shoes for the Cyber Monday price I originally paid since the damage was due to a manufacturing issue. He assured me I would.

We sent the shoes in, they approved the claim, and I received a refund. Then, while trying to reorder the shoes, TWO different representatives told me they received approval for me to purchase the shoes at full price and that Nike would reimburse me the difference afterward.

So I trusted what I was told and placed the order at full price.

After the order was placed, Nike then told me they could not reimburse the difference after all.

At that point, I immediately requested a refund because I was absolutely livid. I was told the same thing by THREE different representatives, only for Nike to completely backtrack after the purchase was made.

The issue is not even just the money at this point. It’s the lack of communication, false promises, and wasting a customer’s time. I do NOT recommend Nike customer service based on this experience, and unfortunately, I will not be a returning customer.

I bought a running shoes on 02/05 because the delivery was on Sunday. They do not deliver at that date.
I had to move the delivery date as I can’t receive deliveries during week, so, one week waiting, they changed the delivery date again.
I contacted Nike many times to ask them to contact the hauler to send the item back, what’s a normal procedure.
They did not care.
My delivery was cancelled, I’m going away, they have my money and don’t want to refund me.
It’s ridiculous how Nike abd DHL are terrible. Customer service useless, care with customer not at all.
Avoid Nike UK is a joke.

Very disappointing experience with Nike customer service.

I placed an order through Nike’s official website and later found out there was a problem with my order only because I contacted support myself. Nike never proactively informed me about the issue, the delay, or the fact that the item could not be located in the original distribution center.

Even after contacting support, I still was not given a clear resolution or timeframe. No alternative products, replacement options, compensation, or proper assistance were offered.

What made the experience even worse was that the support agent ended the chat without properly addressing my concerns or continuing the conversation.

For a global company like Nike, I expected much better communication, transparency, and customer care. This felt extremely unprofessional and irresponsible.

Very poor customer support experience overall.

Just found out they are a big supporter of Trump. Just canceled my order because of it and will never buy Nike again. Hello Adidas.

Waited months for a birthday promo code but nothing came. Clearly not spending enough to qualify. They love to advertise it and splash it all over their website but clearly they don't care about the working man/ the younger generation who need the code to make things a bit more affordable.
Customer service couldn't even speak english properly.

Product not received - one received out of 2 but nike is not willing to accept and not willing to provide any amicable option. Horrible customer care

not bad was good but slow reply’s

My shoe delivery was delayed without no reason, the delays need to be avoided at all cost

Its a disgrace that a child now a days cant get wide fitting nike football boots. Today I had a child tell me he hated his body because all the Nike football boots he tried on was too narrow for him for such a large company ye are a disgrace

Bought a pair of Air Force 1 '07's. Owned a pair in 2008 along with a pair of SB Dunk High's (that I still own and wear to this day) which were the roomiest and comfiest shoes I've owned in my life. I was excited to get another pair of AF1's reminiscing on the experience I had with my Nike's of old. What a terrible let down, product quality and comfort has fallen off the face of the earth. The new AF1's are significantly narrower and stiffer, the toe box compresses my forefoot and pinches my toes, and the leather creases rigidly instead of softening. After breaking them in for a month they're still uncomfortable and disappointing. I look forward to the day when Nike truly takes consumer feedback seriously again and creates shoes with the comfort, craftsmanship, and authenticity that Sandy Bodecker would be proud of, built not just to sell, but for customers to genuinely enjoy wearing every day.

I would rate 0 if I could. Terrible experience with Nike customer service. I placed an order using my correct current address in Turin, but the package was delivered to an old address in Verona due to a clear logistics/courier mistake.

For more than two weeks I have been asking for either a replacement shipment or a refund, but the only solution offered was for me to personally go and recover the package from the wrong address.

It is unacceptable to make the customer responsible for a delivery error caused by the seller or courier. No real assistance, no concrete solution, and extremely disappointing customer support.

Nike doesn't make wkde shoes for children and it's very damned frustrating! Sick of their poor selection.
I aready started back wearing Reeboks and Sketchers. Switching the grandkids.

As a frequent jogger I have had an amazing experience with getting help online for information about the latest running shoes! They usually have great deals as well as the shipping is fast and reliable!

If I could give 0, trust me, I would.

I returned an item of clothing within the 30 day returns period. It was unworn etc. 2 weeks later, I received an email to say that my refund wouldn't be authorised. No explanation as to why. I spoke to an advisor on Live Chat - they couldn't tell me why either. My option? To request a 'human review'. So I replied to the email to request this. I received a copy and paste email back to advise that the 'investigation' would take 3-5 calendar days. After 8 calendar days, I contacted them again as I hadn't heard anything and was told to be patient and that I'd hear back. I ended up filing a dispute with PayPal and got my money back instantly.

This looks to be a very common occurrence with Nike based upon the reviews I've read. I can categorially say I'll never ever buy from them online again.

Do not buy from them – scammers

I returned 2 items – and only got refunded for 1. I have been blamed to be the liar and saying they only received 1 item back.
I asked them to send me footage of the journey of the parcel- nike has now stopped replying to me.
I have now lost money and the item.
Not happy at all.
Please avoid buying and returning items from them.

it's kinda low quality. Shoes as shoes, nothing special

Terrible experience- items were taken in transit as the package had been opened and resealed in a plastic bag, messaged nike and put it under investigation, within 2 minutes had an email saying 'after thorough review it has been rejected'
Down over £100 and no reply as yet from Nike
This will go further even legally if required

Shoe quality gone downhill massively, no longer will wear airforces due to poor quality.