NIBE Reviews 822

when we bought the pump it came with a good app. The app now is hardly useful.

For the first 4 years our AHSP has been faultless and been reliable, efficient and able to operate in cold weather. The App could be improved and I don’t understand all of the user programmes but the pump
has done what we wanted. Unfortunately at the beginning of March it stopped working due to a problem with a fan motor and an electronic board and we were without heating for 16 days. The reason was an absence of parts presumably because there has been a run on parts due to similar failures. I have had a rant with customer services about this and they have apologised profusely but 16 days at the end of winter without heating is a big issue. When the engineer arrived we were up and running in an hour. So great kit but logistics really needs to be improved.

Informative

Great company, great support, will be moving my business here going forward.

Bad heatpump product, wasting 1000kwh a month one bedroom, Bbc in 2012 reported how bad Nibe is. No heating, noisy as hell, error after error plus cost a lot for nothing! Absolutely no servicing and customer service. Total useless.

I would think twice about purchasing a NIBE system, unless you are comfortable running up huge costs once it is out of warranty. Having had an issue with a NIBE system we have had multiple visits from a NIBE partner that has followed NIBE's phone support advice on how to fix an issue. The advice seem to revolve around replacing a different part on each visit, at my expense, until the system is fixed, which it is still not, as they refuse to send an engineer to out-of-warranty products to properly diagnose the issue. After multiple months and visits the issue still persists and the parts and labour costs to attempt to repair it keep mounting up. The next repair visit is booked this week but I have no confidence this will resolve the issue.

The NIBE system is a large and expensive system one and yet it seems the company has no real interest in its customers once the warranty has expired. I am in the process of installing two further heat pumps for a different project and will now look for an alternative supplier.

The app solution is a flop, in comparison to the old one.
Less info, if you want more or individualize it , you have to pay!!!

MyUplink is useless, new MyUplink app system looks good but provides no useful info. We need to know the heating supply/return temp and brine in/out temp. These features were in the old app. But are not available now or charged for. We should be able to chose any 4 indicators plus their history. If NIBE want to make money let users choose the data they want to see.

The Uplink App has been slimmed to an simplicity, which gives No technical Insights any more. example: No Info about de-icing periods any more!

The heat pump itself has been working great. The connectivity is not working right now, and I don't like the app.

Why is this in English?
I work with NIBE as an independant cónsultant and Call Matias or Roger when there are issues.

The NIBE heating pump is working fine since I moved into this house 1.5 years ago.

I just wondering what kind of warrenty/Support I can get to get it fixed in case it has issue in future ? I do have a home insurance?

Not that cost-effective as promised but OK. Really slow adaption to the environment. No consideration of the weather forecast. Smart price adaption included but poor (no) support for complete PV solutions with batteries. The app is the worst app ever. It's increadaby slowly and there is strong need to code a new one from scratch - maybe including real life beta tester.

I used the app for 2 purposes, to see what my pump is doing and what is it going to do. The first one is obvious, I dont understand why they removed this. The second one is with the average over the choosen timeframe, if it is close to start cooling or heating and i dont need to change the settings. They also removed this. Now i have to get a calculator en calculate the average myself evrytime i want to see my what my punp is going to do in the next few hours. What a dumbass who thought this would improve the user interface. He clearly never used the pump a day in his life.

I spoke with phillip from Customer Services today and asked for a service after receiving the email they did not follow up . See below

This is a copy of the email sent by them on the 12th June .

On 12 Jun 2025, at 13:03, NIBE Energy Systems Limited < wrote:

Hello, Jamie

First of all, we're really sorry it's taken a little longer than expected to get back to you, following your interest in our NIBE Flexiserv servicing plan for your heat pump. We truly appreciate your interest – and your patience.

Behind the scenes, we've been busy getting everything set up to make sure things run smoothly from the moment you're on board. We're almost ready to go, and the next step is just around the corner.

Very soon, we’ll be sending you a Direct Debit form to complete and digitally sign. Once that’s done, we’ll be able to get your Flexiserv payments up and running, and you’ll be all set.

We can't wait to get you started and thank you again for bearing with us.

Warm wishes,

The NIBE Team

*****NO DIRECT DEBIT FORM RECEIVED**** SO I CALLED THEM UP TODAY AFTER WAITING OVER 1 MONTH

I called today 18th July 2025 to ask for a service and was told there is no phone number to book a service. somebody rings you back in a few hours . REALLY ????

I spent over 40 k on this system and trying to get someone to service it is from this company is shocking beyond belief.

DO NOT PURCHASE

Excellent Service and advice from Steve. Delighted to see hom again as I had excellent service from him in 2024. Thankyou Steve.
Ray

The Nibe warm air heating system is appalling. It is always breaking down and apparently I can only use 1 engineering business to service/repair. They charge what they like. I have no way of getting a 2nd opinion. Believe me I have tried! We are now told whole system needs replacing at astronomical cost. I never got a reply from Nibe when I tried to contact them.

Poor quality built-in boiler Nibe Fighter 1240-10 R! Changed to a new original from the Nibe factory, after 2.5 years it flows through again-scrap!!!
Warranty only 2 years!
Are you serious at all?!?
The cost is cosmic!!!