NHS Professionals Reviews 

3,711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, often described as supportive and approachable. Many people frequently praise the exceptional customer service, noting clear guidance and a smooth, reassuring overall experience, including seamless and efficient recruitment with quick response times. However, some customers noted that the process for checks and registration could take a while, leading to significant delays in starting work. A few other people also felt that communication was sometimes non-existent, with unclear systems and a need for constant chasing to get updates on applications.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, kindness, and... See more

Customer service

Reviewers express high satisfaction with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers had positive experiences with user experience, with many describing the recruitment and onboarding... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their overall... See more

Response time

Customers consistently note positive experiences with response times, praising the promptness and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am currently going through the recruitment process with Fiona Foster, she has been great, keeping me updated and replying to all my questions immediately and I have asked a lot of questions!!! S... See more

Rated 5 out of 5 stars

I had a very positive experience with NHS Professionals (HCSWD). Communication was prompt and clear, the booking links worked smoothly, and final onboarding was easy to complete. Special thanks to Sar... See more

Rated 5 out of 5 stars

I had such a positive experience with Olivia! Honestly so kind, supportive and approachable from start to finish. No question ever felt silly and she was always happy to help and explain things clear... See more

Rated 5 out of 5 stars

I have been hired via Nhsp in multiple roles in NHS. All the staff are helpful specially- Lauren Davies has always been so quick with all the job role updates, it has been very helpful. I would recom... See more


Company details

  1. Recruitment Service
  2. Payroll Service
  3. Recruiter

Written by the company

NHS Professionals are a flexible staffing provider to the NHS, with over 150,000 Bank Members and 50+ client Trust customers. If you have any feedback regarding our service, we ask that you utilise our website (link below), where a member of the customer engagement team will come back to you. Please note, if you would like to leave a compliment for an NHSP Bank Member, they will receive an official letter that can be used towards their professional revalidation. https://www.nhsprofessionals.nhs.uk/feedback


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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4.7

All reviews

(3,711)

235 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and supportive recruitment experience.

Let me start by saying many thanks to Fiona Foster who has been so impressive in my recruitment process. My general experience with the NHS professionals has been so positive, the interview and assessment day was well organised and informative, while the recruitment process has been so smooth and transparent, as I look forward to commencing my training.
Once again, I am so grateful for the support I recieved from Fiona Foster and the entire team.
Many Thanks.
Agnes Hayble.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I'm really thrilled about their…

I'm really thrilled about their recruitment process, from the straightforward application to the the interview which took after their name, "Professional". My recruiter, Fiona Forster, made it all interesting. Everything about her was so professional, giving me timely prompt about the recruitment process, giving me clear explanations on what was required of me. Special thanks goes to Fiona Forster.

14 February 2026
Unprompted review
Rated 4 out of 5 stars

Great Service Experience from NHS Professionals Recruitment Consultants Team!

The vetting process took slightly longer than I expected, especially as I’ve previously worked within the NHS and NHS England. That said, I completely understand the importance of thorough and up-to-date vetting procedures.

Throughout the process, everyone I dealt with was professional, responsive, and supportive. Any queries I raised were handled promptly, and I genuinely cannot fault the level of service provided.

A special thank you to Hariom Sharma, Munawar Vala and Mike Brady for their professionalism and excellent support. Great people to deal with.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the process so far !!

I am currently going through the recruitment process with Fiona Foster, she has been great, keeping me updated and replying to all my questions immediately and I have asked a lot of questions!!!
She’s lovely too, met her in person at the assessment/ interview day and she was very helpful and reassuring, I was a nervous wreck but she made me feel at ease.
All the staff were lovely on the day, friendly and supportive.
Can’t wait to get started.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Recruiter – Fiona Foster

I had a very positive experience with Fiona Foster, my recruiter at NHS Professionals. Fiona was supportive, responsive, and highly professional throughout the entire recruitment process. She kept me informed at every stage, answered all of my questions promptly, and made the onboarding process smooth and stress-free. I truly appreciated her guidance and would highly recommend her to anyone joining NHS Professionals.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

NHS professionals experience.

I had a positive experience applying for nhs professionals, the assessment day and interview, was very straight forward and I git updates on every stage through the day, the staff carrying this out was very friendly and helpful which made me feel at ease during the assessment and interview, my recruiter Fiona Foster as been amazing from the very start ringing the day after I applied to offer me a interview to having daily updates and making sign up and document uploads as straight forward as can be, her friendly personality made me feel comfortable in asking any questions I had and replied very quickly making my recruitment quick, easy and straight forward.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism

I’ve had a very positive experience with NHS Professionals throughout my recruitment for the Healthcare Support Worker Development Programme. The application process was clear, the communication was consistent, and the interview and assessment day were well organised and supportive.

A special thank you to my recruiter, Fiona Foster, who has been incredibly helpful, responsive, and encouraging at every stage. Her guidance made the process smooth and reassuring.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Positive

Laura is always proactive in supporting our service with recruitment , keeps us updated and good selection of candidates

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Polite, Professional and Knowledgeable

Laura Constantine is polite, professional and extremely knowledgeable with regards to all things recruitment for NHSP. Laura replies swiftly and with updates and ensures we interview and recruit the right person for the job! Thank you so much for your support and we continue working together.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Applied for a Trainee Support Worker…

Applied for a Trainee Support Worker Health Care Assistant position through indeed. Had an initial telephone interview with Christine Burke at NHS professionals. She was great through the whole process and made me feel very relaxed while asking me questions, also giving me great information about what to expect next and put me forward for a face to face interview and assessment day.

Unfortunately due to my own circumstances I decided that now was not the right time for me to go ahead, but it gave me great knowledge and comfort in knowing what to expect next time and the process as I hope to apply again in the future.

Thanks Christine!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience registering…

I had a great experience registering for NHS Professionals. The process was smooth, well organised, and I was kept up to date throughout. Nothing was ever too much trouble for the team, and having a point of contact whom I could talk to should I need it was invaluable. I would highly recommend.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Was taken in by ambulance

I went to Queen Elizabeth Queen Mother Hospital in Margate Kent.

Was taken in by ambulance. Once at hospital over 10 1/2 hours till I was able to leave. 2 hrs wait for bloods & ECG. Another over 4 hrs to see dr. Another 2 hours for x-ray & bloods. Another over 2 hours to see dr again.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very well organised and also polite.

Prompt in answering any query and also accurate in providing answers. Very proactive in keeping updated with phone and emails in what was required for the time. I
I really appreciated Rebecca Gordon and her team for making this all process easier and pleasurable.


2 December 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional! Lisa Griffiths at NHS Professionals is an absolute pro when welcoming new staff onboard and making sure the recruiting process runs smoothly. Lisa is effective and efficient with her workflow and it’s always contactable for any query’s that you may have. Love your work Lisa! 🏆

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I have been hired via Nhsp in multiple…

I have been hired via Nhsp in multiple roles in NHS. All the staff are helpful specially- Lauren Davies has always been so quick with all the job role updates, it has been very helpful.
I would recommend registering with them to explore more opportunities.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

Lauren Davies was brilliant in guiding me through the onboarding. Very professional and helpful throughout my application process.

23 January 2026
Unprompted review

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