NHS Professionals Reviews 

3,711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout the process. Many highlight the exceptional customer service, noting clear guidance, prompt communication, and quick responses to queries. The overall user experience, from application to onboarding, is frequently described as smooth, seamless, and well-organized. However, some customers also noted occasional delays in the vetting process or getting checks completed. These instances included applications taking longer than anticipated, sometimes due to issues with document acceptance or needing frequent follow-ups.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as lovely, accommodating,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Clients share positive opinions on user experience, with many describing the recruitment and onboarding... See more

Service

Customers had positive experiences with service, with many reviewers expressing gratitude for the supportive... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am currently going through the recruitment process with Fiona Foster, she has been great, keeping me updated and replying to all my questions immediately and I have asked a lot of questions!!! S... See more

Rated 5 out of 5 stars

I had a very positive experience with NHS Professionals (HCSWD). Communication was prompt and clear, the booking links worked smoothly, and final onboarding was easy to complete. Special thanks to Sar... See more

Rated 5 out of 5 stars

Debby Davies was my advisor and she was amazing. Communication was excellent, she liaised with me consistently throughout the entire process, was always available to answer any questions and gave m... See more

Rated 5 out of 5 stars

I had such a positive experience with Olivia! Honestly so kind, supportive and approachable from start to finish. No question ever felt silly and she was always happy to help and explain things clear... See more


Company details

  1. Recruitment Service
  2. Payroll Service
  3. Recruiter

Written by the company

NHS Professionals are a flexible staffing provider to the NHS, with over 150,000 Bank Members and 50+ client Trust customers. If you have any feedback regarding our service, we ask that you utilise our website (link below), where a member of the customer engagement team will come back to you. Please note, if you would like to leave a compliment for an NHSP Bank Member, they will receive an official letter that can be used towards their professional revalidation. https://www.nhsprofessionals.nhs.uk/feedback


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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4.7

All reviews

(3,711)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best onboarding process

I had a very positive experience with the NHS Professionals onboarding team. From the outset, the process was well-organised, clear, and efficient. The staff were extremely supportive, responsive, and approachable, ensuring that all my queries were answered promptly and thoroughly.

They guided me through each stage of the onboarding process, including compliance checks and documentation, making what could have been a complex process feel straightforward and manageable. Communication was consistent and clear, which helped me stay on track and complete everything within the required timelines.

I particularly appreciated their professionalism and attention to detail, as well as their willingness to provide reassurance and support when needed. Their friendly and helpful approach made a real difference and created a positive first impression.

Overall, I would highly recommend NHS Professionals for their excellent onboarding support and commitment to ensuring a smooth and efficient experience for new staff.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently applied for a bank position…

I recently applied for a bank position with NHSP, and I’m genuinely impressed by the outstanding support I received from the recruitment team throughout the entire process. From the initial interviews to the final onboarding, the experience was seamless and reassuring.

A special mention goes to Hariom Sharma, Farzana Baig, and Mike Brady, who were consistently professional, supportive, and incredibly cooperative at every stage. Their guidance made the journey smooth and stress‑free, and I truly appreciate their dedication.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent onboarding…

I had an excellent onboarding experience thanks to Hannah Richards. She was professional, supportive, and always quick to respond. Her clear guidance made the entire process smooth and stress-free. I truly appreciate her help and would highly recommend her!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

The recruitment process and the training process

The recruitment process and the training program was very fantastic.It was really an eye opener to me from the training that I had previously done where I was working as support worker. Would like to give thumps up to recruiting personnel Fiona for a well experience and make the process easier to me.Lastly but not least thanks to the trainers too ,not forgetting all the recruiting personnel.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Positive Feedback on Recruitment Support

From the beginning Hariom, Farzana, and Mike were incredibly helpful and welcoming. They took the time to help me through each step so that I was well prepared for my new role. There was always clear communication and my questions were always answered which made my experience stress free.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with my experience with…

I am very happy with my experience with NHS Professionals. From the application to the training programme, everything was smooth and well organised.
I feel very lucky to have a recruiter like Hannah Richards, Recruitment Assistant at NHS Professionals. She is very kind, supportive, and helpful. She guided me step by step and explained everything clearly. She provided all the information I needed and was always there to support me.Thank you to Hannah Richards and the NHS Professionals team for such a positive experience. I highly recommend them.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Good for NHS bank staff

After expressing interest in working bank roles within the NHS, I was contacted by a friendly, helpful, knowledgeable, supportive team member.

She kept me informed throughout the onboarding process, and helped me to secure an assignment quickly.

The whole process from my initial enquiry to being placed in my assignment, was straightforward and easy to navigate. Would highly recommend. 😊

16 March 2026
Unprompted review
Rated 5 out of 5 stars

They were great

They were great! I was helped by Debby Davies, who was really friendly and kept in touch with me throughout the process. I found a temporary job within weeks and I'm very much enjoying it. Overall, highly recommended!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Really grateful and felt supported all the way, thanks to Beth Dyball

First of all, I really want to appreciate Beth Dyball for guiding me all through from application process to checking my details and making sure my CV was updated before the day of interview and suggesting things to be aware of and to make sure I understand the role I was applying for before the day of interview, including where to park my car safely in a paid parking space. I really feel supported and wanted all the way and I owe the success of my interview to her resilient efforts as I was told I got all the marks on the written interview. Thank you, once again Beth.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with NHSP has been great…

My experience with NHSP has been great over the years. I started working in domestic and have now moved on to non clinical roles, and the journey has been really positive. I’ve had some really good placements with the help of Elle and Jenna, who have both been very supportive with the process of starting new roles. Overall, I have no complaints and would definitely recommend NHSP to others looking for flexible work and good support.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience joining NHS Professionals…

My experience joining NHS Professionals has been genuinely excellent from start to finish. The process was clear, efficient, and far more organised than I expected for a large NHS recruitment pathway.

I want to highlight the outstanding support I received from Hariom Sharma, who guided me through every stage with professionalism and consistent communication. He kept me updated, answered all my questions, and ensured every part of the onboarding process felt straightforward and stress-free.

I would also like to thank Mike Kelly and Farzana for their involvement. Their clarity around start dates, expectations, and training requirements made the transition into my new placement extremely smooth.

Overall, the service has been exemplary — responsive, friendly, and genuinely supportive. I felt looked after at every stage of the process. I’m happy to recommend NHS Professionals to anyone considering joining their staffing bank.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick update

I had a very positive experience throughout the whole process. The support provided by Hariom Sharma, Mike, Munawar, and Farzana was excellent from start to finish. They were always very responsive and helpful whenever I reached out to them.

Whenever I sent an email with a query, they replied promptly and made sure all my questions were answered clearly. The whole process felt very smooth and well-organised, and I never felt confused or uncertain at any stage. If I had any doubts, they were always happy to clarify and guide me.

Their professionalism, patience, and willingness to help made the experience very comfortable and stress-free for me. I truly appreciate the support from Hariom, Mike, Munawar, and Farzana and would highly recommend their service to others.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Debby Davies was incredible throughout the process

I was very impressed with the process of registering with NHS Professionals, it was well explained, clear and I was well supported throughout. The thoroughness of the process gave me confidence in knowing that my details were being managed professionally and that I could trust the organisation. I would like to express sincere thanks to Debby Davies who supported me throughout the entire process, she is noticeably warm, kind, knowledgeable and professional. Having Debby by my side, made the process more straightforward as she explained all steps clearly and was available for support. Debby is an absolute asset to the team!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Support Throughout

This is the second role Debby Davies has helped me secure, and once again the experience was great. The whole process was smooth, communication was clear, and she kept me updated every step of the way.

Really appreciate all the support – thank you Debby!

6 March 2026
Unprompted review

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