Next Generation Home Improvements Reviews 

My drive
All the lads that came to work on my drive were courteous and helpful. They explained the process as I watched them work. They did a brilliant job. I am delighted with the finished item. I would recommend Next Generation to anyone.

The boys where all great. Very plesent very hard working, nothing is to much trouble, very clean workers, turned up on time, and didn't leave till thd job was finished, I would definitely recommend next generation.

Great product. No hard sell. Very clean and efficient installation by friendly workmen

We had our resin driveway done by Next Generation a few weeks ago and love the results. The company have been great from start to finish, they kept us well informed of the process and have been nothing short of fantastic!

From the initial meeting with Luke, right through, the whole process of digging out my old drive, base course and tarmac laying to the final resin being laid, I cannot praise this company enough. All of the staff were absolutely brilliant, hard working, competent and so friendly. And the finished product of my resin drive is amazing - well done and a huge pat on the back to the guys & girls at Next Generation. People who pass my bungalow stop and say “wow that looks amazing” a very big “THANK YOU” again for a great job and excellent experience.

Electric garage door - Good communication, punctual visit, very informative. Garage door fitted on date agreed without any issues

We're both very happy with our new Resin drive, right from the initial appointment, where everything was explained from how the work will be carried out,telephone calls when to expect deliveries of the materials and how long the work would take. The workers on both the prep and actual laying of the resin were very polite and explained what they were doing and how and when we were able to use it.

From the original order to the finished project was a very short period of time and both the electrical and
garage door installation went smoothly and efficiently. I couldn't be more pleased with the result.

Exceptional service from start to finish. We were kept well informed at every step and all the workmen involved were friendly, courteous, considerate and tidy. I can't praise the company highly enough and would certainly recommend them and use them for any future work.

We were very happy as regards having our resin drive completed from start to finish. The company kept us informed from day one to let us know when they were coming and what was going to happen, they completed the job on time and we could thoroughly recommend them.

From start to finish, we have had a great experience with Next Generation.
Great communication throughout and the lads that did the foundation work were hardworking and made our drive level from something that was leaning off in all directions. The final resin lay was done with precision and we have ended up with a fantastic drive, which aesthetically looks amazing and is maintenance free. Thank you Next Generation.

Let's keep this real for all of you thinking of parting with your hard earned cash.
1) Sales guy:
Now I have to be honest, the sales guy that visited me was a lovely chap. As a salesman myself, I thought he did a great job of going through the process as well as why they charge so much. We went through colours, design, even the staged payments (1st straight away, 2nd after stage one, 3rd on the day the work is complete). He said I would get a dedicated project manager that would keep me up to date every step of the way. I had the feeling after getting the quote, that although it was twice the price of anywhere else, I was dealing with the right company.
2) Project manager comes to do a site survey:
The Project manager turned up and ran some fancy piece of kit over the front garden, which he said helps him see where cables and drains are under the ground - very hi-tech. He also let me know what workers would need access to water and power, so I showed him where they can get those from. He leaves and says they will be in touch to arrange the date for the work. All very professional and very good, I have a good feeling about them. I will say though, this is the last time I saw or heard from the project manager.
3) Clear the garden and old drive to lay the base layers down:
2 lovely and very professional guys, did a great job and also cleaned up after themselves whenever they had to get water through the house. They spent 3 days doing the work with some machinery that had been dropped off, and I couldn't praise them enough. When they left, I essentially had a tarmac drive with a ridge around it that I could park on after 48 hours, the only requisite was not to dry turn on the tarmac. Fantastic! As I still needed a wall built, the office staff agreed I would pay half of the 2nd stage payment at this point and the other half on completion of the wall. Very happy with that.
3) Build the wall:
This stage won't be relevant for most people, this was because I asked if they could remove a bush and replace with a wall. The stage 2 guys removed the bush, so now they were sending a bricky to build the wall. I had to chase for this, as I wasn't given any pro-active communication about when this would happen, but I got a return call to let me know that the materials would be delivered beforehand so that they are onsite ready for the day the bricklayer comes out and a date that the work would happen. He needed water and power as well, and also made sure my house wasn't left a mess as he went through. He did a great job on the wall, it looks fantastic. However, he decided to leave the pallet behind on the drive, never came back for it, so I had to get rid of that. Not the end of the world, but for the money this job cost, I would expect better there. But the office team spoke to me about it and were apologetic about this. Not great, but still a great job on the wall. I then payed the 2nd half of the stage payment.
4) Cement the base of the wall to form a good barrier to the tarmac:
We were told they could do it even if we weren't in as they wouldn't need anything, but I asked if they could still let us know so we could ensure they have access to park. We never got told what day they were coming, and it turns out they did needed water. Fortunately we have lovely neighbours who helped them out, but that could have gone wrong. Not great communication.
5) Resin top:
It took a few calls to find out when this was going to happen. They explained that it would have to be after a few days of nice weather and the fact that they had a backlog due to the poor weather we had been having, I can get on board with that. They would need power, so I asked if I could get at least a week preferably 2 weeks notice so I could book the time off. I then got a call saying they could do it "next week" and if I had a preference on day. I gave 2 days that would be preferable, and was told they would call back shortly, once the schedule was done. I never got a call back and had to chase 2 days later. But I got the date and the materials were delivered a few days before the date. When they turned up though they weren't happy about where the power was (same place I showed the PM). We found a workaround, but more luck than judgement. This time I was asked for the payment before the work was done, which wasn't what we agreed when the salesman came out. However, I was confident I wasn't working with cowboys, they just weren't great at communication, so I agreed to make the payment the day before. This went wrong when my account got frozen due to a security issue, but to be fair, they agreed for me to pay on the day of the installation.

Negatives:
Never saw the project manager after his first trip. Communication not pro-active enough.
Process not exactly as explained initially.
Positives:
Except the leaving of pallet, very professional work team.
Apologetic Office after mistakes
Extremely happy with the result
Recommended

The team were prompt and polite, always happy to answer my many questions throughout the entire process! They have done an excellent job and I am very pleased with the results! Thank you 😊

Next Generation have done a superb job on my drive, widening, building a retaining wall and finishing with a resin surface. The work has been much admired! They were very accommodating with delaying their work while I had builders in. I also had their composite fencing fitted which has greatly enhanced the look of the house.

The project was well organised and on schedule.
The crew worked very hard all the time and were cheery with it
The heavy machinery was returned in good time when the work was done.

Extremely efficient garage door installation in spite of fitting to an old concrete panelled garage. Super motor operation. Turned up on time and date.

I was well informed by the company about the work to be carried out. I got detailed information from the team on every step of the process. Staff were always polite and considerate. The end results were great and we experienced very little disruption during the process.

Our journey with this Company started with a knock at our door by a lovely young man who was distributing leaflets about new driveways and garage doors. He arranged for someone to come and talk to us and possibly give us a quote. From that we had another lovely man who came to give the quotes and do the drawings ( and played with my little great grandson ). Once we had accepted the quote, everything happened exactly according to plan. There were telephone conversations with us, confirming what was happening, all through the process. It was all very professional and everyone involved in the work was very polite and friendly.

This company was very good from start to finish. They completed the Drive. Compisite Fencing. Patio extension and path. Garage door and facia.
We highly recommend them.
Friendly staff and great workers.

Excellent service, once again, from Next Generation. Extremely good quality door and composite fence panel fitted to a very high standard by friendly and professional installers.

Excellent, no pressure, sales team. Brilliant customer service. Couldn't be happier with the result.