NEXT LEVEL UK Reviews 

506
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company, often praising the quality of the products, which are described as well-made, robust, and exceeding expectations. Customers frequently highlight the excellent service, noting the helpfulness and informative nature of the staff, and the ease of selecting and ordering items. The delivery service is consistently commended for its speed and efficiency, with many items arriving promptly and well-packaged, even during busy periods like Christmas. However, some people were dissatisfied with issues related to delivery, including packages being damaged in transit, delayed, or delivered to the wrong address. A few other people also felt that the product quality was not always consistent, citing manufacturing errors, items differing from reference images, or breaking after first use. There were also instances where customers did not receive their ordered items or faced difficulties with identity verification for delivery.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as well-made,... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as well-built, amazing, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Users describe positive interactions with order, with many expressing satisfaction with their purchases and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing helmet. My son is absolutely delighted with his stormtrooper helmet. It's perfect for any fan. He can't wait to go to our local comic con now. Fast delivery. Will definitely order again.

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

The wide range of products is simply amazing; it has something for everyone. The quality of products sold is first-class, and the customer support team is extremely helpful and friendly. I recommend t... See more


4.5

Excellent

TrustScore 4.5 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(506)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

At first we got a damaged one

At first we got a damaged one, the battery thing was not working , emailed them and they sent a new one very quickly. They let us keep the old one too 😁. My daughter is happy to have 2 swords , though one of them doesn't glow . The customer service was very good .

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Birthday present for best friend.

I ordered Aragorn’s sword Anduril for my best mate’s birthday from Next Level UK. There are a few companies who make this sword with a variety of prices however Next Level were the most reasonable.
Me & my mate are huge Tolkien fans & I had high hopes. Anduril is a beauty and my mate is very happy with the sword as I am. It’s very well made, heavy as it should be & great quality. All the fittings come included to hang Anduril on a wall & it looks stunning. Great service & product. No hesitation recommending Next Level UK.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Ghost of tsushima tanto sword

The item I bought was really nice and good quality and the delivery was really quick. it was packed up well to prevent damage during transport all in all I am really happy. And it was worth every penny definetly will order from them again.

27 September 2025
Rated 1 out of 5 stars

I ordered a Devil May Cry sword for my…

I ordered a Devil May Cry sword for my boyfriend's birthday. A couple of days ago, I received an email saying my package was damaged in transit. They did not offer me a replacement; instead just said they would refund me. I still have not yet received the refund. The whole experience felt insincere.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent just excellent

This is one of the best businesses I've had the pleasure of buying from in a long time. A light saver, an Iron Man power source and several other items - my sone also loves them Zaz and the team so a brilliant job or curating an excellent range. Back soon for more :-)

22 September 2025
Unprompted review
Rated 1 out of 5 stars

One item didn't arrive

One item didn't arrive, the replacement is due to arrive today but have had no updates, the tracking info i get provided is not recognised. I would think they are a scam if I hadn't bought an item from them at comic con

22 September 2025
Unprompted review
Rated 5 out of 5 stars

The sword is amazing!

The sword is amazing!! Looks like the real thing and fantastic quality, the plaque that came with my Jon snow sword looks exactly like the real one, the sword too! Amazing thank you so much :)

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a Rengoku Nichirin sword from…

I ordered a Rengoku Nichirin sword from NextLevelUK and I’m really impressed. The quality is amazing and way better than I expected. It feels solid, looks great, and was packaged really well. Overall, I’m very happy with my purchase and would definitely recommend them.

31 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look