I’m Irish and plan on visiting the states this week. I was hoping to see a broadway show in New York but accidentally booked one that wasn’t going to be showing until the end of the month! The custome... See more
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My grandchildren were completely mesmerized by the whole show!!!! The Uncle was amazing! He kept the children totally focused on the show!!! The nephew was incredible! I was personally trying to... See more
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Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. M... See more
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I am splitting time between New York and Florida for family reasons and because my schedule changes unexpectedly, I need flexibility with my ticket purchases for NY shows. I had a great experience wit... See more
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Company details
About New York Theatre Guide
Written by the company
Welcome to
New York
Theatre Guide
Your premier guide for all things Broadway and beyond since 2003. We’re your one-stop shop for tickets, news, reviews, and information on the best experiences and culture in New York City.
At New York Theatre Guide, we are passionate about theatre and dedicated to bringing you closer to Broadway, Off-Broadway, and all kinds of cultural experiences from across the city of New York. Our mission is to provide all theatre, arts, and culture enthusiasts with the most reliable, up-to-date information, reviews, and ticketing services, to help you plan unforgettable experiences.
Why People Turn To New York Theatre Guide:
- 🎟️ Show Tickets: Explore all events currently on sale and conveniently buy tickets to your favorite shows directly from our site.
- 📰 Latest Theatre News: Stay informed with the latest happenings in New York's vibrant theatre scene.
- 💬 Comprehensive Reviews: Read in-depth reviews from our team of experienced critics.
- 👀 Theatre guides: Get insights and tips for enjoying the best of New York theatre. Check out our complete Broadway theatre guide for information on buying tickets, planning a theatre trip, and seeing Broadway’s best shows.
- 🎡 Beyond Broadway: Discover guides to New York City’s various neighborhoods, historic hotspots, and most popular attractions. Find out how to build a day, a weekend, or a full itinerary around your theatre trip, or discover and get tickets to cultural experiences beyond theatre, tailored to your interests.
- ✅ Trusted by Theatre Enthusiasts: Trusted by over 200,000 readers each month, from avid theatre-goers to first-time visitors to New York, our site provides reliable, comprehensive, and engaging content that enhances every aspect of your theatre experience.
Contact info
4.5
Excellent
785 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A query about a list email confirmation…
A query about a list email confirmation was dealt with quickly and resent promptly.
30 January 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for the feedback! We are glad to hear that our team was able to quickly address your query and resend your confirmation email without delay. We know how important it is to have those details handy before a show!
Cassian was brilliant and incredibly…
Cassian was brilliant and incredibly helpful - My concern was addressed quickly and I would say this was a 5 star customer support experience without a doubt. Thank you! :)
23 January 2026
Reply from New York Theatre Guide
Thank you so much for the 5-star review! We are thrilled to hear that Cassian provided such a brilliant and helpful experience. We'll be sure to share your kind words.
Take note that ticket protection is for…
Take note that ticket protection is for a voucher for another show, not for a refund, but the customer service team including Jenny and Michael were helpful in making this work for me. Thanks Michael!
23 January 2026
Reply from New York Theatre Guide
Thank you for your feedback! We are glad Jenny and Michael were able to assist you and help make the voucher process work for your needs. We appreciate you highlighting our Ticket Protection policy, as we aim to provide flexibility for future bookings when plans change. We’ll be sure to pass your thanks along to the team!
Very trust worthy
I was having issues with locating my tix and hoping to exchange them. After interchange with AI, I was connected to person who understood all my issues and was very helpful. I was uncertain about using TheatreGuide but they were terrific!
22 January 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for the wonderful feedback! We are so glad that our team was able to step in and help you locate your tickets and navigate the exchange process. It’s great to hear that we could turn your uncertainty into a positive experience. We look forward to helping you with your next theatre outing!
Easy to work with and a quick response
Easy to work with and a quick response
17 January 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for the feedback! We are glad to hear you found our team easy to work with and were happy with the quick response time. We look forward to helping you again soon!
Reply from New York Theatre Guide
Thank you for the feedback! We are glad we could help you resolve the booking error quickly. We hope you have a wonderful time at the show!
Very quick response time & resolution
Very quick response time & resolution! Although I am old school & prefer speaking my Customer Service Representative, Alex came across as kind & concerned about resolving my issue. He definitely deserves 5 stars & I appreciate your company understanding my concerns. Definitely you have a return customer because of it.
12 January 2026
Reply from New York Theatre Guide
Thank you so much for your kind words! We’re thrilled to hear Alex was able to resolve your issue quickly and with care. We’ll be sure to pass along your 5-star praise to him. We really appreciate your support and look forward to helping you again soon!
Reply from New York Theatre Guide
Thank you so much for the kind words! We’re thrilled to hear you had such a great experience and really appreciate your support.
Superlative customer service
Jenny, Alex, Andy and Keith have each recently helped me as I tried to attend a show and had to cancel. As I've said in each of my e-communications with them, I've had stellar service with quick responses and exceptional solutions. It's rare indeed to experience this type of personal customer service online or otherwise, these days and I commend you all.
4 January 2026
Reply from New York Theatre Guide
Thank you so much for your incredibly kind feedback! We’re delighted to hear that Jenny, Alex, Andy, and Keith all provided stellar service with quick responses and thoughtful solutions. We’ll be sure to pass along your praise to them — it truly means a lot to our team.
Reply from New York Theatre Guide
Thank you for your feedback! We’re glad to hear that Marika was extremely helpful. We’ll be sure to pass your kind words on to her!
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re delighted to hear that Michael was kind and able to solve your problem quickly and effectively. We’ll be sure to pass your praise on to him!
The response is always on time and on…
The response is always on time and on point! Thanks for assisting us Michael!
23 December 2025
Reply from New York Theatre Guide
Thank you for your feedback! We’re thrilled to hear that Michael was able to assist you promptly and effectively. We’ll be sure to pass your praise on to him!
Michael went above and beyond to assist…
Michael went above and beyond to assist me and did a fantastic job! Thank you Michael!
17 December 2025
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re thrilled to hear that Michael went above and beyond to assist you. We’ll be sure to pass your praise on to him!
Overpriced
Overpriced. Bad selection. Impossible to cancel even minutes after the purchase. I should have known better. Always buy direct. Won’t use them again.
13 December 2025
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Ticket prices and availability are set by the production and can vary. Cancellations are subject to the terms of the ticket and any optional protection purchased. As a ticket agency, we work with theatres and productions to provide access to a wide range of tickets. Prices can vary based on demand, availability, and associated booking fees, which allow us to continue offering this service. We appreciate your perspective and your honesty.
I’m more than thrilled with Jenny’s…
I’m more than thrilled with Jenny’s help.
She helped me tremendously. I had to cancel my purchase due to the conflict of interest. Jenny helped me get a full refund after I purchased new tickets.
Thank you so much Jenny for working with the box venue and making it happen for me
12 December 2025
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re delighted to hear that Jenny was able to assist you and secure a full refund while coordinating with the venue. We’ll be sure to pass your praise on to her!
Excellent customer service
I purchased tickets for a night out with a friend. Her plans changed so I wanted to transfer my tickets to someone else to use. I didn’t know how to do it so I contacted customer service on the chat option and Marika emailed me back promptly. She very clearly explained to me how to do it and emailed the ticket barcodes for me. Wonderful service. Thank you, Marika!
11 December 2025
Reply from New York Theatre Guide
Thank you so much for your feedback! We’re thrilled to hear that Marika provided clear instructions and promptly assisted you with transferring your tickets. We’ll be sure to pass your praise on to her — she’ll be delighted to hear it!
Mariska was very helpful!
Mariska was very helpful!! She handle my case with care and concern
2 December 2025
Reply from New York Theatre Guide
Thank you so much for your kind words! We’re delighted to hear that Marika was able to assist you with care and concern. We’ll be sure to pass on your lovely feedback to her.
Answered my email immediately resolved…
Answered my email immediately resolved the issue exceptional service thank you so much
1 December 2025
Unprompted review
Reply from New York Theatre Guide
Thank you so much for your kind words! We’re thrilled to hear that your issue was resolved quickly and that you had an exceptional experience with our team.
Marika was very helpful and resolved a…
Marika was very helpful and resolved a mistake (which I made on my own) and did in a timely fashion too boot!
26 November 2025
Reply from New York Theatre Guide
Thank you for sharing! We’re glad Marika was able to help and resolve the issue quickly. We’ll be sure to pass along your kind words!
Terrible experience.
Terrible experience.
Was charged for the wrong ticket wrong day and couldn’t change it. I selected a ticket for today not for a weeks time
They were about to charge me for two tickets also. I caught that right in time
Total scam. Give me my money back
24 November 2025
Unprompted review
Reply from New York Theatre Guide
We’re very sorry to hear about this experience. It sounds like there was an issue with your order. It seems like the wrong date was originally selected at checkout. Our team is always available via live chat or email to review orders, provide options, and ensure you are able to see the performance you intended. Please reach out so we can assist you directly as we were unable to locate your account from this review.
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