NewWay Car Hire Ireland Reviews 

905
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, efficient staff at the desk and mention that airport pick-up and drop-off processes are remarkably quick and entirely stress-free. Travelers truly appreciate the transparent, all-inclusive pricing model, which covers full insurance without any unexpected hidden fees or large security deposits required upfront. Some reviewers were not happy with vehicle maintenance, mentioning unexpected mechanical troubles, flat tires, and feeling left on their own when trying to get prompt roadside assistance. A few other people also felt that the cars sometimes showed signs of heavy use, with scratches or scuffs present upon collection.

What people talk about most

Service

Consumers find service to be positive, highlighting quick and efficient check-in and pick-up procedures... See more

Product

Customers consistently note ambiguous experiences with product, as feedback regarding vehicle quality varies... See more

Price

Reviewers highlight positive aspects of price, noting that rates are very reasonable and competitive for an... See more

Staff

People report positive experiences with staff, highlighting helpful and friendly service during vehicle... See more

Location

Clients share ambiguous opinions on location, with mixed feedback regarding accessibility. Some consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Collected car from airport car park just a 2 minute walk from the arrival terminal after collecting key from the NewWay desk in the arrival hall. However large scrape damage on passenger side a bit u... See more

Company replied

Rated 4 out of 5 stars

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water te... See more

Company replied

Rated 5 out of 5 stars

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to... See more

Company replied

Rated 5 out of 5 stars

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... See more


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

905 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(905)

396 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Taking the hassle out of Car hire!

Simple and easy online - paid up front.
Staff at desk in Dublin were great - took fuel deposit. Connection to carpark to collect keys was seamless. Will use again.

4 July 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you!

Rated 5 out of 5 stars

Hustle free

Easy, clean car and hustle free service. Booking process is the easiest ever .

10 July 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks for the kind review.

Rated 1 out of 5 stars

Lack of Courteous Practices and Decency

I made a reservation which I thought I had canceled. The day came and of course I’m a ‘No Show”. This company never sent a reminder email of any kind, not even to say we look forward to seeing you in 2 weeks, for example. I ended up going with another very reputable company with excellent customer service that feels very personal, they actually send an email prior to pickup as a form of touching base which would also serve as a reminder. Beware of a company that puts profits ahead of decency.

26 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Theresa,

I am sorry to read your review. We have been operating since 2020 and this is the first time I am reading feedback of this nature.

We would never intentially mislead a customer.

When a booking is made and cars and fleet is alocated we are no longer in a posititon to retn that car out to others.

We have a generous cancelation policy. Bookings are free to cancel. You will get a full refund if you cancel up to 24 hours before pickup time. You will get a full refund less €45.00 if you cancel within 24 hours but no refund is provided in the case of a no-show.

Regards,
Niamh

Rated 1 out of 5 stars

Never again

Thought these were the business till they showed their true colours. I've learnt my lesson and I will never use these again. Underhanded and deceitful! Just because you have it in your terms doesn't make it right!
Used this company while my own car was off the road. I rented 3 and the last one they done me right over. As I didn't have an exact date when my car would be fixed I had to extend the rental a bit. One the 2nd car they didn't refund my fuel deposit in full. For what reason I've no idea. The last car I was charged 2 fuel deposits and assured I would be reimbursed. The last time I extended I told the rep I might leave it back early as I might not need it for the full time (2 weeks) nothing was said except ok so I thought it would be no problem getting refunded what I didn't use. My car was finally fixed so was able to leave it back with 8 days to spare. Nothing was said to me at the desk. I waited for my refund and I knew it wasn't right when I did get it so chased it up to which i was told they would be unable to issue a refund . I will not be using your company again and will be telling everyone about how sneaky you are as a company. To think I actually recommended you before this. This is how I'm repaid!

6 July 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Aoife,

Please email care@newway.ie with your RA number mentioning this reivew so we can look into this particularly the fuel hold. This should be reverted once you return the car full.

On the unused days, our terms of rental state there is no fee for returning early but it won't be possible to issue a refund for unused days.

Your situation is unusal, please let us look into it .

Reageds,
Nimah

Rated 2 out of 5 stars

The car was we feel unroadworthy

The car was we feel unroadworthy. Brakes shuttered, engine worked hard. Very thirsty on fuel. Gear shift difficult to work.
It also smelt like someone had vomited in it. It also hadn’t been touched when collected as it had cobwebs all over it.

4 July 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

This does not sound like the usual experience with us. Please email care@newway.ie with your RA number mentioning this review so we can fully investigate.

Rated 5 out of 5 stars

Friendly helpful staff easy to rent…

Friendly helpful staff easy to rent easy to pick up and drop off most Important new and clean cars I can highly recommend to everyone who is interested

6 July 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks you for the kind feedback Dr Izzet.

Rated 5 out of 5 stars

I recently rented a car from ⁠NewWay…

I recently rented a car from ⁠NewWay Car Hire in Dublin, and I couldn't be happier with my choice. I picked up the car in Dublin and dropped it back off at Dublin Airport. From start to finish, the entire process was exceptionally easy and straightforward. Booking the vehicle online, picking it up, and dropping it back off was completely seamless and stress-free.
The vehicle itself was in immaculate condition, spotless, and perfectly clean both inside and out. Another fantastic thing about NewWay is that all insurance costs and everything else are fully included in the price. There were absolutely no hidden fees or unexpected costs at the counter, which gave me complete peace of mind. Additionally, their payment flexibility is a huge bonus. Unlike most other rental companies that strictly require a credit card, I was able to use my Visa debit card for the deposit.
This was honestly the best car rental experience I have ever had. I am super satisfied with their service, and I will definitely use them again for my next trip to Ireland. Highly recommended!!!

19 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your fantasitc review, JM, and for your five star rating! We really appreciate you taking the time to share your experience, and we hope to see you again in the future.

Rated 5 out of 5 stars

Thank you New way

I think normally European rental vehicles was expensive and service is not good.

But in new way service is fantastic and friendly. Thank you very much.

11 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Lucy,
We are delighted to hear you enjoyed your experience with us. Thank you for your kind review and 5-star rating!

Rated 5 out of 5 stars

Great car rental

Great car rental, affordable, car was in good condition. No issues.

19 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Jonathan,
Thank you for taking the time to leave us a 5-star review! We hope to see you again soon!!

Rated 5 out of 5 stars

So simple and easy,car was exactly what…

So simple and easy,car was exactly what I asked for.No massive deposits on my credit card and no pushy agent trying to up sell me insurance just one single no fuss payment.I will definitely be using NewWay again next time I'm in Ireland

26 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for your wonderful 5-star review, Alan. We look forward to seeing you again for your next rental

Rated 5 out of 5 stars

New Way Car Hire

Pick up was fast and efficient. Staff were very helpful and courteous. Would always choose this company in the future.

22 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for your wonderful 5-star review, Mary! We hope to see you again soon!!

Rated 5 out of 5 stars

Picking up and returning car was a…breeze

Picking up and returning car was a breeze. The peace of mind we had with full insurance coverage as American drivers was worth it. I would rent from this company again.

23 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your wonderful review, Edie! We appreciate your 5-star rating!

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, kind staff and very uncomplicated. Had a Suzuki S Cross, fine car for driving around even on narrow streets. Chose New Way because everything is included in the offer. Thank You very much, if we return we return to New Way. Chris.

24 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Chris,
We are delighted to hear you enjoyed your experience. Thank you for taking the time to leave a 5-Star review!

Rated 5 out of 5 stars

Very easy pricess

Very friendly staff on the New Way desk at Dublin Airport. It was lovely to speak some Gaeilge with them.

Seamless process from ordering online to returning the car.

18 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Go raibh míle maith agat, Kerry! We appreciate your wonderful 5-star review and look forward to your next rental with us!

Rated 5 out of 5 stars

Always Easy Car Hire

I love the way NewWay make the whole car hire process very easy. No huge deposits, just pay and go, 3rd time I have used them when travelling to Ireland.

21 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Paul,
Thank you for your great feedback and 5-Star rating.
It's wonderful to know that our professional and efficient service made a positive impression on you. We look forward to welcoming you back for your next rental.

Rated 5 out of 5 stars

Very easy pickup service at Dublin…

Very easy pickup service at Dublin central and even easier drop off service at Dublin airport. Excellent car. Did many km/miles on it.

10 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, John, for taking the time to leave a 5-star review for NewWay Car Hire Dublin City.

We're delighted to hear that you found our pickup and drop-off services convenient and that the little white car performed excellently for your journey.
It's wonderful to know you enjoyed the great economy and covered many miles with ease. We’re thrilled you enjoyed your experience. See you again soon.

Rated 5 out of 5 stars

Great new option - After many years of renting in Dublin…

After many years of renting in Dublin with the major brands (hidden fees, stressful insurance upsell, deductible surprises etc.), i have now switched 100% to renting with NewWay. I have used NewWay twice this year and I'm 100% satisfied - I love the all in rate including insurance that is still very competitive plus the pick up and drop off at the airport terminal (no offsite shuttle bus). Their staff are friendly and the experience is totally absent of stress (anyone who has rented at Dublin airport knows what I mean!)

21 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Shane,
Thank you for your wonderful 5-star review.

The parking spaces are allocated by the Dublin Airport Authority. We will do our best to provide a car on site but due to these constraints, we can’t guarantee it.

We will do our utmost to facilitate terminal pick up but unfortunately it cannot always be guaranteed, especially in busier times.

Rated 5 out of 5 stars

Very easy to hire a car and amazing…

Very easy to hire a car and amazing price would recommend

20 June 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Clare! We appreciate your wonderful review and 5-Star rating. Hopefull we will see you again soon for your next rental!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look