New Vision Cleaners Reviews 24

I chose New Vision Cleaners to deep clean my 1 bed flat. A job was done overall, however details missed. Some surfaces like my extractor fan and bedroom light and mirror were left covered in smears. Skirting boards under radiators were left unclean - considering the price, this isn't great.

The cleaners were friendly and helpful.
However, Alex on email was god-awful. I received an email after an hour or so of the cleaners being here, being advised there was pet hair so I'd be charged another £45 and telling me how bad I am for not telling them I have a pet. I have never had an animal live here, and haven't had a dog visit for 2.5 years - never with dark hair. I've also had cleaners in the past so there is just no way. These dark, shorter hairs they were showing me - were my boyfriends!

I felt this email highly unprofessional, especially as I'd been advised by one of the team, that the third member was running late. I was then scolded by Alex on email as he advised the Manager always comes later to wash the sofa - to which I clarified it was his own staff who advised me she was late.
I was also told I'm lucky they didn't charge me for the fact they stayed after 3 hours, when I was advised it was up to 3.5 hours anyway - I came into my lounge to see one woman chilling on my desk chair.

They must have seen much worse than mine before but I won't be using them again.

We booked for a rental exit clean for Sunday 16th Nov
Shortly before 8am we received a call to say the cleaner can't make it because the roads in Fulham are blocked with the 10k. I very politely suggested later that day or Monday morning, they wouldn't move things to accommodate.
An email shortly followed stating we would have £25 deducted from our deposit to cover the time they "wasted"
Having never heard of such a policy or saw it in the contract I asked for an explanation of why we have to pay because your office didn't plan properly for staff to travel "We don't fly helicopters" came the terse reply from customer services. Their theory was that it's our responsibility to check the cleaner had access and that includes the roads. I seriously don't think
New Vision expects a client to check the underground and various travel options are available on the day of your clean, moving is stressful enough. After several emails and phone calls they realised we were not going away and we got our full deposit back but, boy did they put up a fight. What would happen if you had a cleaning complaint as customer service has been questioned on other reviews, tbf for balance the actual cleaning ones are good. Hope this honest and fair review helps all parties.

Excellent Cleaning Service providers. They did a very wonderful job, and I'm happy to recommend them.

I recently hired New Vision Cleaners for a deep clean of carpet in my house and I was very impressed with their service. The results were fantastic. The carpets looked almost new and felt much softer underfoot. They managed to remove several old stains that I thought were permanent. The entire house smelled fresh and clean. I am very satisfied with New Vision Cleaners and would highly recommend their services. I will definitely use them again for my next carpet cleaning.

This company give you really PEACE of mind, specially when you are moving. They made the moving process much smoother by ensuring the property was cleaned to perfection. Great job!

Had New Vision Cleaners around today to have our flat cleaned before putting it on the market. 3 hours later and the flat is immaculate. Couldn’t recommend them more. Amazing job. Would highly recommend.

I have used many other companies but this is the best. Guaranteed quality and accuracy. I recommend!

Our family had a great experience with New Vision Cleaners.We use their services often and they are reliable partner.Great communication, professional work and friendly customer support. I would highly recommend them! You are the best!

Great job New Vision Team!

We have been having our house cleaned by New Vision Cleaners for the past two months and found the cleaning standard to be below average.

We were promised a high standard of cleaning, especially given the higher than average rate. Essential parts of the house such as the bathroom floor were consistently missed, as were smaller jobs such as cleaning of mirrors, light fittings & picture frames.

After deciding to part ways with New Vision cleaners, during their last visit to us a considerable dent was made to our freshly painted wall, not only denting the wall, but chipping off a large area of paint. Having brought this to the attention of the customer service department not only were we not offered any form of good will gesture or apology, but instead it was inferred that my husband and I were lying!

We are in no way unreasonable people & we do understand that accidents happen, however the dishonesty in this situation was very upsetting. To not confess to a mistake & then deny it makes me question the trustworthiness of the staff employed by New Vision Cleaners & certainly the unprofessional manner shown by the ‘customer service’ agent.

I would never use New Vision Cleaners again, nor would I recommend them to anyone.

If you are looking for hard working, trustworthy cleaners that will take care when cleaning your home, look elsewhere.

We had our home cleaned twice by New Visions Cleaners and can't fault the service they provided; however their customer service is horrible.  When I cancelled the service, they let me know they have a two week notice period per their Terms & Conditions so I would still need to pay for the next two weeks which was totally fine, I understand.  However they still sent a cleaner to my home a few days later and insisted they clean anyway, we eventually got them to leave after calling the office but this was totally unnecessary.   Then three days after sending the final invoice they emailed me threatening legal action if I did not pay; threatening legal action after 3 days is absurd. The aggressively bad customer service far outweighs the good job they did; will never use them again. 

New Vision cleaners were exceptional! We contacted them for our end of lease clean and they did an amazing job. They were very easy to contact, great communication on the day of our move and the team did a fantastic job. A huge thank you to the team, I would highly recommend them!

I used New vision cleaner for an end of tenancy clean last week. They were simply amazing. Cleaned the two bedroom flat plus oven to a very high standard. Alex and her team didn’t cut corners, they were very professional and hard working. Would 100% recommend and will be using them again.

After my first born came to this world, I quickly discovered the need for a cleaner and I must say I definitely made the right choice with New Vision Cleaners! Brilliant work, outstanding quality of work and positive and smiling personnel. I highly recommend the service!

NVC always provide an amazing service, prompt and polite customer service and exceptional cleaning staff.

I wouldn't go anywhere else and never fail to recommend them. In the 15 years of hiring various cleaners for my domestic and commercial properties, the staff I have had from NVC have been by far the best.

Exceptional standards. Highly recommended

We have had a great experience with our cleaner, she's always on time, cheerful and does a great job. Would highly recommend

Excellent service, reliable and professional, highly recommended.

I have been using the cleaning company for over 5 months, where I have a lovely cleaner who is reliable and does a great job on our flat. I'm really happy with the service that's been provided and happy to recommend.

Great oven clean - efficient, friendly and would definitely recommend. Competitive pricing also.

The End of tenancy team is brilliant. It does over and above what is requested and takes pride and pleasure in their work. A joy to have them around this morning