Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... See more
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Review summary
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Reviews shaping this summary
I recently discovered Newby Teas, and I’ve been genuinely impressed by the quality and presentation. From the moment you open the packaging, you can tell great care has gone into every detail — the a... See more
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My husband used to buy my Earl Grey tea bags from Newby from Waitrose/M&S but unfortunately they stopped selling them, panic all round. Thankfully he found them online directly with Newby and have bou... See more
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How have I missed out on this perfect tasting Earl Grey tea? This without exaggeration is the best taste ever! I came across it recently at a hotel and I now have bought it mail order directly from Ne... See more
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Company details
About Newby Teas
Written by the company
Newby Teas is the world’s most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
Contact info
105 St John St, EC1M 4AS, London, United Kingdom
- 02075534521
- customercare@newbyteas.com
- www.newbyteas.com
4.7
Excellent
104 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Newby Teas
Hi Ian, we’re happy to hear you appreciate the quality of our teas, thank you for your kind words. Newby Team x
Always satisfied when I ordered.
Always satisfied when I ordered.
Tea quality and packaging design.
Very beautiful
11 March 2026
Reply from Newby Teas
Hi Nobuko, it’s always a pleasure to hear you’ve had such positive experiences with us. Thank you for your lovely feedback. Newby Team x
Easy to order online and kept inmfrmad…
Easy to order online and kept inmfrmad of when to expect delivery.
6 March 2026
Reply from Newby Teas
Dear Adrian, we’re pleased to hear the ordering process was smooth and that you felt well informed throughout the delivery. Thank you for your kind feedback. Newby Team x
Reply from Newby Teas
Phil, thank you, we’re so pleased to hear that. Newby Team x
Arrived within time scale
Arrived within time scale. Pleasant packaging. Tea is as expected , good quality and delicious.
20 February 2026
Reply from Newby Teas
Dear Gina, perfectly timed, beautifully presented, and enjoyed just as it should be, thank you for sharing this with us. Newby Team x
Elegant glass Tea pot
Beautifully crafted tea pot with a mark of quality and just perfect for my morning tea
Thank you I love it
3 March 2026
Reply from Newby Teas
Hi Roy, we’re pleased to hear you love your teapot, it sounds like it has found the perfect home. Newby Team x
Reply from Newby Teas
We’re so pleased you enjoyed the tea and appreciated the care in its presentation. Thank you for sharing your thoughts. Newby Team x
The best peppermint tea
I have tasted many peppermint tea products. Most have a hint of peppermint in them. I was very surprised when I tasted yours. I could truly taste the peppermint in them. Excellent.
26 February 2026
Reply from Newby Teas
Mrs Sewell, we’re so pleased you enjoyed the true peppermint flavour, thank you for your lovely feedback. Newby Team x
Reply from Newby Teas
We’re truly sorry to hear that the tea did not meet your expectations. We take great care in sourcing and crafting our blends, so your feedback is important to us. If you would be willing to share which tea you tried, we would really appreciate it. We would also be delighted to recommend a blend more suited to your taste preferences. Please feel free to contact us directly so we can assist you personally. Newby Team x
Great service
Well Newby teas are simply the best around and delivery was impeccable. Timely, extremely well packaged and exactly what I purchased. Nice little taster box was added as a complimentary gift.
19 February 2026
Reply from Newby Teas
Thank you for your kind words! We’re so pleased you were happy with the delivery, packaging and your complimentary taster. It’s always a pleasure to add a little extra for tea lovers. Newby Team x
Reply from Newby Teas
A beautiful 5★! We couldn’t ask for more. Newby Team x
Lovely Earl Grey
Had a Newby Earl Grey in Cambridge and loved it. Ordered myself a box and very happy. Lovely Earl Grey and delivered quickly.
18 February 2026
Reply from Newby Teas
We’re so pleased you discovered our Earl Grey in Cambridge and are now enjoying it at home. It’s one of our bestsellers, and we’re very proud of this blend. Thank you for your support. Newby Team x
How have I missed out on this perfect Earl Grey tea for so long?
How have I missed out on this perfect tasting Earl Grey tea? This without exaggeration is the best taste ever! I came across it recently at a hotel and I now have bought it mail order directly from Newby, as I now can't go back to even the well known brands purchased usually in supermarkets.
12 February 2026
Reply from Newby Teas
Some discoveries are worth the wait! We’re delighted our Earl Grey made such an impression and honoured that you chose to order directly from us. Newby Team x
Reply from Newby Teas
Thank you, David. It’s wonderful to know the tea met your expectations and that delivery was prompt. Your feedback is greatly appreciated. Newby Team x
Wonderful product delivered quickly and…
Wonderful product delivered quickly and efficiently within two days of the order being made.
6 February 2026
Reply from Newby Teas
We always do our utmost to dispatch orders promptly. After all, the perfect cup of tea should never be kept waiting. Newby Team x
Reply from Newby Teas
Thank you for your kind words. An excellent experience is always our aim and we’re delighted this was yours. Newby Team x
Lovely tea the best one I’ve tasted…
Lovely tea the best one I’ve tasted outside of home made
6 February 2026
Reply from Newby Teas
Thank you for such a generous compliment. Newby Team x
Reply from Newby Teas
Thank you for your lovely feedback. We’re so pleased to hear that your order arrived quickly and that you’re happy. We truly appreciate your support and look forward to serving you again soon. Newby Team x
The best Jasmine Green Tea
I really enjoy the Newby Jasmine Green loose leaf tea. It’s a gentle smooth flavoured tea and just perfect for a relaxing warm drink.
A bit pricey but worth the extra cost for the quality.
3 February 2026
Reply from Newby Teas
Thank you for your lovely feedback. It is scented with real jasmine blossoms and never artificial flavourings, giving it its gentle, smooth character. Newby Team x
I can't evaluate the experience because…
I can't evaluate the experience because it hasn't arrived yet.
16 January 2026
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