Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more
Company replied
I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more
Company replied
I only recently discovered this brand when I was shopping on a trip to Cambridge. I bought an outfit in the boutique I visited. I have since discovered the NFD website. The first dress purchased onli... See more
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Company details
About Never Fully Dressed
Written by the company
The fashion brand that makes you feel as amazing as you are... ✨
Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram!
SHOP NEWNESS
SHOP DRESSES
SHOP NFD CLASSICS
NFD LOYALTY
NFD INSTAGRAM
CONTACT NFD
Never Fully Dressed
Written by the company
- Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
- We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞
We ship worldwide 🚀✨
Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕
Contact info
Unit E Grangewood House, IG10 3TZ, Loughton, United Kingdom
- 0203 861 5959
- love@neverfullydressed.com
- www.neverfullydressed.co.uk
4.3
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Order done on 6 May and still not…
Order done on 6 May and still not received and no reply to my email.
18 May 2026
Reply from Never Fully Dressed
Hi Céline, sorry to hear this. I can see your order is in transit, I have passed your feedback on to our customer Services team to come back via email asap 🌟
Shocking quality and expensive delivery & returns
Ordered a dress and paid around £5 for delivery, when the dress arrived it was nothing like the photo. It was cheap, the colours were different and the fabric felt awful against my skin. I expected more from a dress that is worth £100. I returned it with another £5 fee which meant I lost out on £10 and overall a bad experience! Never ordering from here again.
18 May 2026
Reply from Never Fully Dressed
Sorry to hear this Shelby, I can see you requested next day delivery at £5.95, our standard delivery service is £3.95, and returns are £3.99 to cover courier costs
We always aim to provide accurate imagery & detailed product descriptions, we are sorry to hear the product didn't meet your expectations on this occasion. Customer feedback is extremely important to us, we have passed this onto relevant teams 🌟
Quality and refund poor
The item was of poor quality, and I have returned it and still no refund, this is extremely poor especially for my first time purchasing. I would not be recommending NFD as I've emailed also regarding my return and it just being pushed around in circles. Not what I expected as a new customer.
21 May 2026
Reply from Never Fully Dressed
Sorry to hear this Sara. I can see your return was sent to us on the 27th May, our returns can take up to 7 working days for the team to process once received. I have passed your feedback on to the Customer Service team who have also come back on email. I hope this resolves your concern ♡
Reply from Never Fully Dressed
So great to hear, you cannot beaut our Tilly dresses (if we do say so ourselves!) Have the best time in NFD 🧡
Fabulous brand
Fabulous brand , excellent quality and always stylish and a bit different ,my absolute favourite !!! Excellent service as well
21 May 2026
Reply from Never Fully Dressed
Yah! We love this, thank you for taking the time to share Victoria 🌸 Enjoy your NFD!
These dresses are beautiful
These dresses are beautiful. I have three of them. They are very elegant looking, comfortable and fit well.
Beautifully packaged and arrived very quickly.
20 May 2026
Reply from Never Fully Dressed
The Coral Fawn is an amazing style, so glad you love as much as we do 🧡 thank you for taking the time to share your review 🧡
The perfect dress
Wow a perfect dress! I bought it for a wedding and it’s beautiful, I had so many compliments.
The quality of the dress is fantastic and the order and delivery process was so simple and quick.
20 May 2026
Reply from Never Fully Dressed
One of our faves for sure Sheena, we are so happy you love & YES to the compliments ❤️ thank you for taking the time to share your review ❤️
Flattering Fit & Vibrant Colours
Quality products that fit & are as every bit as vibrant as they appear on the website plus shipping is super fast!
20 May 2026
Reply from Never Fully Dressed
So lovely to hear, thank you for taking the time to send a review ⭐ Enjoy your set, it's a beautiful style
Very disappointed
Very disappointed with the customer service from Never Fully Dressed.
I returned my order (Order #1825929) via an InPost locker on 16 May and have still not received any update regarding my return or refund. To make matters worse, I emailed customer services on Saturday to follow this up and have not received any response whatsoever.
At this point, I find the lack of communication extremely frustrating. Once a company has your money, you expect at the very least to be kept informed about the status of your return. Being left completely in the dark for weeks and then ignored when chasing for an update is not the level of service I would expect from a brand of this size.
I appreciate that returns can take time to process, but a simple acknowledgement or response would go a long way.
Unfortunately, my experience so far has been disappointing and has left me reluctant to order from Never Fully Dressed again.
11 May 2026
Unprompted review
Reply from Never Fully Dressed
Thank you for your feedback, we appreciate your disappointment. I can see that the refund has been issued with email confirmation shared today, we hope this resolves everything 🌟
Your materials are very nice especially…
Your materials are very nice especially the mesh pieces!
Delivery service excellent!
Ordering has been easy!
20 May 2026
Reply from Never Fully Dressed
Yah, we love to hear this Chloe 🌟 The Rio Mesh is one of our faves for the summer! Have the best time in NFD 🌟
I returned an order to Never Fully…
I returned an order to Never Fully Dressed worth over £400 and never received my refund. After chasing this with customer services, I received one response stating that an item was allegedly missing from the return. I replied politely to query this, but I have now had no response for over a week despite attempting to contact them through multiple channels.
I have unfortunately been left with no other option but to raise this with my card provider. I’m extremely disappointed with both the lack of communication and the overall customer service experience.
I have always loved this brand, which makes this even more disappointing. However, after this experience, I’m afraid I won’t be purchasing from them again. Good customer service is what makes a brand successful, and sadly this experience has fallen far below expectations.
7 May 2026
Unprompted review
Reply from Never Fully Dressed
Sorry to hear this Katie, I am unable to see an email regarding this, could you kindly share with love@neverfullydressed.com so that we can look into this further 🌟
One item missing and customer service…
One item missing and customer service take a long tome to reply after each bit of communication
20 May 2026
Reply from Never Fully Dressed
Sorry to hear this, I can see our team have issued your refund & shared confirmation of this on email. Hope this resolves your concern 🌟🌟
The two piece just didn’t live up to…
The two piece just didn’t live up to expectation. I knew that the model was 5’4 so would look different but it looked so different. Material, fit and colour.
20 May 2026
Reply from Never Fully Dressed
Hi Alana, thank you for taking the time to feedback. Sorry to hear you did not love your items this time, we hope something can work in the future 🌟
Reply from Never Fully Dressed
Hi Amanda, glad you love 🌟 We offer multiple shipping options including free next day delivery subscriptions, our returns are prices at £3.99 which covers the courier charges
Quality of the dresses is worse than…
Quality of the dresses is worse than Zara but 5x the price
20 May 2026
Reply from Never Fully Dressed
Sorry to hear that your recent order didn't meet expectations. We work hard at continuing to improve our processes to reflect the commitment that goes into our designs 🌟 Feedback is important to us & has been shared with the team
Clothing is good
Clothing is good. Pricing a bit high. £39 for a cotton vest...rethinking to check out other brands and buying less from the brand now.
20 May 2026
Reply from Never Fully Dressed
Thank you for your review, pleased to hear you are happy with your item & appreciate your feedback on pricing. We work hard balancing quality, design and responsible production, while creating pieces that can be worn & loved for years to come 🌟 We appreciate all feedback & have passed this onto the team
🌟 Thank you for your support for NFD
I love Never Fully Dressed for so many…
I love Never Fully Dressed for so many reasons, the design and quality of the products is fantastic, the pricing is on the high side but when you factor in the quality of the materials and how well they are made - the price is fine. i think more than anything it’s the vision - these items are unusual, they have no one to compare to and i love that.
Delivery is super quick and the packaging is super cute! thann you NFD!
20 May 2026
Reply from Never Fully Dressed
We love this Sarah - thank you! 🌟 You've picked one of my faves for the season, our balloon trousers 🌟 Have the best time in NFD
Poor Quality, Ridiculous Prices!
I paid $131 for what look like a cheesy tank top, made from extremely cheap fabric that was probably made in China. Your quality is poor and your prices are ridiculous!
20 May 2026
Reply from Never Fully Dressed
Hi Susan, sorry to hear this. We would be happy to review further if you would like to share details via love@neverfullydressed.com ⭐
Reply from Never Fully Dressed
Thank you Annmarie, such a beautiful dress, we hope you have the best time wearing it 🌺
Reply from Never Fully Dressed
Thank you Catherine, this is so great to hear 🌟 Enjoy your NFD, great choices
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