Network Homes Reviews 

The worst organisation, I’m not a tenant of theirs thank god but I’m still dealing with crap because of one of their tenants, the housing manger is a liar he’s given two separate removal dates for an antisocial behaviour tenant and the tenant is still there I believe he just made those dates up to make me think action had been taken I’m now taking it to a solicitor I’ve actually had enough of these lying ass people they don’t do nothing about anti social behaviour these people will have you living with all sorts of illegal behaviour, harassment and fuckery . If I could give 0 stars I would give minus 0 stars

I phoned about another matter and spoke to young lady who told me the computer was a little slow so why we were waiting she asked if there was anything else she could help with i said I would like a new kitchen she said she would check and told me I was due in 2020 so I agreed that was lovely so she would pass it on to the admin planning department we went on to sort out the other matter and left it at that. The next day a lady from the planning department rang a not only was she very rude and abrupt but patronising telling me I was not due a new kitchen until 29 -34 which was fine although the kitchen is falling apart it was her whole attitude and then to assume that I couldn't send pictures in an E mail and saying the other lady who was very helpful should not have told me I was due a new kitchen well if it was wrong how come she had that information also I told this rude young woman that a surveyor who came a few years ago had said the place needed new windows and a new kitchen but this lady said they do not have a women surveyor at this point I told that you did at the time and surely there must be a report but she said we don't keep reports so what us the point then, all she had to say was I wasn't due for a new kitchen yet without the attitude.

Thank you for the opportunity to voice my appalling experience with Network Homes.
Although I am not a tenant of NH, my recent experience with them shocked me beyond belief.
One of their tenants approached me regarding a flat exchange, the exchange would have been a 3 way swap with the tenant moving to the other persons home and me moving into hers if all went well.
I believe at this stage a little background may help to put things into context.
I am a senior downsizing from a 3 bed first floor flat and I was looking for a 2 bed with a small garden.
I have a 3 bed as I have 2 daughters and had husband (now deceased.)
Chldren are now grown and I decided to downsize but because I have grandchildren, I decided to apply for a 2 bed as my family and grandchildren visit and stay over regularly especially if I am unwell. Most housing consider elligibility on a case by case situation before making a decision regarding elligibility.
The lady whose 2 bed premises I was applying for was terrified of dealing with NH, I did not know why at the time and assumed she was going through a personal trauma of sorts and I tried to be as supportive as I could. On visiting her premises, the place was derelict and not fit for purpose but she assured me that NH were going to do a refurb of sorts and showed me a letter she received from NH. I was assured new kitchen and bathroom was in the pipeline. She was living elsewhere at the time as the place was in such a state. I liked the street and I saw potential in the flat as a home for someone like me so I filled all the forms as did the other parties and we sent them off.
My Housing Association was particularly helpful as the forms were quite complicated but my exchange partner said her landlord said there was something wrong with the forms and she was afraid to ask what was wrong.
Eventually, she came to my home and I helped get all the forms together, sent hard copies (via Royal Mail) to NH. the tenant sent scans of everything we sent them via her phone, we ask for assistance with the forms and to let us know if there is anything that they need.
Now they have accepted all our signed documents but once again no urgency to respond and the lady who is my potential exchange partner is beside herself with anxiety. I was beginning to see that something was very wrong here.
Eventually I receive an e.mail with an attachment of an e.mail sent to the tenant saying that they refused the exchange on the grounds that I am a single occupant but that they have been in touch with my landlord to negotiate with them for my 3 bed flat and they will give me a 1 bed flat.
I was very angry, not only was this a breach of my privacy / information but also of my civil rights but I decided to take the high road and give NH the benefit of the doubt and appeal their decision on the grounds that they did not have all the information of my case and there for any decision made without that is unsound.
I sent them a letter apologising for my oversight as I realise the forms do not convey anything of who we are or our needs and situation fully.
I gave them a synopsis of my situation but heard nothing back.
I am 73 years old so I thought I have missed something here, I need to learn more about the exchange system so I wrote to my MP for an appointment to ask for their advice, this was not meant as a slight against NH it was an attempt to educate myself as to what I may be missing or doing incorrectly. Unfortunately, the MP wrote directly to NH without letting me know what they said or why, so I was blindsided.
I eventually (no rush here) received a 2 line sentence form NH saying that they do not have to communicate with me as I am not their tenant.
How dare they, they accepted my signed form, they are duty bound to include me in all communication. They quoted policy which is a self serving and not in anyway in the interest of the tenant or person communicating with them. Without my consent or permission they tried to negotiate for my property with my housing manager, this I have in writing from the tenant and verbally from my housing manager.
In the meantime I still had no response from them regarding my appeal.
Again I receive an e.mail from someone suggesting they do not have to deal with me and I should take this back to my MP and housing manager.
Eventually, a few days ago I received an e.mail from "The Team Leader" saying "Their decision stands".
Please know that my angst is not because they refused the exchange but because of the way they they disrespected, ignored and thought it was ok to treat us the way they did. They put a lot of PR out to the public about their good works, awards etc, the reality is very different. I wish I could show you a picture of the lady's flat and the emotional state she was in trying to deal with these people.
As for me, NH tried to negotiate my flat from out under me and stick me in a 1 bed regardless of my needs.

This company since we have moved in has performed extremely badly in responding to emails dealing with faults or even answering basic questions. It feels like they employ 1 person to answering questions? I mean how does a company this big, take weeks to response or chase issues? Please explain that?

I have had an issue with my front gate for 2 weeks! 2 weeks!!. Explain to me why it’s taken you so long to get some sort of response back? You are quick to say that’s your problem, it’s within your house you need to fix it, when we have been int he property for less in 7 months/ toilet seats broken/ gate broken/ shower seals terrible quality/ shower pressure low/ carpet coming unloose. Your customer service care is below 0- if their was a score, you guys have no sort of understanding or use common sense to deal with queries. This building is not even 3 years old and the communal area/ reception / car park/ outside front all looks 15 years old and a total dumping ground for rubbish and cigarettes.

Do me a favour when you take over a building actually take some sense of responsibility and ownership- I know Galliard built this and buggered off, seems you guys are quite happy to invest and then do nothing but take rent and service charge for the terrible state this place is in.

SAMUELSON HOUSE
BRIDGE ROAD
SOUTHALL.

Just like other people our experience at Samuelson House as been quite bad. We have been having problems even before we moved in!

There was a particular window frame with a defect on it, which they guarantee us, it would be resolved quickly and it took 1 year and multiple visits to finally replace the broken Frame - they even tried to repair it, and were trying to tell us, it looked okay, which obviously after countless emails and asking for updates they finally replace it. Between that and another 5 months to fix the heating system (has broken from the beginning, and only got fixed already in November). They tried to give us some money back, which we haven't accepted yet, since I believe that, the amount provided is ridiculous giving the amount of countless emails and chase-ups the fact that we couldn't even warm up our flat for a long time. Now I still have issues happening at the flat, 1 in particular which makes us hear the plant room in most of the flat, which obviously affects our ability to sleep, this has been happening since October! I can only imagine if someone moves in to the floors below, how much more noise they will hear (they are currently unoccupied). There was way more issues, they eventually got fixed, but again, always with a lot of waiting time.

Another issue is with the flooring which they now say they cannot do anything about it, as the builders are saying its "under the parameters" and telling me that I have to deal with it directly myself.

We can only pity anyone moving in at this place right now, after the period of defects is over and try to resolve any problems, will just be an herculean job.

Now, in all fairness despite that network homes are not the company that directly should resolve the problems, it's Galliard Homes (which I'm giving a review in separate), they should definitely be way more pro-active in chasing the builders and helping their tenants with these issues.

We have followed up all their processes, sent multiple emails to all the people they mentioned, raised at least 3 official complaints, and we are still in this situation. They have all of our details if they want to make this right.

We are not even discussing the service charge, which we are paying, not obtaining all the services, and now being told that is going to increase. We are just starting this new battle now.

This is our attempt to give visibility of this company and provide some, hopefully, constructive feedback to them.

Disgusting company with the way they treat their tenants.
It took them nearly a year to fix a leak in the ceiling that was coming from the light. I had the same contractor out numerous times and he admitted network homes refused to authorise the work that would sort it out properly. I had 3 new ceilings in that time, I had to be handed to the emergency respiratory team due to the toxic mould they allowed to grow. I had to call multiple times a week to book in work they should have done. They said they'd be paying compensation due to their failings however this has never materialised as every time they say they're going to pay it out, they find an 'issue' in their accounts that prevents it being paid.
They just want people in their flats that will pay money and nothing more. Awful place to live, expensive rent, and will effect your health. I have spoken to numerous tenants who have all had similar issues.
Their call centre people are great and really apologetic about everything and do their best but the top of the company is rotten and needs to be sorted out to start caring about the people who are trusting them to provide the good quality housing they're promising.
UPDATE: since they replied to this I will not be contacting them. Over a year of arguing with their senior complaints team I see nothing that can be fixed by the social media team.

Really badd service.. was expecting a repair done on 29/11/21 this was booked 2 weeks ago. As a mum of 2 kids, I work and really struggle to get days off as my work is strict. Anyway, I managed to get a off on 29/11/21, im expecting MCP to come between 8am-1pm, they even called me on 26/11/21 to confirm the appointment. The problem was with our shower unit, it has a problem and shower doesn’t work it seems like theres a blockage with the tap or something, needs a little plumbing job done. My kids have been struggling to use the bath for weeks now because of this issue. Anyway, on 29/11/21 the appointment day, im at home waiting, i get a phone call at 12pm; 1 hour before the appointment schedule time ending, saying that we cannot come for your repair as we have more emergency repairs to do, i said are you being serious, so isn’t my repair urgent? Naz from MCP, said unfortunately im sorry I cannot do anything the next available date is after the 15th of December, I called network homes to inform this issue but nothing was done. It was really hard for me to get a off day , i wait the whole day and get a last minute call saying we cant come. Now what am i going to tell my work when you want to reschedule it for another day? MCP, couldn’t come because they had more emergency jobs to do? They will just tell me are you having a laugh. Network homes hasn’t resolved this issue yet. I have made a complaint with them but haven’t heard back, been a tenant with them for 14 years, nearly 15 and this is the first review i am writing to them and I could say they genuinely deserve this negative review. They cannot let there tenants go through this for a unprofessional contractor like MCP, I want this dealt with in a better way because this is not how i will leave it. Network homes did nothing else other then apologising as if its something normal what we experienced. Losing a day of work, getting a phone call last minute saying job cancelled. 2 kids unable to use the shower of have a bath, totally wrong!!!!

Really badd service.. was expecting a repair done on 29/11/21 this was booked 2 weeks ago. As a mum of 2 kids, I work and really struggle to get days off as my work is strict. Anyway, I managed to get a off on 29/11/21, im expecting MCP to come between 8am-1pm, they even called me on 26/11/21 to confirm the appointment. The problem was with our shower unit, it has a problem and shower doesn’t work it seems like theres a blockage with the tap or something, needs a little plumbing job done. My kids have been struggling to use the bath for weeks now because of this issue. Anyway, on 29/11/21 the appointment day, im at home waiting, i get a phone call at 12pm; 1 hour before the appointment schedule time ending, saying that we cannot come for your repair as we have more emergency repairs to do, i said are you being serious, so isn’t my repair urgent? Naz from MCP, said unfortunately im sorry I cannot do anything the next available date is after the 15th of December, I called network homes to inform this issue but nothing was done. It was really hard for me to get a off day , i wait the whole day and get a last minute call saying we cant come. Now what am i going to tell my work when you want to reschedule it for another day? MCP, couldn’t come because they had more emergency jobs to do? They will just tell me are you having a laugh. Network homes hasn’t resolved this issue yet. I have made a complaint with them but haven’t heard back, been a tenant with them for 14 years, nearly 15 and this is the first review i am writing to them and I could say they genuinely deserve this negative review. They cannot let there tenants go through this for a unprofessional contractor like MCP, I want this dealt with in a better way because this is not how i will leave it. Network homes did nothing else other then apologising as if its something normal what we experienced. Losing a day of work, getting a phone call last minute saying job cancelled. 2 kids unable to use the shower of have a bath, totally wrong!!!!

Network Homes customer service is excellent.
I do normally never leave reviews but you have sometimes to be objective and fair.
Customer service have been each and every single time quick and efficient, answering and resolving any kind of issues trying their best with politeness and courtesy.
Those are values that nowadays are really rare.
So please be understanding towards them, as they can only do what’s within their duties and power.
I am grateful and think that more people should be.
Outstanding customer service!!

Awful experience shared ownership. Maggots every year for weeks in the communal hallways, sewage water in bin sheds, bin shed door broken, bikes stolen from bike shed due to rubbish doors, lift breaking every other month, leaks in the flat.

This building is only 2 years old and all the above happens constantly.

This building is built to house disabled people also and the lift has been broken for 13 days, chasing for days what’s happening put complaint in and told my complaint means nothing as has to be broken for 15 days before they care. I live on 4th floor, 8 flights of stairs with a buggy, baby and food shopping.

Disgusting company with no care how they treat people.

AVOID at all costs, you will regret ever living in a network homes building.

Treat disabled people like 4th class citizens. Do not touch this company. All they want is to make max money for fat bonuses. Executive directors and CEO don’t care about disabled people either. They sign off letters on headed paper sorry no parking space for you, yet the are allowing non disabled people to park in disabled parking. Discrimination against disabled people. My story will be published in the media shortly for the world to read that network homes sold all parking spaces, didn’t think about disabled people. Their priority was to make max money for fat bonuses.

Terrible. Avoid

Network Homes sold me a property that isn't up to code: now they expect me to pay to bring it up to code. They have consistently delayed taking action and are sending me letters to me to explain that they will be delaying but they can't explain why they're delaying, and they'll write to confirm further delays in a month. Don't buy a leasehold home, the entire industry is corrupt, and Network Homes is a willing partner based on my experience.

Hi I would like to thank Gina in customer service for all her support, patience and kindness. She was so helpful with my issues against SW9 Housing Trust. If it wasn't for her I would not of gotten where I did with the issue. You are a diamond and keep up the good work Gina!!

Patricia

Absolutely awful company - sent my elderly grandmother who suffers from depression a letter threatening huge legal costs and prison when she has been the victim of a rogue tradesman. They have been very uncooperative and unwilling to help sort this out. They also are very slow in dealing with repairs unless you threaten them with legal action. My grandmothers house has been plagued with leaks and damp for years. Avoid this company at all costs.

What is the point of building flats, when they fall short in noise insulation eg we hear the kids upstairs playing all weekend chasing the dog from first thing in morning been up twice to see them they say its a flat.
so going to trading standards as product is not up to modern standards dont need alarm clock now inTW3

My biggest regret in life was to purchase a Share ownership leasehold from NetworkHomes-Housing Association.

I am now paying £200 a month in service charges, plus they want another £980 on top for an evacuation manger to be on site because the building is a potential fire hazard . How is this affordable housing??????

Believe me, the £200 a month is not being spent to maintain the up keep of the building.

Shared ownership is a scam just for so called charitable organisation like NetworkHomes to rip off working people struggling to get on the property ladder. This is basically legalised criminal activity

Special mention has to go to Steven Fuller and Oni Anyanwu from the leaseholder department, who both cannot be bothered to reply to my emails as to why at the end of the year NetworkHomes want another £280, after already paying £2400!!!!!

When I requested a service charge expenditure statement it had to be sent three times. On each occasion the statement contained errors and made no sense what so ever. I think the term for this is known as ‘creative accounting’. I’m still waiting on this to be corrected, Oni! It has only been 4 months!!!!!!!

Please share this post with your family and friends..

Hi my name is mrs Ali. I’m 61 years old who has been working through this pandemic even though I am considered to be at high-risk regarding COVID. I live with my family in Copley close, Hanwell. My family include my daughter who had recently given birth to a newborn, when all these problems started.

At first on January 6th 2021 we just complained about the ongoing sewage smell. Though some repairs have taken place which I’m grateful for. A number of other problems have been uncovered.

The problems mainly are due to the plumbing . We where told the kitchen base unit and the bathroom has to be stripped, which I understand has to be done. So that further investigation can go on.

On may 10th the network home agency contacted us and said that we would be offered temporary accommodation while all these thing where to be done.

Even though we agreed to be accommodated, the accommodations where unacceptable for me and my family to live in. It’s a poor quality. Again I have a granddaughter that is 10 months now.
I also have many underlying health issues that make me high-risk, regarding COVID.

There is no proper catering laid out so we would have to heavily rely on takeaway. This wouldn’t be convenient for me and my family.
All these factors showed that this accommodation was unsuitable for me and my family.

We where then offered accommodation in a serviced apartment. While this was a suitable accommodation, the location was just too far from work. Unfortunately I don’t have the luxury of being a driver.
I’m a care worker, I look after four elderly women who depend on me to look after them. I already wake up at 5 am to get ready for work.

We are currently at loggerheads about what to do next.
I have found it very difficult to get a response from them.
I am keen to find a resolution to this matter but I believe that I am being ignored.

I believe that we are being discriminated against due to my social economic status, identity and my ethnicity. This is a violation of my rights not only as a citizen but as human as well. I am a British citizen and should be treated as one.

There is a very strong smell of sewage in our flat We have small baby in the property and we all have great concerns about the effect this is having on our health and our quality of life. We can’t stand the smell of the house that we wear clinical masks due the smell and lack of oxygen. There is so much flies in the house that we are constantly Swatting flies away. I am really worried about my health and family’s health and what this sewage smell can cause us that we have been in hailing for such long time.
I don’t think network homes are taking our health serious. The floorboard is now loose and you can feel it move when you walk on it, also there is a leak under the floor which is coming out to the surface. If nothing gets done soon as possible the house will be flooded. Some times we wake up in the morning to a puddle of water on the surface we constantly cleaning.

We are now into the seventh month of this ongoing saga of hell. These times have already been hard due to these unprecedented times due to Covid . My home has become unbearable to be in due to the fact I have to wear a mask to shower or bathe because of the smell of the waste pipe rotten underneath the house.

The way we have been dealt with is unacceptable and unreasonable .

I wish I can add pictures of how the house is.

Mrs ali

what surprise......
no further update you call and call no one knows any answers, Andy Woodhouse and Sophie Draper are meant to be dealing with it Andy said he was definitely giving me a date yesterday for the work to be carried out on the house.... and they pass on a message today to say Sophie will call me early next week
I WANT A CALL TODAY BY SOPHIE DRAPER WITH A DATE THEY ARE PUTTING MY WALL BACK UP!!!!.

i will carry on with reviews constant phone calls until a date is given to me before 5pm today for the work to start!!!!!

wish i could post of picture everyone would be very shocked on the state of my garden!

click on my picture to see the state of it as you cant put a picture up on here!

RUDE HORRIBLE UNHELPFUL NASTY COMPANY OF NASTIES THAT HAVEN'T A CLUE WHAT THEY'RE DOING THEY DON'T CARE ABOUT ANYONE BUT THEMSELVES! SHELTERED ACCOMMODATION AND NO ONE HELPS!!!
JUST LIKE OTHERS I WOULD GIVE THEM 0 STARS! WARNING TO ANYONE, DON'T PUT YOUR ELDERLY HERE! THEY WON'T BE LOOKED AFTER! NEED TO FIND A SUITABLE ACCOMMODATION FOR THEM. NOT HERE. THIS COMPANY IS RUN BY COLD CRUEL HEARTED NASTIES WHO SHOULD ALL BE UNEMPLOYED!!!