NetSpot Reviews 68

You buy the product version, they perform an automatic update and the product simply stops working — then they try to sell you a newer version!! Absurd! You even try to download your previous version from the website and they don’t make it available! STAY AWAY FROM THIS PRODUCT! TOTAL SCAM.

They added yet another router description to their database literally overnight. The app is designed to pick up those changes automatically.

Great product and follow-up support. Updates are timely and well worth updating.

Great software for mapping out WiFi strength and checking what is around the area. Purchased lifetime updates years ago and they have been prompt at updating the license for the next version when it comes out, just need to send them an email!
(If it automatically updated would have given 5 stars)

Really good app for wifi reporting
Good customer support (quick and useful answer by mail).

Written for version 4.0.1.615

Liked:
Planning:
A wide selection of wall materials
Windows, doors, and shelves
A large selection of access points (almost all well-known vendors and all models, including the latest Wi-Fi 7 models)
Survey:
Availability of active scanning via Iperf3 (only one adapter is needed, as passive and active scans are performed alternately in stop-and-go mode)
Ability to generate reports in PDF
Disliked:
Planning:
Plan view: After zooming in, there is no scrolling left-right or up-down; to move to another part of the plan, you need to zoom out and then zoom in at the desired location
It is not possible to highlight a specific area of interest on the plan. In particular, an automatic placement function for access points to cover this area would be useful.
Wall and shelf materials: When switching materials, the selected color is not retained (e.g., if I draw brick in red, concrete in gray, and drywall in yellow, I want these colors to remain when switching between materials; however, the last used color stays instead)
It is not possible to set the ceiling height and the mounting height of the access point
For access points with external antennas, there should be an option to select and position these antennas, but this feature is missing
Survey:
No non-stop scanning

Ran into a snag with licensing and support resolved super quick. Love the product and it has been invaluable to me.

Customer Service worked with me when I was having issues updating to the latest release of the Professional Version. I had made the mistake of not understanding that upgrading to the latest version of Professional was not free. Instead of making things difficult for me, they offered me an upgrade to the Enterprise version for no additional money. This allowed for free future upgrades. I couldn't be happier. Thanks so much for your help!

Surprisingly quick reply to my pre-sales question. Very thorough reply.

This isn't related to my support experience, but feedback for Netspot. Your website wasn't specific enough for me to understand the Home version, so I sent in a question. What I learned was that the $60 home version is probably too light for my needs. The next version is Pro for $200. There's no way I would pay $200 for a one-time use as a non-professional. I think you need to beef up the Home version.

very fast product support. helpful support team

Need to reset the activation code as had new laptops and support were helpful and provided a better solution going forward

The team responded very quickly and provided a free license—10 out of 10!

I recently had the opportunity to use the NetSpot WiFi Survey Application, and I must say, it has exceeded my expectations in every aspect. As an IT consultant frequently dealing with network optimization and troubleshooting, having a reliable and comprehensive tool is essential, and NetSpot delivers just that.
From the moment you open the application, it guides you through the process of setting up and conducting a WiFi survey with ease. Whether you're a seasoned network professional or a novice, the step-by-step instructions and clear visuals make it accessible to everyone.
Heatmaps are incredibly detailed and customizable, allowing you to pinpoint dead zones, overlapping channels, and areas with weak signals effortlessly. This visualization makes it easy to identify and address issues, ultimately leading to better network performance.
The reports are detailed and professional, making it easy to present findings to clients or stakeholders. The ability to export reports in various formats adds to the convenience.
The customer support team behind NetSpot is responsive and knowledgeable. Whenever I had a question or needed assistance, they were quick to respond and provided effective solutions.

NetSpot works as described, just what I needed. Their support is superb and responds asap, would give more than 5 stars!, totally recommend!

NetSpot seems like a great product for a reasonable price.

I did have an issue where I accidentally purchased from both the Apple and Netspot online stores. Thankfully Netspot sorted out the issue. Good product either way great support.

Great product & great service. Had to reactivate the software on the new computer and they were able to assist me really fast.

I tried the Netspot App for iOS and was not happy with my experience - essentially I could not generate a heatmap of my WiFi coverage.

I did however ask the Netspot help desk for assistance to see what I was doing wrongly. It appears that the iOS App is very limited and they kindly helped me to try their PC based software which achieved exactly what I was after and to relocate my mesh access points after identifying areas of poor WiFi coverage, so now very happy with my experience with the Netspot PC based version - just not so happy with the iOS version. The support however was outstanding - thank you

Very powerful and professional software. Great customer support. I've been using NetSpot for over 3 years with great results. Definitely recommended.

Customer support is always informative, on time, and knowledgeable. They always respond to inquiries very quickly. Their software is also very useful and user friendly.

Hello

Both the system and the support that we have always received have been very helpful and of great quality, there has not been any doubt or problem that they have not been able to resolve.

Many companies should be like you, since once you buy the software, the service is not provided as you would like.

thank you very much and congratulations

Ale Perez
Sitwifi SA de CV