As a brand owner, I Had some my beauty products listed on the platform as a 1 month trial. Fred ( the shop owner) assured me that the monthly “set up fee” won’t be charge for the whole duration of the... See more
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Absolutely awful I've never had to wait for an order to be shipped for over two weeks! My attempt at emailing them got me as far as a generic email a few days later saying they were experiencing de... See more
Company replied
I was order number 1306. My order didn´t arrive, I don´t get a response from the customer service and the tracking on Nethrials Website is "currently not working" I also tried contacting the own... See more
Company replied
I found this company, excellent in helping me to achieve the extra effort in my grooming routine. The item's in stock were delivered within 2 days, and any issues or delay was dealt with extremely... See more
Company replied
As a brand owner
As a brand owner, I Had some my beauty products listed on the platform as a 1 month trial. Fred ( the shop owner) assured me that the monthly “set up fee” won’t be charge for the whole duration of the trial. Long story short : despite couple of emails asking for cancelling, I got charge a whopping £330 in a span of 13 months. God bless my accountant who flagged those payments about 1 week ago. Obviously no response from anyone at Nethrial ... but my business account got refunded by my bank at the end. AVOID
20 March 2021
Unprompted review
Absolutely unacceptable
I ordered a bag on the 27th of November and still haven’t got it, so when I emailed them about it I got no response and then next time I try to get in contact the email has been disabled, absolutely ridiculous this is unacceptable and is not how to run a business, I’m going to see if I can somehow cancel my order and get a refund!
31 December 2020
Unprompted review
Reply from NETHRIAL
Hi Jessica,
Really sorry about this we have had some issues with suppliers over the past few months which have led to a lot of issues that weren't delt with in the correct way. These are now in the process of being rectified and we have issued a full refund to you. Apologies for any inconvenience caused.
Great Customer Service
I recently made an order at Nethrial, but changed my mind about it.. they were very polite and kind, and immediately helped me cancel my order the following day.
28 December 2020
Unprompted review
10 days have past since purchase, still no shipping
I have ordered something 10 days ago and it still hasn't been shipped. Moreover they do not answer email or the live chat on their website. Seems they are operating like a scam website. Unacceptable.
22 December 2020
Unprompted review
Reply from NETHRIAL
Hi,
Apologies for this we have had a number of issues with supply triggered mainly by the UK's leave from the EU and we have given a refund in full which you will receive confirmation of via email aswell
Scam!!
I was order number 1306. My order didn´t arrive, I don´t get a response from the customer service and the tracking on Nethrials Website is "currently not working"
I also tried contacting the owner and reached out on IG, but nope...
Guess everything is just a scam - I want my money back!
UPDATE: waited 2 more weeks and then applied for a chargeback via my bank - then got a response from the shop owner informing me that he would manually refund me (+ the "we had logistic issues" story but idk, if that's true just take the website down until you fixed everything cause apparently this is going on since months)
1 December 2020
Reply from NETHRIAL
Hi Miray,
We are really sad to know that you felt you had to leave a review, as the customer advisor said we have had a number of logistics issues which have led us to temporarily re-evaluate and re-launch later this year with all the issues fixed. You have already been fully refunded and I hope you have a lovely weekend!
Scam
Scam - no contact since order. Never turned up. Phone lines don't work and emails ignored.
1 December 2020
Reply from NETHRIAL
Hi Heleina,
Apologies for your experience, we have had a number of issues within the company over the past few months and have decided to take a step back and re-evaluate everything and re-launch towards the end of the year in a better position. You have been fully refunded and apologies for any inconvenience caused.
Very poor service
Failed to send item purchased and then cancelled order without explanation - very poor.
21 November 2020
Reply from NETHRIAL
Hi Mr. Bland,
Apologies for your experience we have had a lot of logistical errors mainly caused due to Brexit which has led to us having to refund and cancel a lot of customers orders. We are using time between now and October to re-configure our supply chain and fix a lot of the issues that we had.
Delivery not received, disappointed
I have not received this order yet so I’m really not happy. I’ve received two emails to say it is delayed but not when it will b delivered.
3rd December: Still no delivery or answers from company even after I’ve sent them several emails.
19 November 2020
Reply from NETHRIAL
Hi Majorie,
Apologies for this, we have had a number of issues over the past few months logistically and staff wise leading to a lot of unanswered communications and orders, you have been fully refunded and the store is temporarily unavailable whilst we fix a lot of the issues and re-open later in the year.
Sorry once again and I hope you have a lovely weekend!
Total scammers
Total scammers. Ordered product 5 weeks ago. Undelivered. No response to emails, no ability to contact by phone.
14 November 2020
Unprompted review
Reply from NETHRIAL
Hi Ellie,
I am so so sorry that this has happened, we have had some major logistical issues over the past couple of months but that is no excuse for making you feel this way. Please note that you have been fully refunded and funds will be back in your original payment method within 3-5 business days. We also have a new customer service software so please feel free to email cs@nethrial.com if you would like to continue the conversation 💙 all the best!
Order 1294 was placed on the 27 October…
Order 1294 was placed on the 27 October and still haven't got it. Apparently they are slow because of Covid however couldn't provide me with a tracking number either.
12 November 2020
Reply from NETHRIAL
Hi Melinda,
I apologise that you have still not received your order, after taking a look at this it is one of the orders that has been affected by our logistics issue over the past couple of months. Please note that your order has been fully refunded and will be back in your account within the next 3-5 working days. I apologise that we weren't able to deliver to the standard that we expect of ourselves and this is something that is already immediately being rectified. Wish you all the best and please stay safe! 💙
- Madison
Reply from NETHRIAL
Hi Raahim,
I offer my deepest apologies that you have had a bad experience with us, this is not the type of service we wanted to give to our customers however due to a logistics issue that has lasted over the past couple of months we were unable to fulfill your order. Our customer service team has been fully replaced and you have been refunded in full so the funds will arrive back to your original payment method within the next 3-5 business days. Once again apologies and I wish you all the best 💙
- Madison
Do not buy from this company
Do not buy from this company. Money taken and no goods received. They are a scam and have been reported to Trading Standards.
3 November 2020
Reply from NETHRIAL
Hi Mark,
Firstly I wanted to say a big sorry, we have had a huge logistics issue over the past couple of months and unfortunately our customers weren't advised. You have been refunded in full and you will receive your money back within the next 3-5 business days aswell as a confirmation of this via email. Once again apologies and I hope you have a lovely week 💙
- Madison
Ordered weeks ago and still not arrived
3 November 2020
Reply from NETHRIAL
Hi Olivia,
I sincerely apologise that you have not yet received your item, there was an error in our system and it wasn't fully processed however please note that this has now been sent out to you with details sent via email 💙
Apologies once again for the wait
- Madison
Not yet received package
29 October 2020
Reply from NETHRIAL
Hi Rachel,
I really do apologise that you haven't received your parcel after this amount of time and we will be looking into why this has happened, in the meantime I have issued a full refund and the funds will be in your account within the next 3-5 business days.
I really do apologise once again and I hope you have a lovely rest of your week 💙
- Madison
Scam don’t buy
It’s been more than 3 weeks still haven’t heard anything about our order and no money back. The number on their website doesn’t work and no responses on email either. It’s a scam. Will be calling the fraud department to report them.
28 October 2020
Reply from NETHRIAL
Hi Menreet,
I wanted to truly say sorry that you have experienced such a delay and issues with our communication and logistics over the past couple of months to the point where you thought we were not a legitimate company, please note that both these areas have been fully fixed and we are operating at a standard which we are happy with and it should never have gone below this. I have issued a full refund for you and you will receive confirmation of this via email and the funds will arrive to your account within the next 3-5 working days.
I hope you have a lovely lovely weekend and please stay safe 💙
- Madison
Ive paid for my goods and never…
Ive paid for my goods and never received them. Emailed and keep getting an automated response
25 October 2020
Reply from NETHRIAL
Hi Jackie,
I completely understand your frustration and please note that we have had some severe operational issues within the past couple of months however these have now been fully resolved and I have issued you a full refund so you will receive confirmation of this via email and the funds will go back to your original payment method within the next few days.
So sorry once again and I hope you have a lovely weekend 💙
- Madison
Order never arrived
Never received item but full refund given good customer service
5 October 2020
Unprompted review
Reply from NETHRIAL
Hi Elaine,
I am so sorry you feel this way and it is totally not acceptable on our end. Please note that these issues have now been fixed and you will not receive that type of service again, I have issued a full refund which you will receive confirmation of via email in the next couple of minutes alongside the funds in the next few stays.
Stay safe and apologies once again 💙
- Madison
Item never arrived
Item never arrived. Company not responding to emails.
2 October 2020
Unprompted review
Reply from NETHRIAL
Hi Ashieda,
I really do apologise for our lack of communication we had a major issue which prevented us from contacting customers over the past couple of months however please note that this issue has been fully rectified and I have issued you a full refund which you will receive details of via email shortly.
Stay safe, I wish you all the best and apologies once again 💙
- Madison
Crap service
Ordered product 14 days ago. Emailed them after 5 days to ask for an ETA, said sorry as it had not been sent out yet. Now heard nothing even after emailing again. Out of pocket and no product. Awful customer service
22 September 2020
Unprompted review
Reply from NETHRIAL
Hello Taz,
I apologise that you have had this experience with us it is definitely not the type of service that we wanted to offer and over the past couple of months certain issues made that possible and I deeply apologise for it, please note that these issues have now been fixed and I have also issued a full refund which you will receive in the next few days along with an email confimation.
Deepest apologies and I wish you all the best 💙
- Madison
Scam. Will steal your money if you dont pester them for 6 months
Ordered some soap in the middle of June. Then no response for a month, sent an email and got an autoreply from a "Jasmine" that said my items would be shipped within 2-4 days. Then nothing since then. Their phone is dead, no response from facebook or my numerous emails or chat questions. It is a total scam. Stay well clear of this site. I cant imagine it will be up for long, but dont be their next victim.
EDIT: They refunded me after roughly 6 months, but obviously not much to change in my review. I will say that Total Scam is no longer a fair description so I will adjust the headline
16 September 2020
Unprompted review
Reply from NETHRIAL
Hi Johannes,
I really do apologise that you have had this treatment from us it is way below our standard and not on. I have issued a full refund for you so you will receive the full amount of funds back to your original payment method within the next few days along with an email confirmation shortly.
All issues have now been fixed so it will not happen again. I wish you all the best and hope you are keeping well 💙
- Madison
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