NET-A-PORTER Reviews 

Very nice fast shipping

I have been requesting proof of the refund for over two weeks. During that time, I have sent five emails and spoken to customer care five separate times, yet I still have not received a simple proof of refund.
This is a straightforward request, not a complicated one. I fail to understand why providing a basic refund confirmation has become such a difficult task.

The amount of time that net a porter takes to refund you is too long… I returned my items on 3rd July and still waiting for a refund.
Other premium retailers process this quicker

It’s so disappointing that the brilliant brand that was net a porter has descended into chaos
Recently I bought a persee delicate gold ring - not only did I not like it but I didn’t even try it - it was returned immediately - return verified.
Over 3 weeks later I am still waiting for the refund.
Eventually after many emails and replies saying the return was in progress, I called customer service who after some time responded saying that a refund was not possible because due to a scratch on the pendant… this wasn’t my return - I’m furious and still awaiting the resolution - I suggest ordering cautiously
You’ve been warned

THE ABSOLUTE BEST COMPANY - the garments the choice the service IMPECCABLE !Deliverd by gentlemen with care and professionalism over and beyond ! My FAVOURITE PLACE TO SHOP!

I recently returned two orders. They were received back on 3.7.26. Up to today’s date 12.7.26 have still not received any notification of the orders have been received? I have tracked their return through the courier website and these orders were delivered back safely.
I have emailed Netaporter’s customer support 4 times only to be told there is a backlog and a sale resulting in delays.
I have been a very loyal customer over many years this company appears to be falling apart at the seams! I feel extremely frustrated, these returned orders are worth over £1000. I shall not order anything again.

I had a really bad experience with Net A Porter recently and this will definitely be my last. They still haven’t given me the refund for a product I returned on the 23/6/26. Every time I was communicating with them I was getting different responses as to why they are delaying. And now I haven’t heard anything from them since last week 5/7/26. Awful customer service and premier is even more. Not worth I buying online if they will cause so much stress and trouble.

The listing of the product was completely misleading and different from the received product . Stating the product was made of leather and made in Italy , when in reality the product was plastic and made in China . Totally unacceptable . Won’t be buying from Netaporter anymore . Very upset .

Been shopping here for years. Love the assortment and choices, ease of use of the app and the easy return policy.

Return experience was not smooth. Unclear what needs to be printed and given with the return.

I have been a NET-A-PORTER customer and expected a luxury shopping experience. Instead, I received an ESSE STUDIOS Illi V jersey and silk-satin maxi dress that arrived heavily wrinkled, with dust residue, visible discoloration on the jersey bodice, inconsistent stitching, and other visible condition issues that were apparent immediately upon opening the package. I did not try the dress on. I documented the condition immediately and contacted Customer Care.

Customer Care requested that I resend my photographs as smaller JPEG files. I complied immediately. As of the date of this review, despite providing the requested documentation and sending a follow-up email, I have not received a substantive response regarding my claim.

What concerns me most is not only the condition of the garment, but the lack of timely follow-up after Customer Care requested additional documentation. When a customer promptly reports visible condition issues and complies with every request made, there should be timely communication and a clear resolution process. Based on this experience, I cannot recommend NET-A-PORTER.

A horrible experience and a very poor customer service! I ordered a pair of slides for my upcoming holidays. Never received them, called customer service about 3 times, only heard promises and false hopes but never resolved the issue. I am not sure where my order is, the tracking only showing information received . They are refusing to cancel the order and refund me saying they need to call the item back from the shipping company!!! How long am I supposed to wait for my money?? Asked to speak to a manager, obviously no one available to speak to me!!! Never again from net à porter !!!

Very disappointing experience.

I paid a premium price expecting a premium service, but NET-A-PORTER failed to deliver my order on the promised date. I waited at home for two days because the order was for a very important celebration, only to be told at the last minute that the delivery had been postponed.

What was even more frustrating was the customer service. They repeatedly apologised but offered no real solution, no alternative, and no effort to make things right. A simple "sorry" is not enough when customers are paying for a premium shopping experience.

For a luxury retailer with such high prices, I expected much better communication, reliability, and customer care. Unfortunately, this experience fell far below those expectations.

I will think twice before ordering from NET-A-PORTER again.

Ordered over a week ago and no one can tell me when my order is going to be sent. Status just says processing. Really poor. Contacted customer services twice. Purchases are for my holiday. I leave Tuesday morning so looks like zero chance of it arriving. They won't let me cancel the order so I'll likely be away when they deliver it. Not what I'd expect from a high end retailer.

Net a Porter offers a lot of Great Designers and Quality merchandise. I am always pleased with my purchases.

Appalling service - ordered 6 days ago and still not despatched. Spent £7.00 on delivery - dreadful customer service - cancelled the order.

Very poor customer service. It has been over a month, and I still haven’t received my refund. Every time I call, I’m given false promises and no real update. I’ve never had to deal with such a frustrating experience. It feels like they’re holding on to customers’ money without any intention of resolving the issue. I would not recommend this company based on my experience. I feel like I have been scammed.

I tried to update my password, but it didn't work out. It says, "We have a problem. Please try again." It's a process of updating your password, but I couldn't figure out what the problem was. I can't even create a new account. Please fix the problem.