nesto mortgages Reviews 

Unfortunately a very very poor experience. I submitted every document they required and because my renewal was up in the same month they wouldn't even entertain the idea of submitting an application. The agent on the phone cut me off several times and when I asked if we could just try and see if a response would coming back in time. She flat out told me no and that she wouldn't. It's not worth her time. Very disappointed

Starts right when you go to their site and it runs you through a questionnaire after which you’ll see your rate. You finish all your steps then they want your phone number and all contact info to show you the rate. Just collecting information. Seems like a scam.

Great staff, was nice having one person of contact to walk me through the process. Great only system and great rates

had a great experience with nesto from start to finish. The process was clear, well organized, and much easier than I expected. I was especially happy to get the best rate available, which made a big difference for me.

My advisor, Karun, was amazing,knowledgeable, responsive, and always took the time to explain things clearly and answer my questions. I never felt rushed or pressured, and communication was excellent throughout. Overall, nesto made what can be a stressful process feel straightforward and manageable. I would absolutely recommend them.

I had an exceptional experience with nesto, and I highly recommend them to anyone looking for a competitive rate combined with elite service.

We were dealing with a complex mortgage file that included a legal name change and a specific paper trail for USD deposits. While other lenders might have struggled with these complexities, the team at nesto handled everything with total professionalism.

William Paulon was a fantastic advisor and advocate early on. He took the time to personally explain the lender's requirements and successfully negotiated more manageable closing conditions, which removed a massive amount of stress from our plate.

George Georgoulis then took the lead as our processor to bring us across the finish line. His attention to detail was incredible; he navigated the manual verification of our documents with precision and ensured our file was fully instructed for our Dec 30th closing, despite the tight holiday timeline.
The level of transparency, advocacy, and communication from both William and George turned a difficult process into a total success. If you want a lender that actually works for you and can handle unique situations effortlessly, nesto is the way to go!

My experience with Nesto was EXCELLENT. Thanks . Special for Jeff so the attention for give me solutions was GREAT. Jeff will be Manager soon
I honestly about this review. Nesto improved regarding employee.
First Jeff provided the information update, answer my question any time, provide the solution any problem. I think Jeff is the best Nesto Employee. Congrats to Nesto for have the employee lake him. THANKS Jeff, THANKS Nesto.

Elischa was extremely communicative and responded very quickly. He explained everything clearly and concisely and answered any and all questions that I had. The process was extremely smooth and easy and an overall great experience.

I really enjoyed my experience with Nesto! Jeffrey Liu helped me so much as a first time home buyer! I felt support and was able to get my mortgage approved quickly and easily. I absolutely recommend!

Nesto made the process as Easy as possible. First time home buyer with only basic knowledge. Pre approval was fast and easy. And once our offer was accepted, the team worked fast to help us get everything ready on time. Would absolutely recomend.

My mortgage Brokers Jeff and Nav were amazing! Not only secured mortgage for us well in time, they went above and beyond to continually follow up and assure disbursement happens on time for closing! Thanks Guys, Keep Up the Good Work!!

We had a wonderful experience with Nesto on our first home purchase. Our mortgage advisor, Justine Biello, stayed in close contact with us through phone calls and emails, and she went above and beyond at every step of the process. She calmed our worries, made us feel comfortable asking questions, and walked us through the breakdown of our mortgage package and the next steps. Her patience and dedication helped ease the stress of purchasing our home.
What truly stood out was the time and care Justine put into ensuring that all of our documentation was prepared and ready when needed. We also had the pleasure of working with mortgage processor Suzanne Brunel, who was equally supportive, friendly, and insightful in guiding us through the final steps of the process.
Even with a tight timeline, both Justine and Suzanne prioritized our experience. Their kindness, strong communication, guidance, and expertise made us feel heard, supported, and at ease throughout.
We wholeheartedly recommend Nesto and want to thank Justine Biello and Suzanne Brunel for making such a meaningful difference in our home-buying experience.

Normand and Maria Burke, Quebec

I had an excellent experience working with my Nesto mortgage agent Jeffrey Liu. He was incredibly humble, considerate, and communicated in a timely manner throughout the process. From the beginning, he made sure to help us secure the best possible rate and guided us every step of the way, ensuring everything went smoothly.

I truly appreciated his professionalism and support, and I would highly recommend him to anyone looking for reliable mortgage assistance.

We were back and forth for months, communication was weak, requested to send documents to brokers email vs portal due to not being able to convert to pdf from jpeg was not accepted in portal, had to resend several documents we had to have someone come to the house twice for signing documents we almost were forced to re-sign current mortgage due to the lengthy process until 24hrs before due date, making things very stressful, we had to lose our tempers with the mortgage broker a few times during the process to get clarity on what was exactly needed from us many documents were sent multiple times, it was a lot of back and forth, my husband was told one thing then I was told another which confused us emails were not sent to us both the broker had my husband call our current lender to release the mortgage which they were confused by as that is not done until day of release and is up to lawyer, never had an issue in our past 3 mortgages, the mortgage broker did called my husband after the process to apologize offered a gift card for me to remove review (I have edited and sent response to NESTO) Company is from Montreal portal responses were only in French which was frustrating as we dont speak french, they removed the cost of the legal fees from our HELOC without our knowledge and before we had signed off on the documents (in the past this was always rolled into the mortgage so it came as a surprise) will see where this goes....

This company was fast, professional, knowledgable, great service! Karun and the team were awesome! Always on top of things and never made you wait. Thank you! It was a great experience and so nice to receive excellent customer service.

I had high hopes for Nesto at the beginning – they seemed helpful and responsive. Unfortunately, that ended the moment I became a client.

The service quickly turned disorganized and unhelpful. I was promised callbacks that never happened, left to chase down basic updates, and repeatedly ignored.

Nesto’s customer service operation is confusing, lacks accountability, and treats clients as if they’re disposable once signed on. Absolutely frustrating from start to finish.

Do yourself a favor and avoid Nesto. There are far more professional and reliable mortgage brokers out there.

So far I was dealing with George and William- both doing great job so far, explaining the steps and it was easy to communicate with them.
I will update my review when I get the mortgage and I will share my experience with them
But so far- so good.

The best part about working with Nesto was having a mortgage advisor like Karun! We especially appreciated how Karun spoke to us as though he cared about our best interests and was also very attentive to our specific needs and the details of our Nesto file. In fact, throughout this entire process of purchasing and moving into of our first home, Karun outshone any other person we dealt with along the way in terms of professionalism and friendliness! Very special thank you to Karun and a thank you to Nesto!

Jeff Liu was amazing from the very first conversation. He was patient and attentive. Other brokers were not willing to take on the deal due to very tight timeliness and competitive rate I was looking for. He worked some serious overtime and was always there to answer my questions. Thnx

I'm not sure if I just happened to get a dismissive broker at Nesto, but my experience with them has been horrible.
I was just told that Jeff C. is not willing to work with me because I won't fill out an application (I'm just after an initial ballpark number to determine who to follow up with). I'm comparing different brokers' rates and not prepared to have my credit score checked 5 times. I provided my financial information and asked for a quote based on the information given. I was refused and brushed off.
Perhaps he didn't like the prepared document I made requesting the best rates with specific questions about fees and terms.
He may have also not liked that my mortgage wouldn't have been huge. I'm guessing they make a % based on the total value of the mortgage.
FYI the 4 other brokers all took the time to answer all of my questions and provide the best rate based on my provided information.
Poor show Nesto.

Very upfront and beat the bank rates.
Took care of everything. My advisor was great - very fast to get back to me when I had questions.