Neptune - Outlet Reviews 

We ordered two chairs then, 2 weeks later a dresser.
The sales staff managed to combine the two orders into one delivery.
The delivery team, Shane and Ryan, were excellent, called 30 mins before arriving, arrived on time and were really helpful with locating the furniture around the house.

I love Neptune products and the styling at the main showroom in Swindon. We have bought a few products from here inc from the outlet. I have also bought on line.
The reason for only scoring 3/5 is the customer service
1 - The process for buying and returning items in the showroom is slow and clunky despite visiting at quiet times of the week. On one occasion I left the items I wanted to return whilst heading off for a coffee
2 - We bought a glass table in the outlet one morning - there were several on display and we identified which we wanted and asked for someone to label it - we waited for a while before having to prompt someone. We then agreed we would leave it to be wrapped whilst we went elsewhere for over 5hours. when we returned it still wasn't ready for us, which was frustrating. Although the guys wrapping it did a good job and helped us get in into the car.
3 - wanting to match the lampshade on one one your lamp sets I contacted the customer service team for advice - they advised which to buy which was very different to the one I had seen which was disappointing.
4 - I wanted to buy a couple of pictures from the showroom but was advised I had to purchase online.
I asked whether I could return via the showroom if they weren't suitable. Yesterday I drove over but was advised that the 'shop area' could not process the return and I had to leave it to be refunded by a different team - not ideal as I would like reassurance that the items will be refunded

Great product and service.

I took delivery of a large garden chair during the week. Alfi & Josh delivered and as is always the case, delivery was professional, polite and a pleasure. I have received many Neptune items and with one exception (that delivery was not the Neptune team) the service has been perfect . Thank you for always excelling at what you do.

The whole process from purchasing in the store with Sophie, to being informed of the delivery date, and finally the actual delivery by Andre and Liam . Very impressed and will definitely purchase frome Neptune again.

Martin and Mo were brilliant - very professional, friendly and respectful of our home when delivering our dining table and assembling it. Thank you!

Delivery and unpacking of a table, made by MIHAI- NINEL, last week was first class service. What a gentleman. Professional and so friendly. He took great care unpacking, positioning and polishing the table. A great asset to the company.

The Neptune outlet staff are always so helpful and Jenny goes above and beyond to assist and made my purchase so easy. The delivery team, Shane and Joe, delivered the Ophelia footstool and were a delight, so polite and friendly.

Dining room chairs ordered and expertly delivered by Dean & Lee one week later.

Jenny went above and beyond to source a teapot for me, it arrived very well packaged and extremely quickly.

Brilliant delivery early and great service plus kept me informed from Nev &Jason!

We just had Chris and Evan deliver and build our dining table from the Neptune Outlet store in Swindon. They were both fantastic! They were so friendly and helpful - took the time to show me how everything worked and made sure we were happy. Brilliant service!

We bought some chairs from Neptune Outlet and were delighted with the quality. Kyle and Bailey who delivered them were a credit to the firm: could not have been more friendly or helpful

Thanks to Andre and Liam who delivered two items of furniture to our Devon house.
Great service all round and very much appreciated.

Absolutely terrible customer service or lack off …I ordered 4 tins of emulsion paint from Neptune and at point of order I requested all the same batch number as one normally would and was reassured by Sophie that would be fulfilled.I was told I would receive notification on arrival …this did not happen as Sophie was away and obviously no one else advised and delayed painting and cost to us.Having collected paint assuming it was checked on point of arrival and it is all different batch #s.Spent most of morning trying to get this problem rectified.Sophie was supposed to have passed over to customer service after many calls who I called myself having not heard back.Warning to other customers for a very expensive paint there is no quality control or common sense used : Jamie from customer services just said mix it and insinuated that it’s impossible to have the same batch # as made up in small amounts! Surely 4 tins can be ordered !!! Or I should have been informed when ordering.When you are paying for a quality paint you expect to start with tins of the same batch #,even if you are going to mix.Very expensive paint,did not expect such poor customer service from a quality shop.I was served by Eve yesterday who was very accommodating and lovely in assisting with eggshell paint for wood.
Thank you for your response Jamie but the painter booked for today,has also requested that we have the same batch # as despite mixing it is obvious you would start a job with all the paint from same batch especially when you are wishing it to be particular colour.The professional painter said he’d never heard of a supplier stating they can’t supply only 4 tins with same batch # never in 30 years of painting.We would like this to be rectified immediately as again it has caused delay in painting and cost to us.

Great product, great service and kept informed along the way. Shout out to Lee and Craig for a 1st class delivery service too. Many thanks

Staff are lovely to deal with friendly and professional. The quality of the product is great. I received delivery well within 2 weeks of ordering. Amazing service. The delivery team Andre and Liam were a credit to the organisation.

As always fantastic service by Neptune - excellent delivery - special thanks to the delivery team Andre and Peter who kept me well informed of timings . Thank you for your help !

Delivered on time and on date agreed. Two delivery guys Andre and Peter took care bringing the sofas in and setting them up where we wanted. Also took time to inspect them and make sure we were happy. Products exactly what we ordered and very happy with them

Excellent help in store at Swindon Showroom and prompt, safe delivery. First class.