A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... See more
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The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... See more
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The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... See more
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We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Hove
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
379 Kingsway, BN3 4QD, Hove, East Sussex, United Kingdom
- 01273 458459
4.8
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very friendly and efficient service
14 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery guys really helpful and…
Delivery guys really helpful and product in perfect condition
16 April 2026
Unprompted review
Reply from Neptune - Hove
Thank you for your kind feedback, Mark. We’re so pleased to hear the delivery team were helpful and that your order arrived in perfect condition. It’s great to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Fantastic information & advice
I received some really informative advice regarding a very small purchase of a maintenance product. I am so impressed with the level of customer service & information.
11 April 2026
Unprompted review
Reply from Neptune - Hove
Dear Ali, thank you for your kind feedback. We’re so pleased to hear you received helpful and informative advice, even for a smaller purchase. It’s great to know the level of service and care made such a positive impression.
All my best,
Amy at Neptune Support Office
Brilliant knowable service by great…
Brilliant knowable service by great staff
6 April 2026
Unprompted review
Reply from Neptune - Hove
Dear Tim, thank you for your kind feedback. We’re so pleased to hear you received such knowledgeable and friendly service at our Hove store. It’s great to know the team made your visit a positive one.
All my best,
Amy at Neptune Support Office
A great experience working with Neptune…
A great experience working with Neptune from the excellent advice from Ciara in Neptune Hove to the first class delivery service from Sean and Kye on the day of delivery. Our lounge looks beautiful with our new furniture and we will not hesitate to use Neptune in the future.
7 April 2026
Unprompted review
Reply from Neptune - Hove
Dear Nina, Thank you for your lovely feedback.
We’re delighted to hear you had such a positive experience from start to finish, and that Ciara in Hove, along with Sean and Kyle on delivery day, all played their part in making it a smooth process. It’s wonderful to know your new furniture has transformed your lounge.
We really appreciate your kind words and look forward to welcoming you back in the future.
All my best,
Amy at Neptune Support Office
Staff were very helpful and cheerful
5 February 2026
Reply from Neptune - Hove
Thank you for taking the time to leave us a lovely review, we're very grateful! Toby and the Hove Team
The girls in the hove store are always…
The girls in the hove store are always very welcoming and helpful, they offer advice and assistance when required but know when to let customers brouse
5 February 2026
Reply from Neptune - Hove
We're very happy to hear that you had great service in the Hove store Jane. Thanks so much for your lovely review. Toby and the Hove Team
The store is beautifulthe girls are…
The store is beautifulthe girls are very helpful and knowledgeable
18 December 2025
Reply from Neptune - Hove
We're happy you found our store beautiful and our team helpful and knowledgeable! We appreciate your positive feedback very much. Toby and the Hailsham Team
Always charming
Always charming, helpful and professional staff who make every visit to the Hove shop a pleasure
25 November 2025
Reply from Neptune - Hove
Thank you for all of your lovely support over the years Rosemary - we're very grateful. Toby and the Hove Team
Lovely product & great personal service.
Lovely products and great personal service from the very helpful staff in Hove Neptune. They will be top of mind as I look for more items for our home.
13 November 2025
Reply from Neptune - Hove
We appreciate your kind words and are so glad you enjoyed the service from our team. We look forward to helping you find more items for your home soon. Toby and the Hove Team
Beautiful products, excellent customer service
I am delighted with my recent purchase at Neptune, Hove. Apart from the beautiful furniture and soft furnishings, I was impressed by the customer service, in particular by the store leader Lucy, who was very helpful in placing and coordinating various orders. The delivery team from Swindon were also remarkably professional. Looking forward to any future purchases.
4 November 2025
Unprompted review
Reply from Neptune - Hove
Dear Susanne, We really appreciate your positive feedback regarding your recent purchase at Neptune Hove.I have passed on your compliments to Lucy and the delivery team. Hope to see you at our Xmas event this weekend. Toby and the Brighton & Hove Team
What a beautiful shop
What a beautiful shop, Amazing quality and very helpful staff.
18 September 2025
Reply from Neptune - Hove
We appreciate you taking the time to share your lovely review Debbie. We are so happy you found our shop beautiful, and our team helpful. We hope to see you again soon.
Toby and the Hove Team
Quality furniture and great customer service
We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed delivered up four flights of narrow stairs and it was done with professionalism and good humour by Martin and Lee - thank you again. And many thanks to Toby from the Hove store. We’ll no doubt be back soon.
2 September 2025
Unprompted review
Reply from Neptune - Hove
Thank you so much for your lovely review Cathy, we truly appreciate it your continued custom. I'm so glad the bed and mattress were delivered and assembled smoothly. See you soon we hope. Toby & the Hove Team
The delivery team were fantastic
The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space!
They were patient, respectful and resourceful. Thank you so much to Martin and Lee.The team in Hove kept us well informed on our delivery too, sharing what information they had. Toby did a site visit to ensure the sofas would fit!
2 September 2025
Unprompted review
Reply from Neptune - Hove
We are so glad that the sofas got in the house without a hitch. We'd love to see some pics of them in-situ.
Thanks so much for your patience and thank you for leaving such a lovely review. You are both always welcome in the Hove store, even for a coffee and a chat!
Toby and the Hove Team
Brilliant service!
Needed some replacement cupboard catches: they were identified and delivered within days - along with a helpful tip on how to adjust them to prolong their life. Very impressed!
19 August 2025
Reply from Neptune - Hove
Thanks for the lovely review Geoff. We're pleased that the catches arrived quickly and you were able to adjust them.
See you soon we hope.
Toby and the Hove Team
Beautiful quality can’t wait to put my…
Beautiful quality can’t wait to put my Athena wall lights up!
18 August 2025
Reply from Neptune - Hove
Thank you for the lovely review Bella. We'd love to see a picture or 2 once the wall lights are installed. Toby and the Hove Team
Reply from Neptune - Hove
Thanks for leaving a lovely review Emily. We always love working with you on your beautiful home! Toby and the Hove Team x
Reply from Neptune - Hove
We're so glad our staff made your experience a positive one. Thank you for your kind words Cathy; we appreciate it! Lucy and the Hove Team
Very efficient
Very efficient, friendly staff.
Was only replacing a cracked sink from Neptune vanity unit but the process was smooth, good communication & delivery on time.
24 July 2025
Reply from Neptune - Hove
Thanks for the lovely review Francoise, I'm so pleased the sink fitted the bill. Toby & The Hove Team
Reply from Neptune - Hove
Thanks for the lovely review Gill! We're so grateful for your continued support over the years, and always look forward to seeing you. Toby and the Hove Team x
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