Yesterday I had another delivery from Neptune with large and heavy items that required negotiating my very awkward and narrow staircase to the first floor. Lea and Ant were an experienced and ca... See more
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Location
Switch locationCaxton House, 43-45 St Andrews Street South, IP33 3PH Bury St Edmunds, Suffolk, GB
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See what reviewers are saying
Great experience again. Purchase organised by Lucy to complete room refurbishment as designed by her in Bury St Edmunds' Neptune store and delivered by Shane & Joe. Kept informed about supply and deli... See more
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Maddie and Angie are full of creative ideas. Nothing is too much trouble and they are super patient! A credit to the Neptune brand
Company replied
Bury St Edmunds showroom is well worth a visit. I ordered quite a few pieces of furniture and Sarah was brilliant with giving me advice and very patient when I changed my mind on more than one occas... See more
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Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bury St Edmunds
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Caxton House, 43-45 St Andrews Street South, IP33 3PH, Bury St Edmunds, Suffolk, United Kingdom
- 01284 731025
4.9
Excellent
431 reviews
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Great product and great delivery team
Great product and great delivery team, Alfi & Josh sorted everything out and built up furniture, highly recommended 😊
Chris.
22 July 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
We are so happy to hear about your excellent experience with our product and delivery team! We appreciate your kind words.
Kind regards,
Alice, Bury St Edmunds
Knowledgeable & helpful staff 😊
My husband and I went to the Bury St Edmunds store to purchase a dining table & chairs. Sarah has always given us good advice and is super knowledgeable. Once again she helped us choose the chairs to go with the table. We never feel rushed and we are always happy with our purchases. We love visiting the Bury store as all the staff are friendly and helpful.
11 July 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Good morning Mark, thank you so much for leaving a wonderful review of your time within our store and the experience you have with Sarah. We look forward to seeing you again soon in store.
Kind regards,
Alice
Maddie in the Bury St Edmunds branch…
Maddie in the Bury St Edmunds branch solved ALL of our problems today. 10/10! Super customer service and design solving skills. Thank you Maddie! Matt (&Julia)
14 July 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Good morning Matt & Julia, thank you so much for your wonderful review. Its lovely to hear of your experience in store and with Maddie. We look forward to seeing you again store soon.
Kind regards,
Alice, Bury St Edmunds
Shane and Joe the delivery drivers went…
Shane and Joe the delivery driver went above and beyond with delivery making sure everything was properly handled and assembled.
7 July 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you so much for your wonderful feedback regarding the delivery service. It's fantastic to hear that everything was handled and assembled properly. I will be sure to pass on your kind words to the team.
Kind regards,
Alice, Bury St Edmunds
Neptune - Bury St Edmund’s
The Bury St Edmund’s branch of Neptune is lovely , from the welcoming staff to the relaxing atmosphere & their knowledge is brilliant . I have been served by Lucy & Sarah & spoken to several others , But it wouldn’t matter who , they look after you so well .
29 June 2026
Reply from Neptune - Bury St Edmunds
Dear Irene,
Thank you so much for taking the time to write such a lovely review. The whole team really appreciate your kind words. We look forward to welcoming you again soon,
Kind Regards,
Lucy, Neptune Bury St Edmunds
Excellent service and excellent…
Excellent service and excellent products.
30 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you for your wonderful 5-star review! We're so pleased to hear you had such a positive experience with our service and products. We truly appreciate your feedback.
Kind Regards,
Alice, Bury St Edmunds
Thank You for Your Outstanding Customer Service!
I recently purchased an Aldwych Console Table from Neptune, and although I was initially disappointed to discover that the table had been reduced in price shortly after my purchase, the way Neptune handled my enquiry completely exceeded my expectations.
Jamie contacted me promptly and dealt with the situation with genuine professionalism, understanding and kindness. The price difference was refunded without any fuss, demonstrating a level of customer service that is increasingly rare.
The Aldwych Console Table is beautiful, and Neptune’s willingness to honour their price match policy has reinforced why they have such an excellent reputation. Rather than leaving me feeling disappointed, they turned the experience into a very positive one.
In today’s retail environment, exceptional customer service deserves to be recognised. Thank you to Jamie and the wider Neptune team for your fairness, professionalism and customer-focused approach. I would not hesitate to recommend Neptune to family and friends, and I look forward to shopping with them again.
30 June 2026
Reply from Neptune - Bury St Edmunds
Thank you for leaving a 5 star review, it wonderful to hear of your experience with us.
We look forward to seeing again soon.
Kind regards,
Alice, Bury St Edmunds
We've had a couple of deliveries from…
We've had a couple of deliveries from Neptune in the last couple of weeks. The process has been first rate throughout. Sales, customer service and delivery team has been polite, efficient and we have been confident throughout. Thanks to the delivery team members Callum, Dave and Tomaz on placing and s3tting up the furniture
17 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Good morning,
Thank you for you 5 star review, its lovely to hear of your experience with us in store through to the delivery team. We hope to see you soon.
Kind regards,
Alice, Bury St Edmunds
Alfi and Josh delivered my beautiful…
Alfi and Josh delivered my beautiful things to me and were absolutely great and so helpful
16 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you so much for leaving a lovely review. We hope you enjoy your items.
Kind regards,
Alice, Bury St Edmunds Store
Fantastic service
Fantastic service from Callum and Thomas today. Speedy, polite and great job done!
17 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you so much for your review, its so wonderful to hear of your experience.
Kind regards,
Alice, Bury St Edmunds
Dave and Steve arrived promptly at the…
Dave and Steve arrived promptly at the agreed time for the delivery. They ensured a minimal level of disruption when delivering the furniture to the required room. They were very careful with my property and all packaging was taken away. They were extremely polite. Would recommend.
Liz was extremely helpful as were the other staff. The store was well laid out and beautifully dressed. There were no high pressure sales techniques but Liz was always available to provide really helpful advice when needed.
A fantastic experience overall and would thoroughly recommend.
2 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you so much for the wonderful review on your delivery and the experience you had in store. We hope you enjoy your new furniture.
We look forward to seeing you again in store.
Kind regards,
Alice - Bury St Edmunds
Perfect delivery from André and Liam.
Thank you so much to André and Liam who delivered our sofas and coffee table seamlessly and on time.
They navigated a very tricky path as we had workmen here.
Friendly, professional and careful delivery. We are delighted!
9 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you for your wonderful feedback! We are so pleased to hear of your experience with our delivery team.
Kind regards,
Alice - Bury St Edmunds Store.
30 Anniversary weekend
Visited the beautiful Bury St Edmunds store today. Lovely to celebrate Neptune 30th Anniversary. Thanks to Maddie who was very patient with us choosing dining chairs. We look forward to their arrival.
6 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Lisa,
Thank you for visiting us over our anniversary weekend and for taking the time to write a lovely review. I will pass your kind feedback on to Maddie.
We look forward to welcoming you again soon,
Warm regards,
Lucy
Neptune Bury St Edmunds
I have been into Bury St Edmunds…
I have been into Bury St Edmunds Neptune and the service I received was exemplary. Nothing was too much trouble and they made me feel so very special - they were as excited as me about my project.
Thank you Abbi, Angie and Liz …. You made me a very happy customer and you are all a credit to Neptune !!
6 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Mandy,
It was such a pleasure to meet you yesterday. Thank you so much for taking the time to write a review for Abbi, Angie and Liz. I'm so pleased to hear you were well looked after.
We look forward to welcoming you again soon,
Warm regards,
Lucy
Neptune Bury St Edmunds
Best jute bags in the UK!
Liz, Abi and Angie were amazing. Top, top
Customer service. We are big fans of the jute bag! Lovely
6 June 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Simon,
Thank you for visiting the showroom and taking the time to write a review. I'm so glad you were well looked after, I will pass your wonderful feedback on to Liz, Abi and Angie.
We hope to see you again soon,
Warm regards,
Lucy
Neptune Bury St Edmunds
Excellent communication about delivery…
Excellent communication about delivery and Shane and joe were very helpful
27 May 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Mr. McNaughton,
Thank you for taking the time to write a review for us. I'm pleased to hear you had a positive experience and look forward to welcoming you to the showroom again soon.
Kind regards,
Lucy, Neptune Bury St Edmunds
Amazing Store
Store always looks amazing. Staff are extremely friendly and helpful. It’s a pleasure shopping at Neptune.
21 May 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear John,
Thank you so much for taking the time to write a review. We are pleased to hear you enjoy visiting the showroom. We look forward to welcoming you again soon.
Warm regards,
Lucy.
Neptune, Bury St Edmunds
Ant and Lea were very punctual
Ant and Lea were very punctual, careful and pleasant.
19 May 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Dear Pete,
We are pleased to hear of your positive experience with Ant and Lea. Thank you for taking the time to leave a review.
We hope to welcome you in the showroom again soon.
Kind regards,
Lucy
Neptune Bury St Edmunds
Staff at the Bury store were so helpful…
Staff at the Bury store were so helpful and lovely to myself and my Grandparents who I was visiting the store with. We came away with quite a few purchases and should be back in the next week or so, for the items we were mulling over.
The store itself is gorgeous (images online don’t do it justice).
15 May 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
We're so glad you and your grandparents enjoyed your visit to our Bury store and found our team helpful! We appreciate your kind words about the store's appearance and look forward to welcoming you back soon.
Warm Regards,
Alice, Bury St Edmunds
Excellent staff and store
Excellent staff and support in this branch at Bury St Edmunds . It’s a beautiful store and all the staff are so helpful ..
14 May 2026
Unprompted review
Reply from Neptune - Bury St Edmunds
Thank you so much for your review, its so lovely to hear of your experience with us in store.
Warm regards,
Alice, Bury St Edmunds Store.
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