I recently bought a beautiful pair of Oakley Holbrook from Nencini Sport.......Fern Spacedust with Prizm Tungsten Polarised lenses. Considering that these where Prizm Polarised......the price was... See more
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The best terms * ⭐ A very wide selection of sports products * ⭐ High quality of the offered equipment and clothing * ⭐ Competitive and attractive prices * ⭐ Fast and effici... See more
It was a very pleasant experience, great bargains and fast delivery. The only problem I had was that I could not pay in installments in the end a d that I was not able to use the discount code, becaus... See more
Excellent experience! My Garmin Edge 540 arrived very quickly and exactly as described. Everything was well packed and worked perfectly right out of the box. I'm very satisfied with both the product a... See more
Company details
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Sport On-Line. Cambio e Reso sempre gratuito. Tutto per lo sport e l'impiantistica sportiva. Vasto assortimento per tutti gli sport. Possibilità di pagamento in contrassegno. Consegna in 24-48 ore in tutta Italia.
Contact info
4.8
Excellent
167K reviews
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Very good and cheap couldn't find these…
Very good and cheap couldn't find these at a reasonable price anywhere
14 July 2026
May use AI-assist with repliesRead more
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quietly responce on emails ;)
9 July 2026
Reply from Nencini Sport Spa
Dear Customer,
We're sorry for the inconvenience. Our customer service team has responded to your report. Thank you.
Hello nencinisport customer service,
Hello nencinisport customer service,
I ordered shoes from your shop on June 28, 2026 (order number 76378528777).
You shipped the package on June 30, 2026 at 4:13 PM via DHL (tracking number: JJD149990200053054695).
I used the tracking information and saw that the shipment was returned to your shipping location in Italy.
Today I called the DHL hotline in Germany to get information about the shipment and the return to Italy.
DHL informed me that the complete address was not recorded. The street and house number were missing from the delivery details.
Please let me know when I can expect the delivery.
Martin Burchot
+49 157 834 62114
9 July 2026
Reply from Nencini Sport Spa
Dear Customer,
We're sorry for the inconvenience. As agreed, we've returned the package. Thank you.
Lack of customer service support when asking for a return (scam page)
Received the order 39378536621
8 days ago reached out to customer service (following website instruction) requesting a retun of 3 products with a ticket prize of 300euros.
No one has replied to me. I have sent several emails with no anwer
5 July 2026
Unprompted review
Reply from Nencini Sport Spa
Dear Customer,
We're sorry for the inconvenience. Our customer service team has responded to your report. Thank you.
Defective product unresolved
I was initially very impressed with Nencini as they delivered timely and the customer service was friendly, but as soon as I encountered a defect with a Scarpa boot which I bought in February 2026, things went downhill.
Nencini said that my boots have to be inspected by Scarpa for them to decide if something was wrong and if I would get a refund or replacement. This is not compliant with EU law from my understanding.
Under EU Directive 2019/771, the seller is solely liable for defects that appear within the legal guarantee period. Because these boots are less than a year old, the law presumes this internal defect was present at delivery, and the burden of proof is on the seller.
Scarpa inspected the boots and said they couldn’t see anything which I don’t believe or accept, considering that I can feel them and two cobblers and a physio felt them AND it bruised my heel.
I don’t even know if Nencini refuse to acknowledge the physical defect but even if they do it does not legally satisfy the burden of proof required to override my statutory rights.
I am still hopeful of an amicable solution to the problem with Nencini.
Until then I can only give 1 star unfortunately.
UPDATE IN RESPONSE TO NENCINI’S RESPONSE BELOW
You may strongly disagree with my comments regarding the service and the warranty but unfortunately it is my first hand experience.
You may be able to engage a third party to look at defects however there is also an option for you to look at them as the burden of proof is on you. Also, it is an inherent conflict of interest for the unreliable manufacturer of the problem to carry out the inspection.
The reason I call them unreliable in this instance is because of the conflict of interest but more importantly because they told me to go ahead with trying to fix them locally and then tried to refuse the inspection for doing that!
Furthermore they completed the initial ”inspection” without even asking me where exactly the issues were. This clearly shows there was no real intent in diagnosing the problem.
There is no evidence of the item being inspected and tested properly by the manufacturer. There was a report of a water test done on an area of the boot that was of no concern. And there was a very brief short statement stating “we don’t find anything” in relation to the bumps.
You as the seller you couldn’t have met the burden of proof required based on the above.
There was no comprehensive or reliable information available to say that the boot was not defective.
The overwhelming evidence is that they were defective.
After reading my experience above, who would you believe - the unreliable manufacturer, or two independent cobblers and an independent physiotherapist and me (someone who hiked a lot and has many different boots and can tell when something is just a bad fit or defective).
You gave away your responsibility when you say it is the manufacturers who decides if there is a fault.
22 February 2026
Unprompted review
Reply from Nencini Sport Spa
Dear Timothy,
we strongly disagree with your comments regarding the service and warranty process. Of course, as resellers, we are responsible for defects, but these must be verified and certified. Therefore, it is clearly necessary to send the product to the service center.
Upon receiving your report, we promptly activated the warranty process, provided all the necessary information, and the item was inspected and tested by the manufacturer.
Careful testing and inspection were performed, supported by photographic documentation and a detailed written report.
No defects were found, therefore, it was not possible to replace or refund the item. We would obviously have done so if the defect had been recognized and authorized by the manufacturer.
Kind regards
The whole experience was flawless
The whole experience was flawless, from the beginning till the arrival of the items! 100% would order again!
10 July 2026
Fats shipping
9 July 2026
Best price on the market and excellent…
Best price on the market and excellent service. Thank you!
6 July 2026
Great fast service & prices
6 July 2026
top!!!!!!!
30 June 2026
Product was delivered within 24h!
3 July 2026
Very fast
Very fast, high quality. 1500 km in three days. 😎 Nencini is really good company.
2 July 2026
Excellent and quick service!Best price…
Excellent and quick service!Best price on line!Absolutely correct and transparent description of the item!
3 July 2026
Beautiful sunglasses
Beautiful sunglasses. I'm so happy. Delivery was very qiuckly. High quality contact with customer support.
2 July 2026
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