Nelsons Reviews 

Avoid this company at all costs.

I bought and sold my house in Dec 2023.

Nelsons being a legal company do not have proper processes. They send bills and request payments via text. With no branding, no confirmation it's not a scam or any security.

They charged me £300 twice. Wrongly.
The estate agent I was buying from, contacted them for information about me. To which nelsons replied they didn't have me on their books (after I had paid and signed lots of paperwork) and that they didn't know me. This slowed down the process hugely, meaning I had to take time from work contacting everyone to find answers.

I was constantly chasing them and constantly receiving incorrect information about important financial decisions. The person who dealt with me was always out or away from her desk when the estate agent told me to chase her down for information as they couldn't contact her.

At the end of the process they were quoting me 2k more than what I had worked out I had to pay. I challenged them on this and instantly their figure changed.

If you use this company be sure to be on top of your financial estimations and be prepared to fight them at every turn.

Thank you to Shoaib Mirza for working on my house competition. Brilliant service and good communication.
Highly Recommended!!!

Filled in a online form detailing my legal problem, was almost immediately called by a receptionist who went through all my details and I thought this would be passed on to a Solicitor who would call me to discuss the problem to see how they could help. Not so! The receptionist said she would pass the details to a Solicitor who would call me to discuss it at between £140 and £300 per hour. It is perfectly normal for Client and Solicitor to discuss the basic problem and see how they can help before starting to pay for their services. Sounds like a basic problem using this Company moving forward - they obviously are money centred above all else...including you! Avoid I would say!

Melanie Bridgen provided a First Class Service for Family Law.
Melanie listened, understood and advised accordingly to ensure that the situation was handled sensitively, constructively and promptly to guide me through what was a very difficult period.
I would recommend Melanie and her Team.

This company agreed to work to 4-6 weeks for exchange on the purchase of our property. 19 weeks later, after 5 different solicitors were involved, they finally communicated with their client. We have no comeback whatsoever, regulators not interested. Avoid

I contacted Melanie Bridgen from Nelsons Solicitors in Derby for advice in child arrangement. Her knowledge was more than I could ask for. She helped me through every concern I had and with her colleague Melanie Theakstone put together my wishes, contacted my ex, made sure that everything I legally wanted it was written down as clear for the court application as possible. They followed my case through CAFCASS and the final court order. Mrs. Bridgen had straight questions, and answers to everything. They took the process of my shoulder, and in 2 months I have received the final order from court (with Christmas included). I cannot be more thankful for their job and knowledge.

My personal opinion is do not use them for a
Property TOLATA case. The matter went on for
approx 2 years batting correspondence
backwards and forwards with little progress made
but costs running into tens of thousands of
pounds. I deinstructed them and represented
myself in the end.
They quoted an amount for a piece of work and
charged me £2000 more than the quote. When i
challenged this i wAs informed it was for
additional work but they never substantiated what
additional work was completed. Their complaints
procedure did not address all of the issues. They
took an aggressive approach applied interest to
the bill and with held my documentation. Little
more than regulated robbery!
I am currently pursuing matters with the Legal
ombudsman. Be cautious!!!!

Was charged additional fees that were not advised over the phone.

They got the job done BUT I felt like I had to constantly chase them to find out where things were up to with the conveyancing of my parents house move. That included having to chase them on the day of the move about understanding when we could have the keys to the new property. Not good when you are moving elderly parents 2 hours away from where they used to live. It was the vendors solicitor that was holding things up but I shouldn’t have had to ring them myself to get them to release the keys. I had enough on my plate that day as it was.

Melanie bridgen family law solicitor Nelsons derby is only after how much money she can make max she will charge for a hour work even if she spent just 5 mins she will take 3 days getting back to a person but charge £370 a hour she will hide in the meeting room upstairs. Every time you go to the office she will tell her staff to lie and say to the client she can't come down because she's in meeting don't use her she will just charge you lots of money and give you a very poor service. You have to chase her up everytime to get what she's supposed to get done and then pay her £370 for every hour for doing nothing or doing 10 mins work max

Terrible firm. Lie and do what they want then bill you. They take things personal and worry about their rep not you. Stay away.

Haidee dealt with the conveyancing for the sale of our house with outstanding efficiency. She was helpful and supportive throughout the process and answered all queries promptly and in a very friendly manner. We were very impressed with the service.

Been trying to get the will of my late father for over 4 weeks now. Spoke to a lady who didn't really offer any help but promised to get back to me (4 weeks and still waiting) Never get a reply to messages left and no one ever answers the phone!!

These use to be respected in Derby but will never use again.

My husband and I used Melanie Bridgen for a family matter involving our daughter. Throughout the process we received clear practical advice and every question we asked was answered thoroughly and clearly. Would highly recommend Melanie

Utterly Shamefull.
Needed help of the Court of protection department, the lady i was talking with came accross as thick and uncaring. Not good. There for will not be instructing. For gods sake Nelsons brains are needed.

Just had the most horrendous phone call with this firm it was a waste of time I had gone on an article in regards to refusing treatment for your child that being medical treatment and I had enquired what it would look like if you was taken to court in regards to that and rather than them actually listening to the situation whereby my daughter has a brain tumour Lady I just spoke to started reeling off their prices on their hourly rate rather than just telling me if that was the information I could actually get or not she didn’t even address if it’s something that they can tell me what he’s going to tell me anything just started telling me their per hour rate and their prices on plus VAT which I just feel is really disgusting almost in human but I guess that’s what you get when you’re dealing with a lawfirm it’s all about money disgusting & unhelpful

I have had Nelsons law solicitors (children) supporting me 2 years, and I carnt thank Melanie Bridgen, Kate Warner and Katy Swinbourne enough for helping me get custody of my children, it has been a long heartbreaking tough court cases, Melanie Bridgen is a top class women and I highly respect her for what she has done for my and my children, this women is highly recommend and very professional, Melanie has reassured me though out the whole proceedings, so people if you ever need a solicitor for children I wouldn’t go anywhere else, thankyou very much Melanie and the Nelsons law firm, you help me get through a different process and helped me get my children into my care and have full custody 🙌

Absolute 1st class experience from Nelsons with our sale of our old property and purchase of our new one. In particular, a massive thanks to Conveyancer Chloe Summers. Even though the house moving process was not helped at all from our purchasers solicitors, she was exceptional from start to finish. Thorough, down to earth, knowledgeable, committed, efficient and we could not have wished for someone better to handle the process for us. All the best for the future Chloe! Nelsons, you have a star there! ***** Thanks, Leon & Laura

Smooth conveyancing service undertaken in a most professional, speedy and efficient manner by Graham Unwin.
Liked >
Ongoing, proactive contact and periodic updates.
Discussions when clarification required - via phone and e-mail.
Forward positioning of signed paperwork so everything ready.
Text updates of key milestones.
Availability when I needed to talk aspects over.
Many thanks Graham.