Nelly Reviews 

Terrible site with tiny clauses in the terms to catch you out. We won’t use them again and I suggest no body else does either. There are plenty of better online shops with out trickery and extra charges to navigate. Poor show Nelly, I hope your customers run out quickly, you’re certainly doing nothing to retain them.

***Update*** See the sweet message below? All fake, they do nothing to help. We got a full refund via PayPal. Do not use this useless company.

Absolutely appalling customer service.

I am usually very good checking out websites but this one was sneaky. I should have been more thorough. ...

1/First all of all, customers, just save your money. Do not buy from this cowboy outfit.

2/ if you want to return you get charged £10. Ridiculous.

3/ Good luck getting a return label. Ha!!

4/ no one answers your requests on their web site.

5/ no one responds to your emails from 'customer service'.

6/ you upload a complaint on here and you get a generic smiley face emoji response stating they've responded to you and to 'check your email box' (they have NOT), or asking you to write to the 'quality email ' address (another distraction tactic).
***Sigh***

OK so we are being scammed.

But know this NELLY....you may be making a bit of money as a company now, but.... you can rest assured that you will come unstuck in the not too distant future when your bad reputation supercedes you and less customers want to buy from you. So good luck with that. 🤡

No need to respond 'politely' to this as it's a load of tosh.

Good night.

I used to like to order from Nelly and really liked their clothes, too. However, I'm currently facing some annoying issues with their website...
It's not possible for me to change the location/currency in the upper right corner. It always switches back to Sweden but I am located in Germany. I also tried to change the password of my account but always get a weird error message stating "6 characters needed" when the password I select has at least 8 characters. It's just really annoying and frustrating. I had around 6 objects in my cart and spent like 2 hours trying to solve these problems. Now I'm so fed up that I won't proceed with my order and rather look somewhere else...

The first time I ordered some boots, they came fast and everything was fine. Next time I ordered from them again, and they had kept my old address and didn't ask for it or asked to confirm it. I had moved to another city, and I couldn't find anywhere to write my new address. I immediately realized the order would go to a wrong address but the site doesn't let you chnge anything. I contacted them right on the spot, and they could not change it either. I was told if I don't pick it up it will be returned to them and I will ve refunded, which did happen. BUT. They afterwards send me an email saying that they usually change people who don't pick up their package. I am not sure why they should have the right to do that. I searched and it is somewhere on their website as well, but it is not easy to find. So I will not be buying from there again, since they threaten than I might get chanrged if something happens and I cant pick my order, ot if it goes to the wrong address or sth. Also, they could afford to f8x their website. No matter how many times I have changed my address, it keeps choosing my old one again and again.

Superbra service! ❤️

I've always been a big fan of the site until now. Nowadays you have to pay almost €10 to return an item because it doesn't fit you! I find this really ridiculous and super customer unfriendly.

I will never order anything from there again!

Btw it used to be €3,95 to return a item. I really wonder what changed

Total scam site, ordered a pair of Nike huaraches and received a pair of fake trainers made in a garden shed and also the wrong size. They stank of cigarettes and the shoe box was also fake. Tried to contact them but no surprise they are not contactable, please don’t use this site 🤬

I’ve been shopping mostly online for years and years now. I have to say Nelly has one of the worst websites/services out there.
So I ordered once from the site and I picked different dresses and sizes to try since I don’t know what to expect. The quality is not great but it does the job. I decide to return two of them and I create a return on my account. The website doesn’t allow to create one return for multiple items (both items are from the same order and only order I made. I didn’t try to send back items from multiple orders or anything complicated)
So I contact the costumer service and they say I can just send both Items in the same package. Ok so far, weird return features but ok..
The thing is I can’t actually return the dresses because they don’t send the return label (lol) and you can’t find it in your account either, or in your emails soooo the delay goes by and I can’t return the package. And I lose the money on stuff I barely tried and doesn’t fit!
I work in IT so I’m really frustrated with their website and everything, returns are very very basic features that most retail websites have, it’s not at all complicated and they don’t have to reinvent the wheel. Also the shipping and return fees are super expensive for such a bad service. almost 8 euros for shipping and 9 for the return 😅
Well I hope they upgrade the website with the shipping fees at some point!

I’ve said before the product arrived that I didn’t want the order anymore and wanted to cancel it . The box came anyway because it was too late to cancel .Note: that I cancelled last than 24houra after ordering . Secondly I have sent a couple of emails I returned the box and they stopped answering my emails . Every time you send an email they take at least two days to answer . AT LEAST. I have AfterPay and I use it for a lot of things and now it’s blocking me because of this bill waiting to be paid which I don’t. Have because I sent the box back . 200€! I won’t pay for things I don’t have and if after pay starts sending me reminders for that bill I will contact a lawyer. I’m done with stores thinking they can’t just treat us like that .

Don’t bother nobody answers their customer service.

I was so looking forward to my first purchase from the biancaXnelly collection to be told by UPS it’s been returned to the sender due to not having an invoice and I have proof of payment ….I had no email stating there was a problem.

Please somebody help I don’t want to lose hope in you guys as I would really like to order again.

Order Number: 1119319089

Nelly PLEASE confirm my return!!!!! You processed my return on the 20th of July and it is still NOT Confirmed @afterpay!! We sended several email but ZERO respond! What is going on??? I am not going to pay for all these extra costst included te return costs. This is terrible service!! Please CONFIRM my return @Afterpay!!!!

Order number 1118150956

I ordered 3 wigs on the 9th of August 2021 and my parcel were cleared for customs in South Africa on the 17th of August, but never received.
I have been tracking my parcel and on Friday it says it lost in hijacking at 8:06 pm but it was 5pm when I track my parcel, I don't know how that possible.

I like to know how I can be assisted going forward, will I receive a refund or another wigs will be sent

I just received my package and it’s nothing like the pictures I got three black short ass wigs that don’t even have a lace and look nothing like the wigs I did order and paid for . I am extremely unhappy. I ordered them for an event and it’s not even the right merchandise.

Verdiend geen ster!
Slechte kwaliteit en communicatie.

15/07 bestelling (2 kleedjes) geroutineerd en nog steeds geen terugbetaling ontvangen. Wacht nu al 25 dagen. Al enkele keren contact proberen opgenomen via e-mail, zonder resultaat. Het ene excuus na het andere;

1. I can see that you returned it with CZ018833353BE, but we haven't processed any return on this order yet.
Depending on workload it can take 14-21 days before we receive and process a return. We are working to process it ASAP, but it will latest be done by August 6.

2. We're currently experiencing a heavy workload. Sorry about the delayed reply and thank you for your patience.
If more than 21 days have already passed since you sent the return, it may have gone missing. Unfortuantely I was unable to see the return tracking ID in the receipt you sent, due to poor resolution. Could you please just send another picture of that and I will of course help you with this?

De laatste keer dat ik nog iets bestel via Nelly.com - waardeloos bedrijf!

Linsey

Nelly Sport is a fake designer company in Turkey avoid to avoid disappointment as I have learnt the hard way and lost £80 as they are not responding to my emails

I love it , I really do . I just buy some dresses and they arrive today . They are exactly my size and it fits me perfect 😍
Isn’t first time I’m buying from Nelly , it’s good quality and cheap.