Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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After accidentally putting my old car…
After accidentally putting my old car reg in and not realising until I had left the car park i contacted customer service on chat the help I received was first class
11 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Keith, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Reply from NCP National Car Parks
Dear Shaz, we truly appreciate your kind words! It’s fantastic to hear you were
happy with the service from our Customer Service Team. Thanks for the
review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Initially overcharged £96 for parking…
Initially overcharged £96 for parking for under 2 hours wasn't a pleasant experience, however once I completed the online refund form got an email back within 48hours and refund put back into my bank account soon after. Well done NCP to Ingrid who replied to my refund request by email and the extremely helpful call handler I spoke to the day after who directed me straight to online refund request form.
29 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Audrey, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
There was no signal or WiFi to use the…
There was no signal or WiFi to use the QR code at Knox Road, Cardiff. When I arrived home five+ hours later, Karl helpfully explained via chat that if I started a session then that covered the amount of time I was there I would be clear. He took my details and found my parking time in seconds. Brilliant service and a weight off - no unexpected fines in the post 🙌🏻
9 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chimera, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Helped me with an incident trying to…
Helped me with an incident trying to pay before I left the car park. Excellent and clear service
10 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jesse, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Karl from the customer service team was…
Karl from the customer service team was very helpful and efficient. Sorted issue out within minutes. Top guy!
9 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Loretta, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
The lady that I spoke with dealt with…
The lady that I spoke with dealt with my issue and was most helpful thank you
9 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chris, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Brilliant support team
I had an issue with a payment, the team couldn’t have been more responsive, helpful and resolved the issue quickly.
9 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jen, we are so grateful for your feedback! Thank you for recognizing the
efforts of our Customer Service Team via Trustpilot. It was our pleasure
to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Made an error
Following an error on my part (using the wrong registration), NCP resolved the issue swiftly and arranged a refund. So relieved, many thanks to those that responded to my request for assistance.
8 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Davina, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great customer service
I had a baby brain moment. I paid for the wrong car park there’s two close together and I’ve used both in the past. So I ended up having to pay again for the right one. So my car was paid for in two car parks at the same time. I contacted NCP and got a fast response from Realanda and they had refunded one of the payments. Thank you so much!
8 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Carla May, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Sherrie, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Resolved issue within 48 hours
Resolved issue within 48 hours. Thank you.
1 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear CJ, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
I had double paid
I had double paid, once through the app
And again online as I had downloaded the app after entering the car park so the first 20 minutes had not been paid for. I emailed NCP refunds to ask for a refund for the app payment.
I got a reply within 24hrs and they issued the refund without a problem. Thank you to Realonda for the prompt response and for handling my request so smoothly.
5 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ken, good morning and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Karl from NCP Customer Contact Team was…
Karl from NCP Customer Contact Team was very understanding and helped me out with an issue efficiently.
5 September 2026
Unprompted review
Reply from NCP National Car Parks
We appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Good chat facility and were able to…
Good chat facility and were able to deal with my refund easily.
5 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Oliver, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Andrew, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Thanks Sam for your prompt response
Thanks Sam for your prompt response. Appreciate it.
6 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Thiyangarajan, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Great customer service from Sam
I had a question about parking charges, and Sam was super quick to respond in the app. Sam was friendly and helpful :)
6 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Cat, thank you for your wonderful feedback! It’s amazing to hear our Customer Service Team made such a positive impression. We truly appreciate your review via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam was very helpful with sorting out…
Sam was very helpful with sorting out my query.
6 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ella, it’s wonderful to hear such positive feedback! Thank you for
highlighting the great work of our Customer Service Team. We appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Very helpful I talked to Sam and in…
Very helpful I talked to Sam and in turn directed me to the right place to pay for my parking
6 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Paul, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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