NBG Hypotheken Reviews 401

TrustScore 4.5 out of 5

4.7

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Company details

  1. Mortgage Lender

Written by the company

"De beste hypotheek voor iedereen. Ook als je situatie net even anders is. Dat is wat ons drijft. Dat doen we vanuit een no-nonsense aanpak, met korte lijnen, persoonlijk, betrokken, transparant, doortastend en met passie voor ons vak. Onze adviseurs spelen doorlopend in op de woonwensen en vragen van onze klanten. We zijn altijd bereikbaar en altijd in de buurt. Nieuwsgierig naar de mogelijkheden? Ontdek meer over NBG en wat we voor jou kunnen betekenen."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was a privilege working with NBG and…

It was a privilege working with NBG and particularly with Erik and his colleague Lasse. The process is very streamlined and organized. Erik has the best attitude and very easy to communicate with. I think the work that they do is just incredible. Blessed to have found them.

10 September 2025
Unprompted review
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Reply from NBG Hypotheken

Dear Kristina,

Thank you for your kind words and for placing your trust in NBG. Great to hear that working with Erik and Lasse was such a positive experience. I’ll be sure to pass along your compliments to them.

Wishing you all the best, and you know where to find us if anything comes up.

Regards, Jorg

Rated 5 out of 5 stars

I had the best service I’ve ever…

I had the best service I’ve ever received in the Netherlands thanks to Engin from NBG. As expats, starting a new life full of unknowns, it’s not easy to find someone you can fully trust. But with Engin, we felt truly safe for the first time. His support gave us confidence at every step. The service was excellent from beginning to end. Highly recommended!

25 April 2025
Unprompted review
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Reply from NBG Hypotheken

Dear Umut,

Thank you so much for your kind words and for placing your trust in NBG. Moving to a new country comes with enough uncertainties, so it's truly meaningful to hear that you felt safe and supported thanks to our guidance. That’s exactly what we aim for!

I'm glad to hear the entire process felt smooth and gave you the confidence to take steps toward your new home. I wish you lots of happiness and joy in your new place here in the Netherlands. Hopefully, it will feel like home in no time.

Best regards, Jorg

Rated 5 out of 5 stars

Superstars

Each time we contact Liaget, we end up in a better house without stressing about finances. :-) I think that should say it all.

13 March 2025
Unprompted review
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Reply from NBG Hypotheken

Dear Ivett,

That really says it all! So great to hear that everything runs smoothly and that you keep moving into better homes without financial stress—that’s exactly how it should be!

Wishing you lots of happiness in your (even) better home, and thanks for your lovely review!

Best, Jorg

Rated 4 out of 5 stars

They achieved what they committed to

They achieved what they committed to. Thanks Martien and Joris for your effort to get the mortgage,

12 November 2024
Unprompted review
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Reply from NBG Hypotheken

Thank you for your kind words and trust in NBG, David! It’s great to hear that Martien and Joris delivered as promised. We’re thrilled to have helped you secure your mortgage and wish you all the best in your home. Regards, Jorg

Rated 5 out of 5 stars

Highly Recommended Mortgage Advisor Engin Akcatepe

I had a great experience working with Engin Akcatepe. He was knowledgeable, supportive, and always available to answer my questions. The entire process was smooth, and Engin ensured I got the best deal possible. I highly recommend him to anyone in need of a reliable mortgage advisor

24 June 2024
Unprompted review
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Reply from NBG Hypotheken

Dear Gozde, thank you very much for your kind words and feedback. We are glad to hear that you have had a pleasant experience working with our advisor Engin. You can always contact us if we can ever provide you with mortgage advice again. Thanks again for your recommendations and have a nice day! Greetings Roel

Rated 5 out of 5 stars

Recommended

We had a great Experience with Engin. Before finding our home we had a call with Engin during which he explained us the whole procedure that was really helpful for us.
He advised us a great combination of mortgages that fit our need.
I definitely recommend him.

25 July 2024
Unprompted review
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Reply from NBG Hypotheken

That's what we like to hear, Mehdi! We are glad that your are satisfied with the help and service you received from Engin! So also on his behalf, thank your for your feedback, kind words and recommendation! You can always contact us again, whenever you need help regarding your mortgage! Kind regards, Roel

Rated 5 out of 5 stars

We are very happy with NBG services

We are very happy with NBG services. Fast and efficient. 100% success.

15 July 2024
Unprompted review
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Reply from NBG Hypotheken

That's what we like to hear, Natalia! We are glad that your are satisfied with the help and service you received from our advisor! Kind regards, Roel

Rated 1 out of 5 stars

Frustrated service.

Dear NBG,

can you please help us as one of your advisor is a nightmare for us we lost our house due to his negligence and misleading guidance he didn’t even know the rules, NBG appointed Jan Haaijer from Haarlem as over advisor but this man is a nightmare for us first he gave us wrong advice and told us you will get 351k but later he came back to us my calculations are wrong you will get 16k less as you are stand alone.

Again he tried for the mortgage and get back to us sorry i was wrong and you are getting more 10k less due to energy label even he didn’t know about labels and mislead us due to his negligence.

He failed to get the mortgage for us at the end he said we have to pay him 800 euros for what? Now he is claiming money from us as bribe. Below is the email address of advisor. jan.haaijer

Can you please escalate here and put an inquiry?

11 July 2024
Unprompted review
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Reply from NBG Hypotheken

Dear Shafqat, we are sorry that we were unable to meet your expectations. Of course we want to find a solution with you so we will contact you this week to discuss this further. Kind regards, Roel from NBG Hypotheken

Rated 5 out of 5 stars

NBG helped me step by step in getting my first mortgage

NBG helped me step by step in getting my first mortgage and it was a delight working them.
They helped me with every question and was very patient with giving me the right information.

I already recommend them to friends and colleagues

30 April 2024
Unprompted review
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Reply from NBG Hypotheken

Dear Samiha, thank you very much for your kind words and feedback. We are glad to hear that you have had a pleasant experience working with our advisor. You can always contact us if we can ever provide you with mortgage advice again. Thanks again for your recommendations and enjoy your new home! Greetings Roel

Rated 5 out of 5 stars

Problem-free Mortgage Process

We worked with Engin Akcatepe as our mortgage advisor. He has deep knowledge related to the mortgage process, and he is patient and replies to all of my questions. In general, he managed the application and approval process very well. I would like to work with him again in the future if there is a need for a mortgage advisor. I advise you to work with him.

28 March 2024
Unprompted review
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Reply from NBG Hypotheken

Dear Ahmet, we are glad to hear that you are satisfied with our services and that you had a pleasant experience working with our advisor. You can always contact us if you ever need a mortgage advisor. Thank you for your feedback, also on behalf of Engin! Kind regards, Roel

Rated 5 out of 5 stars

Exceptional Service and Expertise

I recently had the pleasure of working with Marius Krooshof as my mortgage adviser, and I couldn't be more impressed. Marius's expertise in the mortgage market is unmatched, ensuring I secured the best terms. His communication was prompt and clear, and his attention to detail gave me peace of mind throughout the process. I highly recommend Marius to anyone seeking top-notch mortgage advice. Five stars without hesitation!

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Flawless experience

We had Engin from NBG as our mortgage advisor. He helped us to survive this long and exhausting journey. He explained every step in a clear way and always looked for our benefit while dealing with financial institutes.

6 March 2024
Unprompted review
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Reply from NBG Hypotheken

Dear Gurol, thank you for your kinds words. I am happy to hear that Engin has been able to provide you with some clear answers and good mortgage advice.
You can always contact us if you ever have questions regarding your mortgage! Kind regards, Roel

Rated 5 out of 5 stars

NBG helped me with a complex mortgage…

NBG helped me with a complex mortgage application which took enormous amount of work.

28 February 2024
Unprompted review
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Reply from NBG Hypotheken

Dear Kislay, we are glad to hear that you are satisfied and happy with the advice that our advisor gave you, thank you! Greetings Max

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