NAV Communications Reviews 12

After more than 10 years as a client, I was surprised by the company’s lack of transparency and flexibility.
The prices shown on their website include a “50% discount only for new clients” — a condition not clearly stated anywhere on the site.
My requests for monthly billing, plan downgrade, and access to my data for backup were all denied without any valid explanation.

I recommend that anyone interested in their services double-check the contractual terms and ensure all pricing and data-access conditions are confirmed in writing.

Very good. I LOVE TO COLLABORATE WHIT YOU GUYS ❤️

I had a small issue when I transferred a domain, but they solved it fast. Even I wanted to let it go (was about a 2EUR difference) but they reopened the ticket and treated this tiny problem in a very profesional manner. Issue solved, excelent communication, fast answers, great support, customer satisfied. I highly recommend them.

Our experience with NAV was a good one because we had 3 colocated servers that needed management, and they made us a decent offer for all 3 servers. The support offered is professional and fast.

Basically there support is useless, they always pretend something wrong on my side, then on them.

Auto-deducted double payment from me and never extends service. Then they pretend never seen this payment, lucky PayPal support seen everything and refund back.

On the other side - servers are worst, partially working, having 2 hours daily downtime at average, they never can resolve any problem.

Services are pathetic, working hours the same, no support on weekends. Constant communication failure on FTP clients with no constructive feedback from them.

Also automations are an excuse for not paying attention to customers.

Moved here because of the quota they offer with the packages, but the rest is crap. They constant block user IP's because a few wrong sent emails, they always reply to tickets with evasive answers, not really worth it.

I'm going back to the previous company which was amazing, I only left for the storage, but it wasn't worth while.

In reply to NAV's comment:

Don't make me post the tickets ! I've complained about those problems all the time, but it doesn't really matter what you say, you're just not worth it !