Natures Menu Reviews 

6,749
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 3,132 reviews, reviewers had a great experience with this company. Customers frequently mention that their dogs and cats truly love the meals, enthusiastically finishing every single portion while showing noticeable improvements in their physical condition, glossy coats, and overall energy levels. People also appreciate the attentive and supportive staff who consistently provide reliable assistance when managing subscriptions or handling minor order discrepancies. However, some customers also noted frustrating issues with the delivery service, reporting that third-party courier delays caused frozen packages to occasionally arrive completely thawed and ruined. Reviewers explained that unpredictable shipping times and unhelpful driver handling made receiving perishable items quite challenging on certain occasions.

What people talk about most

Product

Users describe satisfaction with product, noting that dogs and cats thoroughly enjoy the food, have shiny... See more

Delivery service

Consumers find delivery service to be ambiguous, as experiences vary significantly between efficient, on-time... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is always of the... See more

Order

Customers had ambiguous experiences with order, often praising the easy website setup and helpful support... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and courteous... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used nature's menu for a long time now, probably around 20 years. It's what I've raised my puppies on, and kept my adult dogs on. I'm not sure whether the recipe has changed recently as the dogs... See more

Company replied

Rated 5 out of 5 stars

I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more

Company replied

Rated 5 out of 5 stars

Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more

Company replied

Rated 5 out of 5 stars

A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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4.1

All reviews

(6,749)

3,127 reviews in the last 12 months

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Rated 5 out of 5 stars

We have a subscription and it's always…

We have a subscription and it's always delivered on time, Making changes to subscription is very easy to do if needed.

19 August 2026
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Reply from Natures Menu

We're so pleased to hear that your subscription deliveries are always on time and that you find making changes to your subscription easy. Thank you for your wonderful feedback!

Natures Menu

Rated 5 out of 5 stars

Delivery service was excellent n the…

Delivery service was excellent n the driver was very cheerful

27 August 2026
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Reply from Natures Menu

We're so pleased to hear that you had an excellent delivery experience and that our driver was cheerful! Thank you for your wonderful feedback.

Natures Menu

Rated 5 out of 5 stars

this is my second order

this is my second order . all packed well , dog loves them and great choice

27 August 2026
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Reply from Natures Menu

We're so happy to hear that this is your second order and that everything was packed well! It's wonderful to know your dog loves the great selection. Thank you for your support!

Natures Menu

Rated 5 out of 5 stars

Brilliant company and products one very…

Brilliant company and products one very happy customer

12 August 2026
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Reply from Natures Menu

We're so happy to hear that you're a very satisfied customer and that you love our products! Thank you for your brilliant feedback.

Natures Menu

Rated 5 out of 5 stars

Excellent products and timely efficient…

Excellent products and timely efficient delivery

26 August 2026
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Reply from Natures Menu

We're so pleased to hear that you're happy with our products and that your delivery was timely and efficient. Thank you for your positive feedback!

Natures Menu

Rated 5 out of 5 stars

I've fed my dog Natures Menu nuggets for many years

I've fed Natures Menu nuggets to my dog for several years with half his diet made up with kibble. But have decided to go fully raw now. Nice quick delivery and the subscription price means it's cheaper than buying locally, so I can get a monthly delivery

24 August 2026
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Reply from Natures Menu

It's wonderful to hear that you're making the transition to a fully raw diet for your dog and that our nuggets have been a consistent part of their meals for so long! We're also delighted that our quick delivery and subscription pricing are working out so well for you.

Natures Menu

Rated 4 out of 5 stars

Driver helped put the parcel in the…

Driver helped put the parcel in the hallway as it was very heavy

25 June 2026
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Reply from Natures Menu

We're happy to hear our driver was able to assist you with your heavy parcel. We appreciate your kind words!

Natures Menu

Rated 5 out of 5 stars

Food is great and the tins are full to…

Food is great and the tins are full to brimming .great delivery too

17 August 2026
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Reply from Natures Menu

We're so happy to hear you're pleased with the food! We're also delighted to know you had a great delivery experience. Thank you for your wonderful feedback.

Natures Menu

Rated 5 out of 5 stars

Great quality food

Great quality food that goes much further than many of its competitors. Feels expensive but when you take into account value for money, it's definitely worth the investment

25 August 2026
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Reply from Natures Menu

We're so happy you appreciate the quality and value of our food. We strive to provide an excellent experience for our customers. Thank you for your support!

Natures Menu

Rated 5 out of 5 stars

Delivered on time

Delivered on time no pressure to order more my dog eats every scrap he loves it

16 August 2026
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Reply from Natures Menu

We're so happy to hear that your dog loves our food and eats every scrap! It's wonderful to know that your delivery was on time. Thank you for your wonderful feedback.

Natures Menu

Rated 5 out of 5 stars

Fantastic company

Fantastic company, great quality food my dog loves, excellent customer service. I've used them for several years now and they haven't slipped one bit.

14 August 2026
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Reply from Natures Menu

We're thrilled to hear you've had such a consistently positive experience with us over the years! It's wonderful that your dog loves our food and that you appreciate our customer service. Thank you for your continued loyalty!

Natures Menu

Rated 5 out of 5 stars

All worked very well very pleased …

All worked very well very pleased keep up the good work i was already a customer but brought from the local pet shop im due to have a operation and wo t be able drive for a while thanks again

24 August 2026
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Reply from Natures Menu

We're so pleased to hear you're happy with everything and that we can continue to support you, especially with your upcoming operation. We wish you a speedy recovery!

Natures Menu

Rated 5 out of 5 stars

Over several years the product &…

Over several years the product & service are consistantly excellent.

23 August 2026
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Reply from Natures Menu

We're so happy to hear that you've consistently had such an excellent experience with our product and service over the years! Thank you for your kind words.

Natures Menu

Rated 5 out of 5 stars

All my dogs really love this food

All my dogs really love this food! So easy to prep, my dogs down it in seconds, lovely firm stools too 😁

24 August 2026
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Reply from Natures Menu

We're so happy to hear all your dogs love our food and that it's so easy to prepare! It's wonderful that they enjoy it so much and that you've noticed such positive results.

Natures Menu

Rated 5 out of 5 stars

Best raw food ever

Best raw food ever ! My 13 dogs love every bit of it on their daily basis for over 10 years .
Thank you 😊

26 June 2026
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Reply from Natures Menu

We're so happy to hear that your 13 dogs have been loving our raw food for over 10 years! Thank you for your wonderful feedback and amazing loyalty.

Natures Menu

Rated 5 out of 5 stars

Amazing customer service

Wrong items received in Subscription order quick call to their amazing staff had the issue rectified, as always an amazing service all round. Thank you

23 August 2026
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Reply from Natures Menu

We're so pleased to hear that our team was able to quickly rectify the issue with your subscription order. We truly appreciate your kind words about our amazing service!

Natures Menu

Rated 5 out of 5 stars

Always on time

Always on time

23 August 2026
Natures Menu logo

Reply from Natures Menu

Thank you for your great feedback about the delivery service!

Natures Menu

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