Naturaw Reviews 

1,098
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food, noting that their dogs eagerly enjoy the wide variety of available flavors and maintain exceptionally healthy, shiny coats. Consumers also highlight the prompt and reliable delivery service, alongside exceptionally helpful customer support that makes the online purchasing process entirely straightforward. However, some reviewers were not happy with delivery issues, mentioning occasional instances where packages arrived late, damaged, or completely thawed. A few other people also felt that managing subscriptions or placing orders could be challenging, and some struggled to find suitable meal options for dogs with specific dietary allergies.

What people talk about most

Product

Users describe positive interactions with product, noting that their dogs thoroughly enjoy the food and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog food is... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive on time... See more

Order

People report positive experiences with order processes, highlighting that the website is easy to use and... See more

Service

Customers had positive experiences with service, noting that orders are despatched quickly and everything is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a diff... See more

Company replied

Rated 5 out of 5 stars

Never, ever fed Raw before-but a very special English Setter puppy was fed on this from his breeder, so I continued along the same lines. Although perhaps a little more expensive than most, it is so w... See more

Company replied

Rated 5 out of 5 stars

My 5 month old puppy has been eating Naturaw Puppy for more than 2 months. He loves both recipes. I researched thoroughly to find brands and ingredients I believed would support optimal health and I’m... See more

Rated 5 out of 5 stars

Very good quality food. Sustainable packaging. Great delivery. Ok subscription perks but could throw a few complimentary treats in once in a while for loyal customers. The new website is so much bette... See more

Company replied



Company details

  1. Pet Store

Written by the company

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Written by the company

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,098)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of the food is excellent

The quality of the food is excellent. Our dog loves it.

16 February 2026
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Reply from Naturaw

Thank you so much! We love hearing how much your dog is enjoying their meals—thank you for your continued support!

Rated 5 out of 5 stars

Always quality food and great service

Always quality food and great service, very pleased, thanks team

12 February 2026
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Reply from Naturaw

Thank you for your great review! We’re so pleased you’re happy with both the food and service. We aim to make raw feeding as easy and reliable as possible.

Rated 5 out of 5 stars

Thriving on Naturaw as nature intended

I’ve been using Naturaw for over 2 years now and I can’t fault it
We use the the original range as my dogs not keen on veg or botanicals added . He loves the texture and the quality is second to none . Customer services have always been incredibly friendly and helpful and we subscribe to a two weekly delivery as I don’t have a freezer big enough to store food for an 82kg Saint Bernard and they’re always on time and so efficient I’d highly recommend using Naturaw ! My dogs thriving in it . Happy dog and happy owners 😊

16 February 2026
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Reply from Naturaw

We're so happy to hear that your dog is thriving on our Original range! It's great to know the quality meet your expectations, and our customer service team have helpful.
We appreciate your recommendation and are glad our subscription service works well for you!

Rated 5 out of 5 stars

fabulous food

fabulous food, great service time and again

9 February 2026
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Reply from Naturaw

Thanks so much for your continued support and kind feedback! It’s fantastic to have you as part of our community! 🐾

Rated 5 out of 5 stars

Naturaw food is good quality

Naturaw food is good quality and my dogs just adore this. I'll definately order it again.

22 January 2026
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Reply from Naturaw

Thanks so much for your 5* review—we really appreciate it! So glad your dog is loving the food!

Rated 5 out of 5 stars

Such a great product that my dog loves

Such a great product that my dog loves! Good to know it’s all natural ingredients. We always get comments on how her coat is so shiny….put that down to the wholesome raw food from Naturaw! Order arrives so fast too, in a completely insulated package.

5 February 2026
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Reply from Naturaw

Thanks for the fantastic feedback! It’s great to hear you are seeing such positive changes in your dog —especially with their shiny coat. That’s what we love to hear!

Rated 5 out of 5 stars

Great product & all round Customer service

Great product well packaged and delivered on time

5 February 2026
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Reply from Naturaw

Thank you for your kind words! We’re so glad you’ve had a positive experience with both our products and our team—it means a lot to us!

Rated 5 out of 5 stars

Happy Dog

Happy Dog. Food packed well. Parcel arrives when expected

6 January 2026
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Reply from Naturaw

We're happy to hear that the food was packed well and arrived on time! Thank you for your positive feedback; we really appreciate it!

Rated 5 out of 5 stars

My dog has to be on a restricted diet…

My dog has to be on a restricted diet and the All Turkey suits her needs perfectly. My only complaint is it periodically goes out is stock for quite a long time which is very frustrating better stock control would be beneficial to help make sure this doesn’t happen.

19 January 2026
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Reply from Naturaw

Thank you for your 5* review!
We can only apologise for All Turkey being out of stock - after scouring Britain up and down we cannot source free range offal in large enough quantities - given that we are not willing to compromise on our high welfare, British only ethics.
We know this is disappointing but we have little choice - we will continue to monitor the situation and if a new supply becomes available we will look at re introducing the product and let you know.

Rated 5 out of 5 stars

Best for the dogs health.

We have placed our dogs on Naturaw diet several years ago. Not going back to dry foods. In our opinion Naturaw currently offers the highest quality dog food on the market.

28 January 2026
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Reply from Naturaw

Thanks for the great review - nothing makes us happier than hearing how your dog is doing great on our raw food. Thanks for trusting us with their nutrition!

Rated 5 out of 5 stars

The best food with a great selection

The best food with a great selection, our Dog loves breakfast and teatime now

22 January 2026
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Reply from Naturaw

It’s great to hear our commitment to real, raw food is making a difference for your dog! 🐾

Rated 5 out of 5 stars

Excellent quality dog food

Excellent quality dog food. I appreciate the choice of different protein sources available and the ethical basis if the company.
They are always efficient and friendly to deal with

12 January 2026
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Reply from Naturaw

Thanks so much for the feedback! We’re glad our team could help and that everything worked out well for you and your pup

Rated 5 out of 5 stars

LOVE Naturaw!!!

I order from Naturaw on a repeat basis. The food is excellent and the dogs love it! I also love their environmentally conscious packaging!!

5 January 2026
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Reply from Naturaw

Thank you for the 5-star review! We’re so glad you appreciate our environmentally friendly packaging — caring for dogs as well as the planet is so important to us!

Rated 5 out of 5 stars

Great product

Great product, service and delivery.

22 January 2026
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Reply from Naturaw

We're glad you had a great experience with our product, service, and delivery. Thank you for your positive feedback!

Rated 3 out of 5 stars

Great food, would like more subscriber flex/reliability

Firstly, the food is great - can't recommend it enough (my greyhounds have thrived on it for three years) but shipping and delivery on the subscription plan is always later than requested. That, plus the limit on how many packs can fit into the box, means I'm always short of what I actually need and always run out days before each delivery.
I used to get my Naturaw delivered by my local indie pet shop, which was perfect - he was always on time and could deliver the exact amount I needed. When I moved house and had to change to the online subscription that's been more problematic.

13 January 2026
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Reply from Naturaw

Thank you for your feedback, it's great to hear that your dogs are loving their Naturaw meals!

We have just taken a look at your previous deliveries and can see the only one which was delayed was due to this being placed during our closed period for New Year and therefore could not be delivered the following day, this was dispatched immediately on our return to work. Please note that our subscription system currently works on 'payment date' for subscription renewal, not delivery date.

Please message our team on woof@naturaw.co.uk if you are unsure or require any assistance.

Rated 5 out of 5 stars

Outstanding food

Outstanding food. Best raw ever and I have fed raw food for 30 years. Packaging is recyclable, and the Company is so helpful and responsive with all queries.

6 January 2026
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Reply from Naturaw

Happy dogs make our day! Thanks so much for sharing your experience with us! We appreciate your recognition of our recyclable packaging and responsive support.

Rated 5 out of 5 stars

Love the forage range

Love the forage range, it’s ideal for making sure your dogs have a balanced meal with all the nutrients they need. My dogs have good stools which shows that the food is balanced. I order in large quantities from Stefs pet pantry.
Bone content in some brands can be too high for one of my dogs.

23 January 2026
Unprompted review
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Reply from Naturaw

We're so happy to hear that the Forage range helps your dogs maintain a balanced diet and keeps them healthy! Thank you so much for your continued support!

Rated 5 out of 5 stars

Excellent

M firs two order. I am very pleased. ord
ering is quick and simple, delivery excellent. The packaging is excellent. Meat trays good and delivery boxes so easy.

Meat is good, according to my dog and cat!

I am very pleased with Naturaw and will be ordering in the future, no need to look anywhere else.

14 January 2026
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Reply from Naturaw

Thank you for the amazing review! We put a lot of care into sourcing and preparing our raw food, so it’s wonderful to hear it’s making a difference!

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