The company who run your credit card know next to nothing about me and how I run my spending on the credit card. As a result they are always lowering my limit and jacking UP my charges on the way it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There are some really great things about banking with Nationwide but there is one massive stumbling block which they believe is a customer benefit. We are rural-based and the trip to a Nationwide i... See more
Company replied
Friendly, helpful staff. Unfortunately, I had not received my switch service payment into my account when I visited the branch. I find these surveys are very much a 'one size fits all' so do not... See more
Company replied
tried to log a simple it fault and error message. took hours. sent screenshot. eventual answer "is your browser using English" duh the screenshot showed English. totally hopeless AI type response wi... See more
Company replied
Company details
Written by the company
Nationwide is the world's largest building society with around 15 million members. It's one of the largest savings providers, a top-three provider of mortgages in the UK & a major provider of current accounts, credit cards, ISAs & personal loans.
Contact info
United Kingdom
- 0800 302011
- www.nationwide.co.uk
2.7
Poor
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Already said!!!!
22 August 2026
Unprompted review
I am disabled and they are very helpful…
I am disabled and they are very helpful and mindful of a disabled person's needs
21 August 2026
Unprompted review
Reply from Nationwide
We're pleased to hear this Carol, thank you for sharing :)
Absolutely Fantastic building Society
Absolutely Fantastic building Society. With the Best Staff, First Class in everything. I would not move from Nationwide if you paid me as I like to see and talk to the people who look after our money and you can build a relationship with them. Which is Brilliant ⭐️⭐️⭐️⭐️⭐️⭐️⭐️25 out of 10
24 August 2026
Unprompted review
Reply from Nationwide
This is lovely to read Jimmy, thanks so much for sharing :)
Reply from Nationwide
Thank you for your review, Peter.
A good company.
It is so very nice to be able to go into a branch and speak to advisor. Thankyou Nationwide for keeping branches open.
21 August 2026
Unprompted review
Reply from Nationwide
Thank you for your review, Rosemary!
Wait time unacceptable because there…
Wait time unacceptable because there weren’t enough staff on the counters
21 August 2026
Unprompted review
Reply from Nationwide
Hi Sheila, if you'd like to raise feedback about this, you can find more information on how to do so here: https://www.nationwide.co.uk/contact-us/general-feedback/.
I got seen straightaway
I got seen straightaway I was next in the Que. The staff was helpful getting my issues resolved. I am very pleased with the all round service I received on the day.
22 August 2026
Unprompted review
Reply from Nationwide
Thank you for sharing, Januario!
Reply from Nationwide
Thank you for your review, Steven :)
Good Customer Service Staff.
Had To Report Scam on my
Credit Card. This Was Dealt
With Very Quickly By Their
Fraud Department and Thankfully Did not Lose any
Money. Keith Butler West Sussex.
19 August 2026
Unprompted review
Reply from Nationwide
Thank you for sharing Keith, we're pleased to hear this was resolved swiftly for you!
Banked with nationwide for over 20…
Banked with nationwide for over 20 years. I’ve never had an issue of any kind and would never consider moving banks. The staff at my local branch (Ramsgate) are top notch as well and helped my greatly with a recent experience. 10/10
24 August 2026
Unprompted review
Reply from Nationwide
This is great to read Dan, thank you so much for sharing!
Always had a very positive experience…
Always had a very positive experience with Nationwide. I feel they take care and listen to their customers. I have been with them for years and have no intention of changing that. I use the app for online banking, which is super convenient, but also love that they are keeping branches in our towns in case I need that human interaction. Well done, Nationwide BS
21 August 2026
Unprompted review
Reply from Nationwide
Thank you for taking the time to leave such a lovely review Justine!
People not robots
I still believe in using cash and want a person to serve me instead of AI or machines.
This keeps people in work and why Nationwide is now a top bank.
21 August 2026
Unprompted review
Reply from Nationwide
Thank you for sharing Julie :)
Exactly what I would expect from…
Exactly what I would expect from Nationwide
20 August 2026
Unprompted review
Reply from Nationwide
Hi Peter, if you'd like to provide feedback in order for us to improve your experience, you can find more information on how to do so here: https://www.nationwide.co.uk/contact-us/general-feedback/.
I’ve been a lifelong member of…
I’ve been a lifelong member of Nationwide & its predecessors
They’ve always given me excellent service
21 August 2026
Unprompted review
Reply from Nationwide
This great to hear Raymond, thank you :)
Since I moved to Nationwide if ever I…
Since I moved to Nationwide if ever I have had a query or issue there is always a real living person I can speak too
22 August 2026
Unprompted review
Reply from Nationwide
Thank you for your review, Gillian :)
Promised me 175 for switching account…
Promised me 175 for switching account its absulutly lies and just to get you open an account with them
24 August 2026
Unprompted review
Reply from Nationwide
Hi Kurtis, you can find more information on the criteria involved for the switching incentive here on our website: https://www.nationwide.co.uk/current-accounts/switch/.
Trustworthy and Understanding Staff
Total confidence with Nationwide.
Great service.
21 August 2026
Unprompted review
Reply from Nationwide
This is great to hear Judith, thank you for sharing :)
Good customer service
21 August 2026
Unprompted review
Reply from Nationwide
Thank you for your review, Paul.
My experience changing current account from another bank.
I have encountered four or five people in the process of changing my current account from another bank to Nationwide. They have all been helpful and patient.
21 August 2026
Unprompted review
Reply from Nationwide
This lovely to hear Gordon, thank you for sharing!
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