National Vehicle Suppliers Ltd Reviews 

90
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently praise the team for being extremely professional, helpful, and patient throughout the entire process of purchasing a vehicle. Many buyers highlight that cars are frequently delivered directly to their homes in wonderful condition, matching online descriptions and driving exceptionally well on the road. However, some people mentioned experiencing unexpected mechanical failures shortly after taking the vehicle home, alongside notable delays or issues with promised repairs. A few other people also felt that communication became extremely difficult when problems arose, while others noted unexpected discrepancies regarding vehicle appearance and condition.

What people talk about most

Product

Customers consistently note positive experiences with product, emphasizing that vehicles arrive in great... See more

Service

Reviewers highlight positive aspects of service, noting that the team is extremely professional and helpful,... See more

Staff

Customers had positive experiences with staff, frequently highlighting that reviewers found the team... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Quality

People report ambiguous experiences with quality, as many customers express great satisfaction, stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish! I saw the car online and Mark couldn’t have been more helpful, he offered to bring it straight to my home so I could view and test drive it, and he w... See more

Company replied

Rated 5 out of 5 stars

Mark is a true gentleman of integrity. Having bought a lovely Polo VW from Mark NVS I had a few issues with a boot lock mechanism & the auto-release petrol flap. Mark swiftly & effectively resolved th... See more

Company replied

Rated 5 out of 5 stars

Mark has been excellent from the first contact. Despite being some distance away Mark provided us with all the information we needed about the car and brought it to us to test drive with no obligation... See more

Rated 5 out of 5 stars

I bought a car off Mark back in September & it's been really good, his customer service was great. Being a women, it can sometimes be a bit intimidating buying a car, but Mark made me feel at ease & t... See more


Company details

  1. Used Car Dealer

Written by the company

For a very minimal deposit we bring the car to you for a test drive, making it more convenient.


Contact info

4.2

Great

TrustScore 4 out of 5

90 reviews

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No recent history of asking for reviews

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4.2

All reviews

(90)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and willing to help in any…

Very helpful and willing to help in any way possible.

14 September 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for your kind review! We really appreciate your feedback and are pleased we could help.

Rated 5 out of 5 stars

Honda Jazz

I recently bought my Honda Jazz from Nationwide vehicle sales and the entire experience was outstanding!
​The team was extremely professional, helpful, and made the whole process smooth and hassle-free from start to finish. Special thanks to Mark for providing exceptional customer service and guiding me through everything.
​The car is in perfect condition, and I couldn't be happier with my purchase. I highly recommend Nationwide vehicle sales to anyone looking for a great car and top-notch service!"

14 September 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for the fantastic review! We’re delighted to hear you’re happy with your Honda Jazz and the service you received. It was a pleasure dealing with you, and we really appreciate your recommendation. Wishing you many happy miles!

Mark & the team
Nationwide Vehicle Sales Ltd

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish! I saw the car online and Mark couldn’t have been more helpful, he offered to bring it straight to my home so I could view and test drive it, and he was nothing but friendly, informative and honest. Messaging was always quick and replies came instantly. A few days after getting the car, the battery went and Mark didn’t hesitate at all. He offered to sort it and pay for everything straight away. He picked up the car first thing, made the repairs, and dropped the car back to me the following morning, keeping me informed throughout! I would 100% recommend to anyone looking to buy a car!

12 September 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much, Amy, for such a lovely review! We really appreciate your kind words and are so pleased you’re happy with both your car and the service you received. It was an absolute pleasure dealing with you.

Mark & the team at NVS

Rated 5 out of 5 stars

Good communication from start to…

Good communication from start to finish.
No nadty surprises, vehicle even better than described.
Mark was very helpful and a treat to do business with.

8 September 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for the fantastic 5-star review, Frank. We really appreciate your kind words and are delighted you were happy with the vehicle and service. It was a pleasure doing business with you!

Mark
NVS

Rated 5 out of 5 stars

I can’t recommend NVS enough, absolutely brilliant

I can’t recommend NVS enough, especially Mark and Mike, who gave me such fantastic service when I purchased my first car a Kia Rio after recently passing my driving test.
From the moment I arrived, they were both incredibly helpful, friendly and patient. Both mark and Mike took the time to show me the car properly, answer all of my questions and let me take it for a test drive without making me feel rushed or pressured in any way.

As a first time car buyer and newly qualified driver, I really appreciated how patient and understanding they were throughout the whole process. They made what could have been quite a stressful experience feel really easy and enjoyable.

I’m absolutely delighted with my Kia Rio and so grateful to Mark and Mike for making buying my first car such a positive experience. Thank you both for your brilliant customer service! 🚗😊
Would definitely recommend NVS to anyone looking for a car.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

I would entirely echo the words of…

I would entirely echo the words of others on here.
Helpful. Friendly. Informative. All the good things. Took many calls/questions and cheerily answered them all. A very nice car purchase experience - highly recommend. Thanks very much Mark.

4 September 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for the fantastic 5-star review! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience with us. Customer satisfaction means a great deal to everyone here at NVS, and we’re delighted that you were happy with the service you received.

It was a pleasure dealing with you, and we hope you enjoy your new vehicle! 🚗

Thanks again for choosing NVS, and we hope to see you again in the future.

Regards

NVS

Rated 5 out of 5 stars

Excellent experience

Anybody looking for the best deals on second hand cars this is the best place to start, the customer service is second to none,I met up with mike and gave him an idea on what I was looking for and how much I had to spend and within less than a week he's got three cars for me to pick from and that's impressive then put mike's friendly nature and he is really easy to work with and he keeps you well informed and updated throughout the whole process, I will be a repeat customer without a doubt.
Thanks again Mike your a legend.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and reliable

I have bought 2 minis for myself and daughter from Mark and have experienced excellent service throughout. After developing a fault (it is an old car), Mark picked up the car and swiftly resolved it.
I recommend him to friends and will be returning to purchase a third car for other daughter. Thank you.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware: Check public director records before buying

Do not just rely on the presentation of the stock yard or yard appointments. Please check public legal databases and Companies House before doing business with this dealer.

The director, Mark Barclay, has historical convictions and prison sentences for motor trade fraud in the Swindon area, alongside multiple outstanding CCJs for owing money to customers in the past, during 2025 as well as recent county court judgments made this year in 2026.

Protect your hard-earned money and research the director's track record first.

1 December 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Everyone is entitled to their opinion, but this review is focused on events from over 20 years ago rather than the way our business operates today.

I have never hidden from my past, and like many people, I have made mistakes in my life. I accepted responsibility for those mistakes many years ago, served my sentence, and have spent the decades since working hard to build a legitimate business and support my customers.

We appreciate that prospective customers will do their own research, but we would also encourage them to judge us on our current business practices, the hundreds of vehicles we have supplied, and the many genuine customers who have chosen to leave positive feedback based on their own experience with us.

If anyone has questions about how we operate today, we are always happy to answer them openly and honestly. We believe people should ultimately be judged by the lives they lead now, not solely by mistakes made decades ago.

Rated 1 out of 5 stars

BUYERS BEWARE

We purchased a vehicle from this dealership in March. Initially, the service was excellent: quick responses, a smooth sales process, and prompt delivery. Unfortunately, everything changed once the first problem with the vehicle arose.

When we reported the issue, it took days of repeated phone calls and messages to arrange collection of the vehicle. Eventually, it was collected and replaced with a courtesy car.
However, we later discovered that the courtesy vehicle had no valid MOT, tax, or insurance. We only found this by checking online ourselves. Customers should be aware that, had we been stopped by the police, we could have faced the consequences despite being unaware of the situation.

Our vehicle was away for over a week, during which time we had to pay for a hire car ourselves. When the vehicle was eventually returned, the same fault—a faulty gearbox—reappeared, suggesting that no effective or lasting repair had been carried out.

We reported the recurring fault almost two weeks ago and are still waiting for a collection date from Mark.

Communication throughout this process has been extremely poor.

Following advice from Citizens Advice, we understand that if a repair attempt fails and the same fault reoccurs, consumers may have the right to reject the vehicle and seek a refund. We requested this resolution, but Mark refused without providing any explanation.

Dealing with Mark has been incredibly frustrating. Communication has been difficult throughout, and he even blocked my partner's number, preventing her from contacting him to discuss a resolution.

The vehicle was sold with a six-month warranty, but our experience has been one of delays, poor communication, and a lack of accountability. We have spent months trying to resolve an issue that should have been dealt with properly from the outset.

It's a real shame, as the experience started so positively. Unfortunately, the after-sales service has been deeply disappointing, and based on our experience, we would not recommend this dealership.

Buyers beware.

25 June 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

We are sorry that you feel this way, but we do feel it’s important to provide the full context.

When you reported the issue, we collected the vehicle from your home at our own expense, travelling approximately 100 miles each way. We then had the vehicle professionally inspected by an independent workshop. Following their assessment, we were advised that no fault could be found with the vehicle.

As you can appreciate, this process involved significant time and cost to our business, all of which we covered in an effort to resolve your concerns. Since the independent inspection was unable to identify the reported fault, we are understandably reluctant to repeat the exact same process again without any new evidence or diagnosis indicating that a fault now exists.

We always try to support our customers wherever reasonably possible, but we also have to make decisions based on the findings of qualified technicians rather than assumptions. Unfortunately, we cannot continue to incur substantial costs when previous inspections have concluded that no fault is present.

We have noticed that when we are unable to agree to every request, we are often threatened with negative reviews. While everyone is entitled to leave honest feedback, we do not believe reviews should be used as leverage to obtain outcomes that are not supported by the evidence.

Our door remains open should any independent diagnostic evidence become available that identifies a genuine fault. As always, we will consider any new information fairly and act appropriately in accordance with our legal obligations and commitment to good customer service.

Rated 1 out of 5 stars

Avoid NVS - Pending Claim

At first, all appeared well. Brought a Ford Mondeo for £5595 in September 2025 and drove really well. A month in, the gearbox gave up on me, contacted Mark and he took the car back and fixed. 2 weeks later the turbo then had an issue, mark fixed again and then January 2026, the gearbox that had been replaced broke again. Mark took the car back but midway through March I still had no car and Mark would not pay the money back but offered me cash and older car with nearly double the mileage on it and I would have been out of pocket.

Decided to take further action against National Vehicle Supplier through small claims court and now enforced a CCJ as Mark did not respond to any letters.

Although Mark & NVS appear helpful, and granted, initially he was very helpful, multiple false promises and no urgency.

I would avoid like the plague!!

17 June 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for your review.

We are disappointed to read your comments, particularly as we made every effort to assist throughout your ownership of the vehicle.

When the gearbox issue first arose, we collected the vehicle and arranged repairs at our expense. Following a subsequent turbo-related concern, we again took responsibility and carried out repairs in an effort to keep you on the road. Throughout this period, we remained in communication and continued to work towards a resolution.

As with any used vehicle, unexpected mechanical failures can unfortunately occur, and we appreciate the frustration this causes. However, we do not agree that we failed to assist. Significant time, effort and expense were invested in attempting to rectify the issues reported.

We also explored alternative solutions, including offering a replacement vehicle and a financial contribution, in an attempt to reach an amicable resolution. Unfortunately, no agreement could be reached between both parties.

Regarding the legal proceedings, we acknowledge the court’s decision and will continue to deal with the matter through the appropriate channels.

We genuinely regret that your experience did not meet your expectations and wish you all the best for the future.

Mark Barclay
Nationwide Vehicle Sales

Rated 5 out of 5 stars

I recently brought a car from mark

I recently brought a car from mark, it was for my mum, the car was delivered by mark, he arrived on time and all was as shown in the add, he walked us around the car and showed us everything was in working order and was happy for my mechanic to have a look.
Iv had the car about a month now and had no issues what so ever but he did offer me a warranty with the car for peace of mind.
Lovely man was happy to answer all our questions
Brilliant service, would use again

1 April 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for your kind review! We really appreciate your feedback and are pleased we could help.

Rated 5 out of 5 stars

Great service

Used this company for the first time..and would definitely use again..everything was straight forward..brought the car to my house (foc) and even went out of his way to put some diesal in it..so definitely 10 /10 al round..ps the car looks like new

27 April 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for your kind review! We really appreciate your feedback and are pleased we could help.

Rated 5 out of 5 stars

Excellent experience with Mark

Excellent experience with Mark, made the car buying experience easy for me and delivered straight to my door. Car was in very good condition and has been very reliable for me

6 April 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for your kind review! We really appreciate your feedback and are pleased we could help.

Rated 1 out of 5 stars

Photos and car discussed on the phone…

Photos and car discussed on the phone was different in person
The car pictures have absolutely no damage at all, drove over 120 miles to a car that wasn’t clean, had rubbish in the back and had significant damage to the front, the photo of the car online must either be edited or false, before I left mark said on the phone it was a lovely car with nothing wrong with it!
upon arriving I was given another address a further 12 minutes away to where the car was
Very disappointing
DO NOT RECOMMEND IF YOU HAVE TO DRIVE A FAIR WAY

21 April 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for your feedback, although we must respectfully challenge a number of the points raised as they do not reflect how we operate.

We take great care to ensure all vehicle adverts are accurate and represent the car honestly. We do not edit or alter images to hide damage—our reputation relies on transparency, and we simply wouldn’t risk that. Likewise, vehicles are always prepared prior to viewings, so the suggestion that a car was presented with rubbish inside is extremely concerning to hear and not consistent with our standards.

For context, the vast majority of our customers (around 90%) choose our nationwide delivery service, where the vehicle is brought directly to them for a test drive at their home address. This avoids exactly the kind of inconvenience you’ve described and allows customers to assess the vehicle comfortably before committing.

With regards to the condition described, we would never knowingly misrepresent a vehicle over the phone. Any used car of age will have some level of wear and tear, but anything significant would always be disclosed.

We also note your comments regarding the location—occasionally vehicles are stored securely off-site, and clear directions are always provided in advance.

We take reviews seriously, however we cannot find any record of this experience matching your description. As such, we would welcome the opportunity to investigate this properly. Please contact us directly with your full details, the vehicle registration, and the date of your visit so we can look into this further.

Rated 1 out of 5 stars

Shocking service- do not buy from this company

Reviewed previously, and just wanted to reiterate the shocking service and aftermath received.

Still in the middle of taking further action against this company 👍

22 April 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

We’re sorry to see you feel this way, however we strongly dispute the claims made in this review.

We have previously responded to your concerns and have made every effort to address the situation in line with our legal obligations and the terms agreed at the point of sale. At no stage have we refused to engage or assist where appropriate.

As outlined before, any issues raised have been carefully considered, and where applicable, we have directed you through the correct process to ensure they are handled fairly and in accordance with both the warranty provider’s guidelines and the Consumer Rights Act 2015.

We note your comment regarding “further action,” and we will of course fully cooperate with any formal process should you wish to proceed. We remain confident that our position is fair, reasonable, and compliant with all relevant regulations.

Should you wish to resolve this matter constructively, we remain open to direct communication.

Rated 5 out of 5 stars

Great service, Mark is friendly, reliable and trustworthy.

My experience with Mark at NVS was excellent and I honestly cannot praise him highly enough. He went out of his way many times to provide me with great service, including personal delivery out-of-hours, and at all times was friendly, personable and kind.

I bought a lovely car from him that was in great condition, but it developed a serious fault within the warranty period and it was unfortunately written off. Even though it was not directly Mark’s fault, he offered to find me a replacement and provided a great courtesy car while he was looking to help me with getting to work, appointments etc. Then, after a couple of weeks without finding a car to meet my specifications, Mark happily provided an immediate refund.

Overall I received great customer service and would recommend NVS to anyone looking to purchase a car.

1 April 2026
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you so much for your kind review! We really appreciate your feedback and are pleased we could help.

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