The property has blistering, peeling plasterwork in both the lounge and bathroom. The master bedroom has black mould around the window. You should also know that there were hundreds of ladybirds hiber... See more
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National Trust English Rivera. When Did It Become NT Policy to Allow Your Front Line Staff , Meeting The General Public to Where Their Own Made Badge Advertising Their Sexual Agenda as SHE / HE . Out... See more
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I’m increasingly finding that some of the National Trust sites are tired and grimy and in great need of deep cleaning or renovation. I went to Saltram today, there were dog turds in the courtyard entr... See more
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National Trust shops are overpriced and elitist. After paying for entry, families are pushed past shelves of £6 chutneys and £20 scarves but find hardly any affordable sweets, snacks or pocket-mone... See more
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Company details
Written by the company
As Europe’s largest conservation charity, we look after nature, beauty and history for everyone to enjoy. We do it with the help of millions of members, volunteers, staff and donors. Without this, we couldn’t care for the miles of coastline, woodlands, countryside and the hundreds of historic buildings, gardens and precious collections we protect. Your support keeps nature and history flourishing. You help us care for: - More than 780 miles of coastline - More than 250,000 hectares of land - More than 500 historic houses, castles, parks, and gardens - Nearly a million works of art In 1895, our founders, Octavia Hill, Robert Hunter and Hardwicke Rawnsley pledged to preserve our historic and natural places. Their aim was not only to save important sites, but to open them up for everyone to enjoy. They created the National Trust, and more than 125 years later, their mission is at the heart of everything we do. We protect and care for places so people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. So we look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits. From wild and precious places to the world outside your window the National Trust offers access, enjoyment and a chance for everyone to help out. Nature and the historic environment are under threat. They’re essential to everyone, they enrich people’s lives and are part of the fabric of society and they urgently need more care. Our shared places stretch across the nation, from Lizard Point in Cornwall, to Lindisfarne in Northumberland and Florence Court in Northern Ireland. As well as looking after the places in our care, we work with communities and partners across the nations to protect nature, beauty and history in towns, cities, villages and countryside.
Contact info
Heelis, Kemble Drive, Swindon, SN2 2NA, United Kingdom
- 0344 800 1895
- enquiries@nationaltrust.org.uk
- www.nationaltrust.org.uk
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National Trust doesn't do dietary needs.
National Trust doesn't care about your dietary needs. They claim they cater for coeliacs at most sites - a complaint response assured me at least 50% of their menu has no gluten containing ingredients. However, at every site within a 2 hour drive of our house they don't. The brownie isn't even gluten free any more claiming it was changed due to "declined popularity".
Some people don't get to choose their diets but National Trust has chosen no to cater for those with genuine dietary needs.
31 May 2025
Unprompted review
Reply from National Trust
Hi Dave. Thank you for your review. I'm sorry the places you've visited haven't had options for you in the cafe. I've shared your comments with our Food & Beverage team. I'm not sure if we've already let you know that while we currently can’t promote our products made on site as ‘gluten free’ (or wheat free), the staff can show you the allergen tick sheet at the till so you can see which products are made with ingredients that do not contain gluten. We’re looking at ways we can better identify these products so it’s clearer for our visitors, and are in conversation with Coeliac UK to explore ways in which we can manage our processes and work towards accreditation with them. This is so we can highlight which of our made on-site products are made without gluten. Thanks again for your review, and for your support.
Nightmare at Nightjar Cottage
I have just discovered this review site for National Trust. My sister and I had a holiday in Nightjar Cottage in August 2018 but I have had to use a different date in order to get this seen. The description of the ground floor apartment states that ‘on occasion some sound may be heard from the apartment above’. This is definitely understated because we could hear the occupants walk across the floor, use the toilet, flush the toilet, and we could hear which television programme they were watching.
At the time of our visit pre Covid there was a National Trust shop adjoining the cottage. One evening the smoke alarm in the shop went off, triggering the alarm in our cottage. The whole row of cottages evacuated and we all stood outside waiting for the fire engine to arrive. On investigation it was found that dust in the smoke alarm in the shop had triggered the alarm.
The visitors book in the property is full of complaints about the noise from upstairs which is really unbearable at times, and about the fire alarm triggering randomly. Why is the visitors’ book not monitored, and actions taken to improve matters?
We could not wait to leave the property and as a consequence of our experience would never book a NT holiday cottage again. We still return to Dunwich but stay in the village. It’s such a shame as Nightjar cottage would be idyllic if these issues were sorted out.
17 August 2024
Unprompted review
Reply from National Trust
Hi Margaret. I'm sorry you had a disappointing stay at Nightjar and decided not to book with us again. Whilst I don't know whether you got in touch with us at the time so we could try and help, I hope one day we get the chance to welcome you to another of our cottages or places in our care. Best wishes.
He transported Arlington to our group
What a wonderful talk by Graham, a volunteer walking history tour guide based at Arlington Court. Graham came and gave a talk to our monthly library group for Age Concern Barnstaple & North Devon. It was a visual, interesting, and insightful talk with just the right amount of humour. It enabled a group that wouldn't necessarily be able to visit to experience a little slice of Arlington from the comfort of their chair - thank you Graham, what a gem you are.
16 April 2025
Unprompted review
Reply from National Trust
Hi Meryl. Many thanks for taking the time to leave your lovely review. It's great to hear you enjoyed Graham's talk. I've shared your feedback with his team. All the best to you and your library group.
Following on from my last review and…
Following on from my last review and your reply which was totally incorrect. I received a letter from yourselves stating that you had missed the first payment back in march, so please you have all of the information from your own records. Also customer services said they couldn’t help and I would have now pay in one go. Please check your records before indicting that I have got this wrong. I will not be contacting you again as last time there was no help
27 May 2025
Unprompted review
Reply from National Trust
Hi Warwick, thanks for taking the time to leave another review. We haven’t heard back from you with more information - if we could correctly identify your supporter record, we could look into this in more detail for you. We can’t give a definite answer about what’s happened without identifying your supporter record, and would encourage you to get back in touch with us so our Resolutions team can look into this in more detail. You can contact our Supporter Services Centre on 0344 8001895 or enquiries@nationaltrust.org.uk.
Best wishes
National Trust
We visited Sheffield Park Gardens on…
We visited Sheffield Park Gardens on Tuesday, 20/05/2025, and hadn’t booked a mobility scooter, due to us not knowing you should book.
On arrival, we were told that all scooters had been booked… then Terry remembered there was one not booked… one that could go on the road, too. A Tramper.. it was brilliant.
It was a lovely day, and we enjoyed our visit immensely.
20 May 2025
Unprompted review
Reply from National Trust
Hi Paula, thanks for taking the time to leave such a positive review.
It’s great that you enjoyed your visit to Sheffield Park, and that Terry was so helpful on the day. I’ve made sure to feed this back to the General Manager at Sheffield Park, so Terry can hear your feedback directly.
Thanks again for taking the time to leave a review, and for your support.
Best wishes
National Trust
Still being charged for a cancelled membership
I canceled my membership just for the website to tell me that I will still continue to be charged until my membership runs out I’m sorry but to me that is theft and I will not ever be re renewing my membership it isn’t worth the money am actually disgusted with this policy and am very tempted to contact the financial ombudsman and report them for theft I am so outraged that they are still trying to charge me despite me cancelling my membership
22 May 2025
Unprompted review
Reply from National Trust
Hi Bobbie
I'm sorry to read about your disappointment.
You provided some more information for us to investigate further but it wasn't enough to find your membership unfortunately.
If you chose the monthly Direct Debit option, you’ll need to continue to pay until the end of your membership year as per your monthly agreement. We always recommend continuing to take advantage of the benefits until your renewal date, at which point you can decide to not renew.
If you’d like to contact us about this again or raise a complaint you can call us on 0344 800 1895 or email us at enquiries@nationaltrust.org.uk. If you’re emailing, please include your full name, address and supporter number.
Thanks for your support.
Chris
National Trust
The website is unusable.
I find Ascott House. Choose book tickets. Then get asked 'What are you looking for?' and given options that have nothing to do with Ascott House. Really frustrating! 😡
16 May 2025
Unprompted review
Reply from National Trust
Hi Christopher
I'm sorry you're having trouble here.
I've just checked ours and the Ascott estate websites and don't seem to be encountering the same issue.
Perhaps copying and pasting this address into your browser might work?
https://www.ascottestate.co.uk/your-visit/ticket-prices
Or you could call us on 0344 249 1895 or 01296 688242. There's also a contact form on the website
https://www.ascottestate.co.uk/the-ascott-estate/contact
I hope this helps and you have a great visit.
Thanks for your support.
Chris
National Trust
Site Sizergh. Dogs not welcome
Site Sizergh.
As a dog owner please can you inform other dog owners that dogs are not welcome and you are wasting your time trying to visit the site. They are allowed to walk around a pond, visit the second hand book shop as well as the gift shop and cafe. The house, gardens and large lake are all out of bounds except for assistance dogs.
So if you are going to take a dog don’t bother.
13 May 2025
Unprompted review
Reply from National Trust
Hi John
Thanks for your comments and I'm sorry you're disappointed.
Each of our properties webpages have information about dogs and how much access they're allowed. It's also included in our handbook.
We’ve been working on making it easier for you to find out how dog-friendly your visit will be before you and your four-legged-friend arrive. To help with this, we've created a new pawprint rating system and given all the places in our care a rating. Sizergh is a two pawprint rated place.
We love dogs at Sizergh, and they are welcome on a lead in the shop, café and wild play area, as well as on the wider estate. The estate is the perfect place to let your pup burn off some energy – just please make sure they're kept on a lead wherever there's livestock or nesting birds (including around the wetland at Park End Moss). Only assistance dogs are allowed in the house and formal gardens however.
Thanks for your support.
Chris
National trust
NATIONAL TRUST HOLIDAYS
NATIONAL TRUST HOLIDAYS: BE WARE OF SMALL PRINT
The cancellation and even the change terms are rediculous. They are so onerous that no one would ever book. Yet because it´s the National trust you don't look - expecting them to be ´reasonable´. They are far from reasonable. Literal robbery. Totally disgusted
12 May 2025
Unprompted review
Reply from National Trust
Hi PHoughton
I'm sorry to hear about your concerns.
If you’d like to discuss your holiday cottage booking, please get in touch with us at holiday.enquiries@nationaltrust.org.uk or 0344 800 2070. The Holidays Service Centre is open Monday to Saturday 9am to 5pm.
If you'd like to make a formal complaint you can do so using the above methods.
Thanks for your support.
Chris
National Trust
Arlington Court: ask for the history tour
Arlington Court: just been on a guided tour with Graham. So informative and entertaining. A great introduction to the house and gardens, and an overview of the history of the entire estate. Made the day really special. Highly recommended
12 May 2025
Unprompted review
Reply from National Trust
Hi Neil
Thank you for your kind words. I'll make sure Graham and the local team see your glowing review.
Thanks for visiting and your valuable support.
Chris
National Trust
I visit lots of properties to take…
I visit lots of properties to take advantage of my annual pass. Youngsters should pay more attention to our history. It’s a very informative day out.
1 December 2024
Unprompted review
Reply from National Trust
Hi John
Thanks so much for your positive review and kind words.
We couldn't do what we do without members like you.
Thanks for your valuable support.
Chris
National Trust
SHEFFIELD PARK GARDENS
Sheffield Park Gardens.
Lovely grounds and lake:
WARNING.
Very poorly signposted paths. Easy to get lost.
Make sure that you collect a map on entry and take a compass with you.
Only half a mile walk to the Bluebell Railway.
8 May 2025
Unprompted review
Reply from National Trust
Hi The Homestead
Thanks for your comments. I'll make sure the team at Sheffield Park see your feedback.
Thanks for your support.
Chris
National Trust
Expensive and very poor value for money…
Expensive and very poor value for money also often miss descriptions or over inflated will avoid any national trust places in the future
30 April 2025
Unprompted review
Reply from National Trust
Hi Anne
Sorry to hear you're disappointed.
Membership is key to fulfilling our charitable purpose. A large proportion of our income is from membership, and without our members we wouldn’t be able to fund our critical conservation work or keep special places open for everyone to enjoy.
We review our pricing regularly to make sure that we can balance being able to look after the nation’s historic places, green spaces and collections to the high standards they deserve, with providing high quality days out for visitors.
While we’re conscious of the various pressures on people’s finances, we believe that the new prices still represent fantastic value for money.
Membership gives free entry to more than 500 places in our care, free parking at most of our car parks, our handbook, full of information about the places we look after, our magazine three times a year, packed with inspiration, interviews and news – also available digitally and access to our online Members' area, full of first look previews and behind-the-scenes features.
Thanks for your past support.
Chris
National Trust
Sutton Hoo and Melford Hall
I'm a frequent visitor to Sutton Hoo and enjoy the exhibition and the grounds and the special events. My partner and I visited Melford Hall yesterday, which prompted this review. Friendly greetings from the staff and great service in the Cafe. I particularly appreciate the vegan scones and food options which has been denounced by the right wing. How very pathetic they made such a fuss over your lovely scones. The signage is so discreet, millions must have been enjoyed by omnivores who had no idea they had a vegan item on their tea tray. Also, the toilet arrangements are very sensible but seem to have upset some. The people, men and women, waiting to use the toilets all considered the upset to be very foolish. Thanks for a sensible approach, NT.
One small caveat. It would be nice to be able to take my grandchildren into the grounds as non paying guests. English heritage allow members to take in children for free and I think this would be a good thing for the NT to copy
7 May 2025
Unprompted review
Reply from National Trust
Hi Jay
Thanks very much for your review and positive comments.
I’ll make sure the teams at Sutton Hoo and Melford Hall see your feedback about your visits.
Children under 5 can visit for free but we can’t allow free entry for over 5’s with our memberships. We have to keep to HMRC rules surrounding Gift Aid when considering the level of benefit afforded to memberships – a guest function would be considered as a donation to the recipient and make the membership exempt from claims. Gift Aid provides considerable additional funds to support our cause and we couldn’t do what we do without it. I hope this is a useful explanation.
Thanks again for your positive review and valuable support.
Chris
National Trust
Re Extortionate review.
Re Extortionate review.
You clearly state in your membership prices, that 18 to 25 year olds are classed as juniors, but you contradict yourself in your reply to me in saying that all adults are charged an entry fee of £25.
So please clarify, is an 18 to 25 year old a junior or an adult. As I said previously, NT, thus is the way we do it if you don't like it don't come.
Your robbing the public, the way I see it the public own the NT, we fund the NT.
7 May 2025
Unprompted review
Reply from National Trust
Hi Robert
We have a junior membership for ages 18-25.
We don't have an equivalent rate for single entry. Therefore, anyone aged 18+ is charged the adult rate.
Hope this clarifies things. There's lots of information available on our website and property webpages about our membership and entry costs.
Thanks for your support.
Chris
National Trust
The decay of Clandon House
It is now 10 years since the tragic fire at Clandon Park House. The property remains encased in scaffolding and apart from removing all the debris nothing has been done in that time. The National Trust seems incapable of making a decision as to what to do with the property. As custodians of so much of our history they have a duty to restore the house to its former glory or is that too much for an organisation that questions so much of our proud history and global influence. It is a disgrace. It took the French only five years to restore the Notre Dame to its former glory!
28 April 2025
Unprompted review
Reply from National Trust
Hi Richard, thanks for taking the time to leave a review about Clandon Park.
Initially we’d hoped partial internal restoration of Clandon would be possible after the fire and investigated this over several years. However, we realised that, given the scale of the damage, we'd essentially be creating replica spaces, rather than achieving genuine restoration. Simultaneously, the more we cared for Clandon post-fire, the more we realised how unique the building is in its fire-damaged state. It reveals the story of how such great country houses are made and gives people an opportunity to have a completely new experience, which complements their experience of other historic houses.
As we’ve been creating our plans for Clandon, we’ve consulted with over 75,000 people along with a huge number of multi-disciplinary experts from backgrounds like heritage, conservation, engineering, access, sustainability, and design. We’ve arranged a series of open days and focus groups for our local members, non-members and supporters, and held a series of public exhibitions in Guildford and West Clandon where we shared our plans. We’ve also consulted extensively with the key statutory bodies responsible for historic buildings and heritage management. These include Historic England, Guildford Borough Council and statutory and amenity groups. We value their constructive and thoughtful input and will continue active dialogues with all these organisations as the project progresses.
The feedback and responses from all these visitors, including over 1000 members of the local community, have informed our approach. Making Clandon a useful and special place for our local community and a resource for heritage skills is central to our approach. Public feedback has been overwhelmingly positive, the detail of which is outlined in the Statement of Community Involvement document submitted as part of the planning application process, available on Guildford Borough Council’s website. Through these consultations, research and feedback, we believe our plans for Clandon are the best way forward for the house and provide the best experience for our members and supporters. Our vision is for a house that showcases the importance and beauty of what survived the fire – and celebrates the stories of the many people who made and crafted it over centuries. Our approach combines careful conservation, scholarly restoration and sensitive contemporary design. Public feedback has been incredibly positive, recognising that our plans respect Clandon’s past and will create an exciting new chapter in its history. We’re confident we’ve produced the best plans for Clandon’s future.
There’s more information available on our website:
Thanks again for taking the time to leave a review, and for your support.
Best wishes
National Trust
The homophobic bullying
The homophobic bullying I witnessed at the National Trust was horrendous. Especially at the Isle of Purbeck and Corfe Castle, possibly one of the most disgusting places I’ve ver visited.
9 April 2025
Unprompted review
Reply from National Trust
Hi Alex, thanks for taking the time to leave a review.
I’ve sent you an email to get some more detail, so we can investigate the points you’ve raised with the relevant teams.
Thanks again for taking the time to leave a review, and for your support.
Best wishes
National Trust
WARNING...EXTRA COST FOR TAKEAWAY CUPS
went for a visit with the dog to killerton near Exeter..the dog enjoyed it, but the cafe in the main house did not allow dogs in cafe or patio areas,so I ordered some food and coffee for takeaway and was told the takeaway cups were extra cost on top, this is disgusting...I did ask for a cup and saucer, but was refused as these could be broken, so I had no choice but to purchase cups to get a hot drink.i feel as though you are penalised for having a dog, however the national trust has now started allowing dogs which is good, but I don't expect to be ripped off by paying extra cost for takeaway cups...I won't be spending my money in this cafe again...I am also a regular national trust member, this will make me reconsider renewing my membership...
27 April 2025
Unprompted review
Reply from National Trust
Hi Darrell, thanks for taking the time to leave a review.
I’m sorry your visit to Killerton was impacted because they don’t let dogs in the café. We give all of our places a ‘pawprint’ rating on our website, indicating how dog friendly they are. We rate Killerton as 2 pawprints – dogs are allowed everywhere outside as long as they’re on a lead, but as you’ve found we restrict access to the main café and the house. We do allow dogs in the Stables Coffee Shop which is a short walk from the main café. There’s more information about visiting Killerton with your dog on our website: https://www.nationaltrust.org.uk/visit/devon/killerton/visiting-killerton-with-your-dog
Your feedback about the use of coffee cups is helpful as we move towards phasing out single use cups by the end of 2026. Some of our places do have returnable mugs that you can borrow and return when you’re done, but not all of our places can offer this so we recommend that you bring your own.
Thanks again for taking the time to leave a review. I’m sorry if this causes you to reconsider your membership with the National Trust, but thank you for all of your support so far.
Best wishes
National Trust
Joined as a member…but rather outraged…
Joined as a member…but rather outraged at the discrimination now shown towards indigenous British people regarding pricing……. £2 for asylum/ refugee v £25 for the rest of us. NT appears to have surrendered to the Woke brigade. I have not renewed my membership as I feel this is blatant discrimination…typical left wing anti British organisation….whoever is running the show must be related to the current government who appear to be destroying everything British…especially our history and countryside. 😡
26 April 2025
Unprompted review
Reply from National Trust
Hi Janet,
Thank you for taking the time to review.
I'm sorry to hear you've decided to not renew your membership.
Our membership prices and categories can be found on our website here: https://www.nationaltrust.org.uk/membership. We don't have a category for asylum seekers or refugees.
Our work is always guided by our purpose which is to promote the preservation of nature and history for everyone, and we want to make everyone feel welcome.
Thank you again for your comments and for your previous years of support.
Kind regards
Steve
National Trust
We love Cothele but the beef and…
We love Cothele but the beef and horseradish baguette had such a think smere of horseradish you could to taste it, in fact you could barely see it, please sort this out
24 April 2025
Unprompted review
Reply from National Trust
Hi Dave,
Thank you for taking the time to review.
It's great to hear how much you enjoy your visits to Cotehele, however, I'm sorry you were disappointed with the beef and horseradish baguette.
I've passed your feedback about the lack of horseradish to the team at Cotehele and our Food and Beverage teams so they can look into this.
Thank you again for contacting us with your comments and for your valuable support.
Kind regards
Steve
National Trust
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