National Pallets Reviews 

We went desperate to get 2 pallets urgently collected on a Friday and delivered on the Monday pre 10am.
No issue with the collection, however, the delivery was a farce. Goods did not arrive on the day, so I contacted National Pallets via their live web chat. The customer service was very apologetic but was unable to get in touch with our chosen courier. I contacted the courier directly and they informed me that they did not offer a pre 10am delivery slot for the area I was sending pallets to.
They informed me that National Pallets had booked a 2pm to 6pm slot. This was no good for me as the location where the 2 pallets were being delivered to closes at 4p, hence why I booked a pre 10am delivery slot.
I was unable to change the delivery slot time that Nation Pallets had booked, so I had to ask for someone to work overtime to ensure the delivery was accepted.
The pallets turned up 5pm on the Thursday.
This is the first and last time I will be using this 3rd rate company. Be aware as National Pallets offer services they are unable to fulfill.

Jolanda helped me with my enquiry. I was surprised that there is a live chat in the evening! Big plus for customers service that we can connect to “person” not only 🤖 robot.

Companmy never came to collect, then the next day they lied and said the driver came & called (as 24/7 building) which was a lie.

Asked to charge us an additional fee, hiding behidn a webchat.

Scammer company

Turned up and did what they said they would do

Collected on Monday for delivery Tuesday now Thursday and no delivery today again. Company is a joke, don't use them find a reputable company and pay a couple of pounds more ..

Exceptional service. Thank you!!!

All very helpful thank you

Good service. I do not usually send pallets and they have collected three now on time and with no hassle. delivery has always been on time. Thank you.

This company is aimed at B2B warehouses, evidently. If you are happy waiting all day from 9 am-5 pm for the driver to turn up at any time, can have your items - in my case, 50 boxes of heavy tiles - all wrapped up and ready to go on a pallet, you would be their ideal customer. Anyone else - the rest of us - would have no use for this service given we don't just have shrink wrap and a pallet lying around. None of this would be an issue except that it's not made clear on their website in the slightest so a needless waste of our time.

Very pleasant staff, very quick to answer your queries…
Very helpful and will be delighted to do more future business.

This company is to be avoided at all costs. Having booked for a Thursday collection which was confirmed, the courier turned up on the Friday when no one was there to hand over the collection. They then took more money to arrange a second collection and, having paid more money, no collection was ever made. Despite numerous emails (there is no phone number you can ring) I have had no refund or acknowledgement. They have essentially stolen £119 from me and there is no way of contacting them.

Extremely unprofessional company.

They damage your goods before delivering. Then they hide behind a WebChat service and there t’ and c’s as they why they don’t pay out for any damages. Owner seems like a insurance sales man rather than a delivery company.

Pro: Pallet picked up and delivered on time. Live chat responded quit quickly every time.
Con: tracking was not updated at all, it was stuck at 'Collected' until 2 days after I contacted National Pallets through their Live Chat for a status update.

excellent customer care by Mr.Jake. i am really happy

Pallet collected on time and delivered on time

I booked the parcel to be collected, and requested that the driver contacted the dispatcher 30min before pick up, the pick up was between 9 and 5:30, I checked the tracker a number of times during the day to check progress, each time it was say waiting to be picked up, at 4:45 I contacted via chat to get progress and was assured it would be picked up before 5:30, I explained that it could not be picked up the following day, I tried contacting chat again at 5:25 to find it closed at 5:00! The following morning when the chat reopened I contacted you again to be told sorry but it had been delayed and would be picked up today, I explained that was not acceptable and cancelled the order. I am the receiver and I arranged the order, the seller who had arranged help with the dispatch has spent a full day waiting for a pick up 3 very disappointed customers.

As per most of the recent reviews this company has poor customer service. Absolutely frustrating experience. I would avoid at all costs. Use something like ParcelMonkey (co uk) website instead.

Yes my pallet got there however……

- all day pickup on a Friday: no show. I had to take the day off.
- I called the chat/customer services line just before the 17:30 window latest pickup time and they said to not worry as it was an all day pickup and they would get to me. Lorry didn’t turn up.
- customer services said to call back if there are issues as they are 24x7. They are not !
- no direct contact with anyone who can really help as it is all email driven and adds delay. So the reply to my email as to when the pickup reschedule is was after the lorry shows up at my house, so I had no knowledge of the reschedule.
- the non communicated reschedule was Monday and the lorry just turns up. Just by chance and only by minutes does someone turn up at my house and calls me to see what is going on as the lorry wants to take a pallet.
- no empathy from the company. No refund. Just a £10 pre pay credit to my pallet account for my next booking.

They hide behind their ‘ Are the collection and delivery dates guaranteed?’ document in their online help centre :
“Unfortunately, in transport things can happen that are totally out of our control. Although 99% of collections and deliveries are completed on time, the odd 1% is late. We will try and inform you of any late collection/deliveries and the reasons why. With European deliveries we endeavour to quote accurate delivery dates, however, the European vehicles coming to and from the UK can get held up due to the distance they have to travel. We, unfortunately, cannot be held responsible for the late collections or delivery of pallets particularly within Europe.”

which basically means if things go wrong it is not their fault.

Poor customer service. Frustrating customer experience. Still have had no email explaining what happened. Avoid using them or if you do then use them at your own risk as you will get no empathy from them if things go wrong.

Would I use them again - 100% NO.

Fantastic help.