National Geographic Magazine Reviews 424

I am happy with the National Geographic magazine, generally I always liked this magazine, the work being done through the years with all contributors.
Email Customer Services also were very helpful for me whenever I had problem with my subscriptions and changes.
Keep always up.
PS: probably the online subscription system could be single for all countries, but this might not be so easy, as sometimes it is confusing as the login accounts for UK are not so direct, but this is minor problem
PS2: Thanks NG :)

I just started my subscription because I want to buy more physical magazines and I really enjoy NG. I had a few problems with the first deliveries but they have been very attentive on the costumer service, they have extended my subscription to match when I am really getting the magazine.

Quick turnaround with resolution! I had the wrong city listed for a new gift subscription to National Geographic. I had a very quick response and correction. I am very confident this magazine will be delivered timely and accurately!

I had a great overall experience. I really did not experience any problems, be it with subscribing or changing the delivery address (which I often do).

Perfect and timely feedback.
NG understood my situation and reacted immediate and proactively.

When I moved 3 years ago I send a change of address 3 months before moving. It took 6 months before my new address was in the system.
During these 6 months I did not receive any magazines.
Beginning of this year I had to call again since had not received any magazines. This happened due to the fact I did not receive the letter requesting if I would like to continue my subscription (why would I not want to?). I called and excuses were made, situation will be resolved. Regrettably this will take 4 months and I will not be receiving any magazines.
Very dissatisfied with this level of customer service.

I place a gift order 8 weeks ago for a children’s subscription. In 3 separate phone calls with customer service I was told it had been delivered March 5th which it had not, then I was told it is due to be delivered tomorrow March 17th, then I was told it was delivered March 5th which again it was not. When I asked what proof they had for delivery they could not provide any. During one phone call I was disconnected. I finally spoke to a supervisor and she said another copy of the March/April edition will be mailed and delivered in 2 weeks from now. National Geographic is a good organization but their subscription and customer service departments are not.

My subscription got into the status of "cancelled" because I didn't receive NGS' request to confirm my address.
When I realised this (after not having received my issues) customer service was very responsive and helpful to reestablish my subscription and to organise the missing magazines for me.

I have taken out a subscription after many years.It is not what it used to be.The quality of the print is very, very poor.I thought I was suffering fom poor eyesight.

I am looking at my life membership certificate that my late husband took for both of us 1978. We were newly married then and avid readers. NGM was the best magazine and it has moved with us like a family member all these years. Now being 86 years and living in Dubai and all of a sudden it stopped arriving 4 months ago, but I contacted you and requested why. After you got my email, you told me not to worry that in 2 working days you will get back to me. And to my greatest surprise, you did and solved my problem. That is the speediest reply I have ever gotten in my life of 86 years. Who says older women are invisible? Your magazine is keeping up with old values and I thank you. Anna-Liisa Turner.

Due to negligence my side, NG stopped my subscribtion. But slight arm waving my side, NG immediately reinstated the subsciption.
Highly appreciate NG's way of dealing with this matter!
Both in communication and actions taken.

Avoid joining. When i became a member of national geographic and payment was taken, they unfortunately failed to send me my login details. After 3 weeks of chasing they have now confirmed them, I can use my member. However they continue to fail to adjust my membership start date. I would avoid this subscription service until their customer experience and customer service are working, they are failing in 2026.

I had the same problem as Penny. The January issue and my gift is no longer available it’s lost. Oh but wait I got February in January!! What the heck! Hmmm false advertising indeed. I haven’t had a subscription in years and more than likely will not renew.

i tried to renew my suscriptcion on line at first with no luck, i asked for help by mail and have a good advise, so i can do it.

My nephew reads his National Geographic for Kids cover to cover as soon as it arrives. He's 8 yrs old. His first subscription was for NG for Little Kids when he was about 3 yrs old and with that introduction, he was hooked. I've had two occasions in the past to contact NG customer support and each time my request was handled promptly without issue. Highly Recommend.

I paid for a subscription that was to include free gifts that I had ordered for my son. I kept being told that the gift would be delivered week after week and finally was told by National Geographic Customer Service that the gift was no longer available false advertisement and the only wanted to compensate by adding to print subscriptions. I told them forget about it false advertisement. We’ll see if they cancel the subscription when I told them when it is ended, I do not want a renewal. I will find that out when it comes to that time very unhappy with National Geographic subscription.

The resolution of my issue was very well done by Ms Janien. Kudos to her. Thank you

I received a response within two days after my inquiry. Issue was solved and explained very well.

Great product. I absolutely love reading this every month. They have high editorial standards and this shines through in the top quality of the content.

Unfortunately the customer service is rather poor. I asked to change my mailing address and it took them over 2 months to sort this out. They took their time replying to emails and bounced around a couple of departments. Not very happy with this.