National Tyres and Autocare Reviews 

85,066
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 583 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the helpful and friendly team members who explain vehicle issues clearly and provide fast assistance on-site. Booking appointments online is typically a straightforward process, and many people find the garage services efficient, professional, and reliable. However, some reviewers were not happy with severe communication failures regarding mobile tyre fitting and booking arrangements. Some customers also noted unexpected cancellations, unhelpful customer service representatives, and exceptionally long waiting times when trying to resolve problems. A few other people also felt that the workmanship was poor, mentioning unbalanced wheels or damaged alloy wheels during their visit.

What people talk about most

Service

Customers had ambiguous experiences with service, as many reviewers praised the helpful, efficient staff and... See more

Staff

Consumers find staff experiences to be deeply mixed, with many reviewers praising polite, friendly, and... See more

Product

Customers consistently note ambiguous experiences with product, sharing mixed feedback on purchases. Many... See more

Customer service

Reviewers mention mixed feelings about customer service, with some consumers praising helpful and... See more

Booking process

Reviewers highlight ambiguous aspects of booking process, frequently praising how easy and convenient the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a female even in this day and age, sometimes things like taking the car for an MOT or Service can be a challenge and result in dismissal or patronisation if further clarification is requested. The... See more

Rated 5 out of 5 stars

After a negative repair experience I contacted Halfords online for a free vehicle check. I received an all in competent report, acted on all of the issues confirmed in my own time. I would gladly... See more

Rated 5 out of 5 stars

Great bunch of mechanics! Helpful, polite and even though I arrived half an hour before my appointment, they didn't make me wait. I handed my keys over and was told to return within the hour. Again, i... See more

Rated 5 out of 5 stars

Staff were great, very customer requirement focused, not just to myself but could be witnessed with interactions with every other customer that came through whilst I was there and heard over the phone... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

National Tyres and Autocare Details

Written by the company

Payment Assist - Spread the cost of your bill over FOUR, SIX OR TWELVE MONTHS with NO INTEREST & NO FEES
Pay a deposit today and spread the balance of your purcahse equally over the following 3, 5 or 11 months with interest-free payments and no fees, with a minimum purchase requirement of only £30! There are no hidden fees or lengthy forms to be completed, so as long as you have a UK-registered debit card with sufficient funds to cover the initial deposit, you can take advantage of Payment Assist.
Mobile Tyre Fitting - we'll come to YOU
Our mobile tyre fitting fleet is available to fit tyres at your home or work. We offer a completely CONTACTLESS service and just need you to leave your locking wheel nut (if you have one) on one of your wheels.
Our Services
We are pleased to offer the following services; Tyres, Car Servicing, MOT, Oil Changes, Exhausts, Batteries, Steering & Suspension, Wheel alignment & Safety inspections
Branch Opening Hours (please check before travelling)
Our normal opening hours are: 8.30am to 6.00pm Monday to Friday 8.30am to 5.00pm Saturday 10.00am to 4.00pm Sunday (selected branches only).
Free 5-Point Car Check
The 5-point car check is carried out by one of our skilled technicians. It's all part of our service to you to ensure that your car is as safe and reliable as it can be and is completely FREE without any obligation. It covers headlights and brake lights, wiper blades, battery health, windscreen chip and MOT due date.
Mobile Battery Fitting
Our mobile battery fitters can fit a car battery at a location of your choice! We can provide batteries at your convenience, whether that's at your home or workplace.

Contact info

3.3

Average

TrustScore 3.5 out of 5

85K reviews

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3.3

All reviews

(85,066)

584 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to book online appointment

Easy to book online appointment. Tyres were waiting for me when I arrived. No messing about and 4 tyres replaced within an hour. Even got 20% off with a multi buy offer. Staff very knowledgeable and took time to show me the damage to my tyre and had no problem installing the tpms .

28 September 2026
Unprompted review
Rated 4 out of 5 stars

Full Value Service and MOT & Super Customer Service

The staff at National Tyre Halford Garage Brislington did a great job looking after me and my car when I took it in for a full service and MOT. Nkosi was great booking a time and place over the telephone even though the system seemed quite slow. Kash in particular was excellent to deal with in the initial drop off/ interaction.
On collection the young lady on reception moved a car blocking my way out and even positioned my car for me.
A good garage job and attentive customer service bravo!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

MOT& Major Service

As a female even in this day and age, sometimes things like taking the car for an MOT or Service can be a challenge and result in dismissal or patronisation if further clarification is requested. The Team at Parker Lane Burnley were polite, friendly and explained things in a way that did not make me feel uncomfortable. The online communication wasn't great but that's not a reflection on the team on the ground. When I rang them for an update as the online link didn't work, they answered quickly and with empathy. Will be booking in again next year, or for any interim work needed based on this experience. Would highly recommend.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly staff

Efficient and friendly staff. It was a timely service and their booking system is great. The manager also took the time to give me further information which I appreciated.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Great bunch of mechanics

Great bunch of mechanics! Helpful, polite and even though I arrived half an hour before my appointment, they didn't make me wait. I handed my keys over and was told to return within the hour. Again, i was early but my car was ready and waiting and all work complete! Thank you all!

26 September 2026
Unprompted review
Rated 5 out of 5 stars

After a negative repair experience. I…

After a negative repair experience I contacted Halfords online for a free vehicle check.
I received an all in competent report, acted on all of the issues confirmed in my own time.
I would gladly recommend Halfords. Great service.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Was called a lier!

Got my front tyres changed one Saturday and they nicked it. I told the chaps on that day and the duty manager, all were lovely. Told I would hear from the manager on the Monday. Two and half weeks later, I had to go in as I never heard from him after several attempts. He said he was on holiday, he wasn't. He said he didn't know anything about it, he did. He wanted me to go to a local firm to arrange to get my alloy repaired but this wasn't feasible because of my work. I asked for a refund, but was only offered a set amount, which by now of over 4 weeks, I didn't find was enough. He then asked for pictures, when I showed these (before and after) he told me that they seemed distorted, basically calling me a lier. After contacting head office and getting his manager, he even called me a lier! I work as a workshop control for a brand and I know these things happen but they are sorted within a week, not seven weeks and I don't call the customer a lier!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited National tyred Alty this…

Visited National tyred Alty this morning, nice welcome from Terrie on arrival, had work done on my car without a y problems, spoke to Andy the previous day, who was great over the phone, all the staff were very professional and the atmosphere in reception between the staff was quite funny and it was great to see people happy whilst working, many thanks.

25 September 2026
Unprompted review

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