Lucy had been amazing. Prompt, thorough, attentive. She listened to what we needed. She coordinated and organized to make sure our considerations were addressed. Our schedule is intense and rather spo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are so relieved to have found Nanny&Butler! They really understood our family’s needs and guided us every step of the way. Thanks to Serena and the team, we found the perfect nanny who fits beautif... See more
Company replied
Hello! Through my registration and for interview Lucy assist me and guide me the whole process.I really appreciate her work and service.I am happy register and willing to work with Nanny&Butler
I Love this agency because I always feel heard. They are personable and you don’t just feel like a number, like you do with some other agencies. The staff are knowledgeable and listen to you. They re... See more
Company replied
Company details
About Nanny & Butler
Written by the company
Nanny & Butler is a global search consultancy leader in the placement of Private Household Staff, Childcare Specialists, Family Office Staff and Yacht Crews worldwide. With 20 years’ experience, we are the go-to Nanny and Domestic Staff Agency for UHNWIs, Billionaires, Royals, High-Profile Families, High-Flying Professionals and Celebrities worldwide, providing a complete, bespoke service that offers quality placements, honesty, efficiency and utmost privacy. We can find the very best staffing solutions for your home, country estate, yacht or family office, whether you need an efficient Housekeeper, a multi-tasking Domestic Couple, a skilled Private Chef, or a capable House Manager.
Nanny & Butler is a trusted Nanny Agency, and we take pride in selecting the best candidates available, including Nannies, Rota Nannies, Bilingual Nannies, Special Needs Nannies, Norland Nannies, Governesses, Maternity Nurses,Tutors, and Private Educators. We are dedicated to finding the very best childcare for your family’s needs, from the very start of your baby’s life. Our searches are so niche that we go beyond recruitment and headhunt the very best, most unique candidates for your needs. With more than 83% of returning clients, we know how to meet your needs. Contact us today for more information or register below to activate your search.
What sets Nanny & Butler apart
✔️ Specialist expertise in private household recruitment
✔️ UK & international placements
✔️ Thorough vetting and reference checks
✔️ Discreet, professional and personalised service
✔️ Long-term relationships with families and candidates
At Nanny & Butler, we believe trust is everything.
Reviews on Trustpilot help us maintain the high standards our clients and candidates expect, and allow us to continuously refine the way we work.
Whether you are a family seeking outstanding household staff, or a candidate looking for your next role, Nanny & Butler is here to support you every step of the way.
Contact info
48-49 Princes Place, Holland Park, W11 4QA, London, United Kingdom
- customercare@nannybutler.com
- www.nannybutler.com
4.7
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very helpful staff of Nanny & Butler
Isabella from Nanny & Butler helped me to prepare all the documents and register me in the system in no time. She’s very helpful and accommodating. I really had a nice experience with Isabella, would highly recommend her to my friends seeking job.
15 May 2026
Reply from Nanny & Butler
Thank you so much for the wonderful feedback! We're delighted to hear that Isabella was able to support you so efficiently and make the registration process smooth for you. We're grateful for your trust in us, and we look forward to working with you.
Lucy was helpful
Lucy was helpful, professional, and patient throughout the entire process. She assisted me with navigating the application portal.
Her communication was excellent, and she made the experience much smoother and less stressful. I truly appreciated her kindness, professionalism, and willingness to help me every step of the way.
I would highly recommend Lucy and Butler & Nanny Services UK to others seeking employment.
20 May 2026
Reply from Nanny & Butler
Thank you so much for this wonderful feedback! We're thrilled to hear that Lucy was able to make your experience smooth and stress-free. Your kind words about her dedication and professionalism truly mean a lot to our team. We're grateful for your trust in us and delighted we could support you throughout the process.
Reply from Nanny & Butler
Thank you so much for the kind words! Your satisfaction is what drives us, and we truly appreciate working with you. We look forward to continuing to help with your future needs!
Definitely positive because it arises…
Definitely positive because it arises from a qualified scholastic training path together with over 15 years of work experience gained in various work contexts in close contact with people of the highest level and prestige.
17 May 2026
Reply from Nanny & Butler
Thank you for sharing your experience!
Reply from Nanny & Butler
Thank you so much for the wonderful feedback! We're delighted to hear that you found us responsive and easy to work with. Your trust means a lot to us, and we'd love the opportunity to support you again in the future!
Wonderful interview and details about…
Wonderful interview and details about Nanny job. Thank you so much
12 May 2026
Unprompted review
Reply from Nanny & Butler
Thank you so much for the lovely feedback! We're thrilled you found the interview helpful and informative. We look forward to supporting you further!
Reply from Nanny & Butler
Thank you for your feedback! We really appreciate it.
Very accommodating
14 May 2026
Reply from Nanny & Butler
Thank you very much for your feedback. We are here should you require further assistance!
Professional and Supportive Experience
I’ve had a very positive experience with Nanny Butler so far. The communication has been professional, timely, and respectful throughout the process. I especially appreciate how organized and attentive the team has been in matching candidates with roles that align with their experience and long-term goals. The interview process has felt thoughtful and professional, and I’ve felt well-supported every step of the way. I would definitely recommend Nanny Butler to professionals seeking high-quality household and caregiving opportunities.
6 May 2026
Reply from Nanny & Butler
Thank you so much for this wonderful review. It really means a lot to the whole team. Thank you for putting your trust in us and we look forward to finding you the perfect role.
A very professional service
A very professional service, when I say that I mean, that as soon as I e-mailed to the Agency, I’ve been contacted immediately! It is mutual respect, how it should be! I enjoyed an interview with Lucy, a very professional person and discussion.
30 April 2026
Reply from Nanny & Butler
Thank you for this lovely review! We believe that responsiveness and mutual respect are the foundation of a good working relationship, so it is great to hear that came through from the very first contact. Lucy will be delighted to read your kind words. We hope to work with you again soon!
Lachin was so great to speak with
Lachin was so great to speak with. She is kind, thorough and thoughtful.
1 May 2026
Reply from Nanny & Butler
Thank you for the kind words! Lachin will be so pleased to read this. We hope to work with you again soon!
Excellent Professional and Friendly Experience
My experience with the agency Nanny & Butler has been very positive. The interview with Giulia from the Rome office was excellent. She was very kind, professional, and approachable at all times, and she explained everything clearly and thoroughly. It is a pleasure to be part of their team.
30 April 2026
Reply from Nanny & Butler
Thank you for this lovely review! Giulia will be delighted to read your kind words. We are equally pleased to have you as part of the Nanny & Butler network and look forward to finding you the perfect match!
It was easy to talk to the interviewer
It was easy to talk to the interviewer, she talked very calmly and that made me feel at ease.
29 April 2026
Reply from Nanny & Butler
Thank you for your feedback! Making sure our candidates feel heard and comfortable is one of our top priorities. We look forward to working with you.
Reply from Nanny & Butler
Thank you for your kind words! We are here should you need further assistance.
Great
Very responsive. I had a phone call from the lovely Ilaria in the same day in which I applied for a job and she was very kind, professional and attentive to all my needs.
24 April 2026
Reply from Nanny & Butler
Thank you very much for your feedback! Your trust means a lot to us, and we're genuinely excited to help you find the right opportunity.
Reply from Nanny & Butler
Thank you for your feedback!
Reply from Nanny & Butler
Thank you for your feedback. We are here for any future needs.
Poor communication
10 April 2026
Reply from Nanny & Butler
Dear Helen,
Thank you for taking the time to leave a review. We're sorry to hear you felt our communication fell short, as this doesn't align with our standard process.
Throughout your application, our consultant kept you informed at every stage: from your initial profile setup through to your interview. We understand that not being selected is disappointing, and we genuinely value your feedback on how we can improve our service.
If you could share more details about where you felt the communication was lacking, we'd appreciate the opportunity to understand your experience better and make adjustments for future candidates.
We truly appreciate you giving us a chance, and we'd welcome the opportunity to work with you on other positions.
Lachin has been in incredible helpful through the whole hiring process!
The whole process went by very smoothly. Lachin i a wonderful person and a great recruiter! Working with her has been truly enjoyable!
8 April 2026
Reply from Nanny & Butler
Thank you for the wonderful feedback! We're thrilled to hear that Lachin made such a positive impact on your experience. We are here should you need our services again.
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