The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... See more
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See what reviewers are saying
Samsung sent this company out to repair my refrigerator and they were great! The service tech sent a text just prior to his arrival, he arrived on time, was courteous, professional, and knowledgeable.... See more
We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... See more
Although I wasn't thrilled about having to do a repair on a fridge that is less than a year old, my technician was fantastic. He was punctual and explained everything that needed to be done. He went a... See more
Company details
Written by the company
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Contact info
United States
- (888) 818-0626
- support@nana.io
- www.nana.io
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Prompt response, quick repair, friendly service, and clear communication tools
2 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Scott spent time explaining things to…
Scott spent time explaining things to us and was very helpful and knowlegable.
31 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
CJ is the best Washer and dryer…
CJ is the best Washer and dryer technician! Thank you for diagnosing the issue.
31 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Vasili knew what the problem was inside…
Vasili knew what the problem was inside of two minutes and fixed the problem within a few minutes. Would definitely use this company again.
30 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Recommend Rafael
Rafael was very professional and attentive. He did a great job!
30 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Great!
The technician came out quickly and on time and fixed the issue right away.
19 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Marco
Marco, our service technician was very helpful. He was insistent on getting it right. I am so appreciative of him. I would recommend him 100%. He was very thorough and is an expert in his trade.
28 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Great service
The Technician Moe actually called and showed up on time. After dealing with no shows no calls from the previous technician my dryer is finally fixed. Thank You Moe.
27 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Very satisfied
Getting an appointment with Nana was extremely easy and fast. Their system kept me up to date with every step of the process, including giving me a heads up as to exactly when my technician was expected to arrive. Bryce, our technician was friendly, knowledgeable, and repaired our machine quickly. He even took the time to reinstall our machine at just the right placement to accommodate for our uneven floors.
26 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Great service
Technician was quick, friendly and very competent. The service was easy to schedule, even around the holidays.
26 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
The technician was awesome!
The technician was great! He explained what the problem was and quickly returned to fix it when the part arrived.
24 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Friendly on time service
23 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
The tech was exceptional and understood…
The tech was exceptional and understood the situation clearly. Went over and above to get the repair taken care of !
22 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Bryce was terrific
Bryce was terrific. He knew exactly how to fix my problem. He also did a test at end to make sure my water pressure was right. He made my Christmas. Thank you Bryce
19 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Great Technician!
Arthur is a great technician, he’s very knowledgeable, friendly, and gets the job done. Thank you again!
18 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Excellent and speedy service
18 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
The technician Antonio was very nice…
The technician Antonio was very nice and completed the job quickly.
16 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Excellent Customer Service
Nice. On time. Respectful. Knowledgeable. It’s hard to find great customer service these days but Raphael exceeded our expectations with his outstanding customer service.
15 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
The technician Scott was amazing and…
The technician Scott was amazing and fixed a challenging stove issue. The Nana system was not so amazing and we had many scheduling issues. Otherwise I would have given 5 stars.
15 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service. We are continuously working on our system functionality to meet everyone's needs
Great technician!
The technician was prompt, courteous, knowledgeable and quick.
15 December 2022
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
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