Straightforward, cheap. Their hosting was a great place to start but once my site grew I had to migrate over to Hostinger as they’ve got a more robust memory handling environment. Namecheap was a grea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with the company was good. However, I think there needs to be greater transparency where fees are concerned. Also,Namecheap must realize that not everyone is in high school where techn... See more
Company replied
Great people. I froze in fear months ago because I was/am confused how it works to have a virtual web site. Yesterday I discovered my local county's service called Lawyer in the Library. I'll have 15... See more
They are very understanding when it comes to my questions and advises I used to ask for. Means a lot to me. Also, I consider their prices affordable and pretty practical (usable) when it comes to mana... See more
Company replied
Company details
About Namecheap
Written by the company
Namecheap — Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 23 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
It was very fast
7 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ajay K
Ajay K. was Awesome... all of my questions were answered I got me reseller upgrade and and I was extremely happy as always with the level of respect Empathy and Quality service Namecheap provides.. Thank you, and Ajay K. should get a raise...
17 June 2026
Unprompted review
Reply from Namecheap
Hi Eric,
Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience with our support team.
As a quick note, Trustpilot reviews should not include personal details, including names of support representatives, as this may cause the review to be flagged. You can find more information in Trustpilot's guidelines here:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap Team
Very good customer service and services…
Very good customer service and services and server is very very good.
7 June 2026
Reply from Namecheap
Hi Syed,
Thank you for your feedback! It's wonderful to know that both our services and customer support have made a positive impression.
Our team is always here whenever you need a hand.
Best regards,
Namecheap Team
I receive many phishing emails from…
I receive many phishing emails from APINAME Ltd hosted by NAMESHIP including scamming activities from russian websites
17 June 2026
Unprompted review
Reply from Namecheap
Hello,
We take all reports of fraud from external sites that use our hosting very seriously. We have a dedicated fraud prevention team who investigate every email engagement raised.
If you have any information about fraudulent sites, send an email to abuse@namecheap.com.
We appreciate any reports that help our teams to eliminate fraudulent sites using our hosting. Please note that our Legal and Abuse department has zero tolerance towards any illegal activity that is related to the services provided by Namecheap.
UPD: We could not locate the case you are referring to. Please contact our team via email (abuse@namecheap.com) directly so we can take a closer look.
-
Best regards,
Namecheap Team
Support & Automation
My experience with Namecheap's Support Team has been great.
Moreover, Namecheap has automated many processes and thus off-loaded the burden from customer.
26 June 2025
Reply from Namecheap
Hi Ahmad,
Thank you for sharing your experience!
It's especially rewarding to hear that both our support and automated tools have helped simplify things for you. That's exactly the kind of experience we aim to provide.
We’re always here whenever you need help.
Best regards,
Namecheap Team
Utterly dissatisfied with the service
Utterly dissatisfied with the service. Our domain and webmail got suspended without any prior notice or warnings. We are a legit business. Good that only domain and webmail was at namecheap, not hosting.
Stay away from these scammers.
17 June 2026
Unprompted review
Reply from Namecheap
Hello Brad,
We feel sorry that you had a negative experience with us.
Per our check, we have been forced to suspend your subscription along with the domain name due to fraudulent activity, and provided the necessary information via email.
If you can respond to the private request for more details we've sent you, we can look into what happened here, and help you.
Best regards,
Namecheap Team
No Appreciation For Loyalty
I liked Namecheap years ago when I switched most of my domains to them from Godaddy. They were indeed, "Cheap" on pricing which I enjoyed at that time with the many domains I have. However, over the years they have consistently increased their charges on all of my accounts. I understand Trump has caused much to get high for the average household, but even after reaching out to try to get a break on some of my domains, Namecheap has practically ignored me! I had over 30 domain accounts with them and they have never responded to work any type of deal with me. So, I am partly giving 2 Stars as a balance of Start to Finish. They have proven to put Profit over customer loyalty. Just as I left greedy Godaddy is the same way I will dissolve from them. They have No Appreciation what so Ever!
Thank God there are more than a few domain service providers.
Respectfully, Artie
13 June 2026
Reply from Namecheap
Hello,
We're sorry to hear that you feel this way.
Our team will be reaching out to you soon with some additional information to follow up.
We appreciate your feedback and the opportunity to connect with you.
UPD: As we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you.
-
Best regards,
Namecheap Team.
Very Helpful Customer Service and Possible Report for Customers
Customer Service is very good here. A recommendation to consider--it would be great to have a customer report to help us with mid-year accounting. As new customer since January 2026, in reviewing our purchases since that time, if Namecheap were to send out a summary report at beginning of the year and middle of the year for its customers --that would be great. Or have a place to access this type of report when logging in called like "Customer Tools with Namecheap and Recurring Charges Report" this would be phenomenal --thank you again!
14 June 2026
Unprompted review
Reply from Namecheap
Hi,
Thank you for your feedback and thoughtful suggestion! It's great to hear you've had a positive experience with our support team.
We appreciate you taking the time to share ideas on how we can improve the customer experience. We've passed your feedback regarding account and recurring charges reports to the relevant team for review.
If you ever need help again, we're always here for you.
Best regards,
Namecheap Team
Best of luck
Fine very good service for last year but price is very high , best of luck
11 June 2026
Its a good thanks for namecheap a good…
Its a good thanks for namecheap a good service for cloud share hosting
2 February 2026
Reply from Namecheap
Hi Lilla,
We appreciate your kind words! We are glad our support team was helpful.
If you need any assistance again, our support team is available:
https://www.namecheap.com/help-center/live-chat/
Best regards,
Namecheap Team
Very helpful.
15 June 2026
Unprompted review
Great customer service
5 June 2026
I had a great experience
I had a great experience. The process was easy to understand(self explanatory).I got a follow up email of care and concern which exhibits high level of customer service.
Thank you Namecheap.
3 June 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your wonderful feedback.
It is a pleasure to know that our assistance left such a positive impression.
At Namecheap, we always put our customers first in everything we do, and we're glad that our commitment to customer care was reflected in your experience.
Should you have any questions or need assistance in the future, please don't hesitate to let us know!
Best regards,
Namecheap Team
It was easy to renew my domain.
5 June 2026
Impressive Firm
Good customer service including useful information available during closing hours.
4 June 2026
Reply from Namecheap
Hello,
We're glad to hear that your impression of our customer service has been positive!
It's always a pleasure to receive feedback like yours, as it motivates us to continue maintaining and improving the level of service we provide to our customers.
Should you need any assistance in the future, please do not hesitate to reach out to us again!
Best regards,
Namecheap Team
Low price, top service
Good and fast service whenever you need, the low prices are a nice extra
4 June 2026
Reply from Namecheap
Hello Diego,
Thank you for your kind feedback!
We’re glad to hear that you are satisfied with our services.
We always strive to provide our customers with the best possible experience and affordable pricing. Your satisfaction is very important to us, and we look forward to continuing to serve you!
Best regards,
Namecheap Team
It was easy and simple
It was easy and simple. When something just does what it's supposed to, there's nothing else to say.
4 June 2026
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
We are glad to hear you are satisfied with our services.
Feel free to contact us anytime.
-
Best Regards,
Namecheap Team.
Namecheap is best of all
5 June 2026
Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
If you ever need assistance again, don't hesitate to reach out.
We're here for you!
-
Best Regards,
Namecheap Team.
Customer service is really helpful.
Customer service is really helpful.
15 June 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for sharing your feedback!
Your feedback motivates us to continue delivering excellent service.
If you ever need assistance again, don't hesitate to reach out. We're here for you!
-
Best regards,
Namecheap Team.
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